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About

Help your risk, fraud, and marketing teams make better decisions with advanced behavioral analytics based on smartphone and web metadata. Join 150+ financial companies, banks, and fintech unicorns already using CredoLab platform to enrich their data and unlock revenue opportunities for sustainable growth and innovation. Designed to be seamlessly embedded into your products, providing unparalleled real-time data-driven solutions for your business needs. Greater predictive power, 100% hit rate, lower cost of risk, higher approval rate. Top-of-the-funnel data, real-time device velocity checks, and predictive behavior-based scores. Better user engagement with personality-based and outcome-based marketing campaigns. Granular and real-time behavioral insights for a deeper understanding of all users. Once embedded in your products, it delivers value across the entire organization. It also works as a standalone or as a complement to existing risk, fraud, and marketing solutions.

About

Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a tool to score risk, detect fraud, and improve marketing campaigns

Audience

Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$600 per month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

CredoLab
Singapore
www.credolab.com

Company Information

Pindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/

Alternatives

Alternatives

Diopter

Diopter

Diopter AI

Categories

Categories

Integrations

Amazon Connect Not Supported
Amazon Web Services (AWS) Not Supported
Genesys Cloud CX Not Supported
GigaSECURE Not Supported
Gigamon Not Supported
InteractionSync Not Supported
JavaScript Supported
UpPass Supported
Verizon Cloud Not Supported

Integrations

Amazon Connect Supported
Amazon Web Services (AWS) Supported
Genesys Cloud CX Supported
GigaSECURE Supported
Gigamon Supported
InteractionSync Supported
JavaScript Not Supported
UpPass Not Supported
Verizon Cloud Supported
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Claim CredoLab and update features and information
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