Espressive BaristaEspressive
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Related Products
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About
Curiosity is the context graph for industrial AI. It connects the knowledge spread across an organization's files, messages, wikis, ticketing systems and databases into a single graph that teams can search, explore and put to work with AI.
Most search tools treat each document in isolation. Curiosity keeps the relationships between records intact, so a part, a supplier, a ticket and a field report stay linked. Search returns answers with that context attached, and every answer carries a clear trail back to the source.
It holds data in memory, so results return as you type across structured and unstructured sources, and connects to systems such as network drives, SharePoint, Jira and ServiceNow without moving your data.
Curiosity runs on your own infrastructure for data privacy, respects your existing permissions and combines your knowledge graph with the AI models you choose.
Built for industrial enterprises that need trustworthy answers from complex, connected data.
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About
Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk operations by integrating seamlessly with existing systems such as ServiceNow, CXone, AWS Connect, and Genesys. It offers features like New Ticket Enrichment, which uses AI to predict ticket attributes and retrieve relevant knowledge, and Barista Live Translation, enabling agents to communicate effectively across different languages. Agents can access BaristaGPT directly within tickets or chats, providing immediate assistance and automation capabilities. The platform also includes Automatic Knowledge Generation, creating new knowledge articles from resolved tickets to improve future issue resolution. By reducing mean time to resolution (MTTR), increasing first call resolution, and minimizing escalations, Barista Agent Co-Pilot enhances agent productivity and shortens the onboarding period for new agents.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Professionals, enterprises
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Audience
IT service desk managers requiring a tool to improve operational efficiency and agent productivity through AI-driven automation and support
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
€500/month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCuriosity
Founded: 2018
Germany
curiosity.ai/
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Company InformationEspressive
Founded: 2017
United States
www.espressive.com/platform/products/agent-co-pilot
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Enterprise Search Features
AI / Machine Learning
eDiscovery
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
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Integrations
Confluence
GitHub
Microsoft SharePoint
Microsoft Teams
ServiceNow
Slack
Trello
Zendesk
Amazon Connect
BambooHR
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Integrations
Confluence
GitHub
Microsoft SharePoint
Microsoft Teams
ServiceNow
Slack
Trello
Zendesk
Amazon Connect
BambooHR
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