Csmart Telco CRM

Csmart Telco CRM

Covalense Digital Solutions
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About

Csmart Telco CRM is a scalable, cloud‑native platform that empowers telecom operators—including MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—to optimize the entire customer lifecycle. It centralizes customer data across lead-to-bill, automates workflows (sales, CPQ, orders, approvals, notifications), and uses AI‑driven ticketing and assignment to speed resolution. Key features include: Unified product catalogue with flexible bundling Accounts, orders & lifecycle tracking Custom workflows & real-time reporting Auto-assigned cases & approvals Multi-channel notifications Churn management and loyalty programs Aligned with TM Forum ODA and Open APIs, it boosts sales efficiency, accelerates time-to-market, enhances CSAT, and strengthens retention—all with secure, role-based access.

About

As a successful brand the products & services you offer your customers must be of the highest quality and servicing your customers in the most efficient manner. A Telco service is an opportunity to engage with your customers on a regular basis, creating customer loyalty, increased revenue and profitability. The Prvidr platform supports customers with business management TELCO-as-a-service capabilities across all functional domains from buy, through to order management, payments, and lifecycle management of the customer. This functional and process coverage is “order-to-cash”. Network integration has been established and operating into the optus post-paid and pre-paid fixed line and mobile network systems.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Telecom, CSPs, ISPs, Enterprises

Audience

Companies interested in a powerful Business Management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Custom
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Covalense Digital Solutions
Founded: 2006
India
covalensedigital.com

Company Information

Privdr
prvidr.com

Alternatives

Csmart Network API Enablement Platform

Csmart Network API Enablement Platform

Covalense Digital Solutions

Alternatives

MINDBill

MINDBill

MIND CTI
Csmart CPQ

Csmart CPQ

Covalense Digital Solutions
Csmart CX

Csmart CX

Covalense Digital Solutions
Verax OSS/BSS Suite

Verax OSS/BSS Suite

Verax Systems
Csmart Campaign Management System

Csmart Campaign Management System

Covalense Digital Solutions
Csmart Customer Value Management (CVM)

Csmart Customer Value Management (CVM)

Covalense Digital Solutions

Categories

CRM

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Integrations

No info available.

Integrations

No info available.
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