Csmart Telco CRMCovalense Digital Solutions
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Related Products
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About
Csmart Telco CRM is a scalable, cloud‑native platform that empowers telecom operators—including MNOs, MVNOs, MVNEs, FTTx, and enterprise connectivity providers—to optimize the entire customer lifecycle. It centralizes customer data across lead-to-bill, automates workflows (sales, CPQ, orders, approvals, notifications), and uses AI‑driven ticketing and assignment to speed resolution.
Key features include:
Unified product catalogue with flexible bundling
Accounts, orders & lifecycle tracking
Custom workflows & real-time reporting
Auto-assigned cases & approvals
Multi-channel notifications
Churn management and loyalty programs
Aligned with TM Forum ODA and Open APIs, it boosts sales efficiency, accelerates time-to-market, enhances CSAT, and strengthens retention—all with secure, role-based access.
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About
As a successful brand the products & services you offer your customers must be of the highest quality and servicing your customers in the most efficient manner. A Telco service is an opportunity to engage with your customers on a regular basis, creating customer loyalty, increased revenue and profitability. The Prvidr platform supports customers with business management TELCO-as-a-service capabilities across all functional domains from buy, through to order management, payments, and lifecycle management of the customer. This functional and process coverage is “order-to-cash”. Network integration has been established and operating into the optus post-paid and pre-paid fixed line and mobile network systems.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Telecom, CSPs, ISPs, Enterprises
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Audience
Companies interested in a powerful Business Management platform
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Custom
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCovalense Digital Solutions
Founded: 2006
India
covalensedigital.com
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Company InformationPrivdr
prvidr.com
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Categories |
Categories |
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CRM Features
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
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Integrations
No info available.
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Integrations
No info available.
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