Csmart Customer Value Management (CVM)

Csmart Customer Value Management (CVM)

Covalense Digital Solutions
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About

Csmart CVM is an AI-powered platform that empowers telecom operators and enterprises to maximize customer lifetime value through data-driven personalization and engagement. It harnesses AI/ML analytics and generative AI to understand behavior, predict needs, and deliver tailored promotions, loyalty rewards, and content across WhatsApp, email, SMS, and more. Key features include: Smart rewards & gamification to boost retention Omnichannel campaigns with personalized offers Behavioral intelligence for predictive targeting Campaign precision via AI-driven insights Configurable loyalty programs for unique customer needs With seamless integration into CRM/BSS systems, Csmart CVM transforms marketing into a revenue engine—enhancing engagement, reducing churn, and driving sustainable growth.

About

bLoyal, a cloud-based omnichannel loyalty and rewards program platform enables users to integrate with point of sale (POS) systems and eCommerce solutions. bLoyal is suitable for small to large companies in different industries. bLoyal allows users to create different types of buyer programs, offers, and promotions with options for loyalty points, tiered award programs, and more. bLoyal also features the 360 CRM that connects customers' reward balances and purchases in a single profile.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Telecom, CSPs, ISPs, Enterprises

Audience

Global Markets

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Custom
Free Version
Free Trial

Pricing

$39.00/month
Starting price $39.00/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.5 / 5
design 1.5 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Tons of reporting and information stored. There are absolutely NO other Pros to using this defunct system.
  • I think these are nice guys, not malicious scammers, but as far as positive aspects about their system--as soon as I think of one, I will let you know.

Cons

  • Customer service takes forever. Reports are difficult to figure out. They changed my subscription rate several times. They often place blame on my POS company for their applications failures. They told me it would be a seamless integration and that they would be able to set up my frequent buyer accounts but they did many of them wrong.
  • --does not integrate with Counterpoint very well --slow/no service response --clunky and redundant integration site --slow hosting due to narrow bandwidth --as "buggy" as I have ever seen

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Covalense Digital Solutions
Founded: 2006
India
covalensedigital.com

Company Information

bLoyal
Founded: 2008
United States
www.bloyal.com

Alternatives

Csmart Campaign Management System

Csmart Campaign Management System

Covalense Digital Solutions

Alternatives

Csmart CX

Csmart CX

Covalense Digital Solutions
Loyax

Loyax

Sirma
Csmart Gen AI and AI/ML Platform

Csmart Gen AI and AI/ML Platform

Covalense Digital Solutions
Kaizen Loyalty Platform

Kaizen Loyalty Platform

Kaizen Loyalty
Loyax

Loyax

Sirma

Categories

Categories

Loyalty Management Features

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Loyalty Management Features

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Integrations

Aloha Cloud by NCR Voyix
CLV Wallet
KORONA POS
LS Retail
Magento
Microsoft Dynamics 365
NCR Voyix
NMI Gateway
Post Affiliate Pro
QuickBooks Online
Rapid Gun Systems
Retail Management Hero (RMH)
Shopify
SimpleTexting
WooCommerce
WordPress
Zendesk

Integrations

Aloha Cloud by NCR Voyix
CLV Wallet
KORONA POS
LS Retail
Magento
Microsoft Dynamics 365
NCR Voyix
NMI Gateway
Post Affiliate Pro
QuickBooks Online
Rapid Gun Systems
Retail Management Hero (RMH)
Shopify
SimpleTexting
WooCommerce
WordPress
Zendesk
Claim Csmart Customer Value Management (CVM) and update features and information
Claim Csmart Customer Value Management (CVM) and update features and information
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Claim bLoyal and update features and information