Lunchbox

Lunchbox

Lunchbox Technologies
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About

Craver helps restaurants and cafes with a fully customized mobile app. We help you increase your revenue by improving your brand image and building customer engagement. We make the ordering process easier for your customers, speed up the process of order pickup and delivery, and reduce the workload of your staff. You save time and money and keep your customers happy. In today’s competitive landscape, restaurants are competing not only with other restaurants but also with many food ordering services. These services not only take a high commission for their service, but they also take restaurants' loyal customers. They own the customers' data. We believe the customer data, which is the most valuable asset, belongs to restaurants and that’s why we help restaurants build their own branded app and with features such as mobile ordering, payment and loyalty programs to keep and grow their loyal customer base.

About

Give a middle finger to third-party ordering and build an in-house system that amplifies your restaurants without sacrificing your first born. We grow with you. Add products as you need them; we won't pressure you to launch tools that aren't helpful. Don't settle for generic. Lunchbox will spice up your web ordering experience; leave a good impression even before the food arrives. Waiting sucks. Flawless UX means your guests can quickly order, no matter what they're doing or where they're doing it. (note: don't do it while riding a scooter. we tried it, and it didn't go well. Catering doesn't have to be a headache to be a headache. The Lunchbox catering system is built with both customer and restaurant in mind. Efficiency is key.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Restaurants, Cafes, Fast Casual, Quick Service Restaurants

Audience

Restaurants that want a custom branded digital order system that works across web and mobile apps

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$199 per month
Free Version Not Supported
Free Trial Supported

Pricing

$200 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 4.0 / 5
design 4.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • Looked legit, but honestly don't like it as much, looked nice and promising but I was wrong. don't fall for it.
  • I love how amazing the customer team is with any questions I have about my app. Super responsive. 10/10

Cons

  • Not legit, bad customer service, and felt scammed out of my money, paid for a year got 9 months and they canceled my app.
  • I don't see any cons as of right now. Keep up the great work!

Pros & Cons from Real Users

Pros

  • Nothing. This company was painful to work with. The setup was incredibly difficult and the system had constant issues when we launched, which hurt our business.
  • The designs look nice, but if you want functionality seek another company. Working with Lunchbox for almost 2 years with our business mobile app was like buying a new car with a busted engine. Nothing worked the way they sold it to us. It was all aesthetic without core focus on functionality.
  • None. The system simply doesn't work, so even if there were any pros to it, I can't make myself aware of them.

Cons

  • This company is a disaster. Getting online ordering setup was extremely time consuming and unnecessarily complicated. Nothing worked out the gate so we spent months constantly triaging issues with that Lunchbox couldn't understand. It created chaos in our store and cost us a significant amount of business. The sales people assured us that everything we asked about was live but it turned out a lot of it was actually still in the development. 18 months later, all of those things are still "on the backlog" with no delivery timeline. These are very basic functionalities like saving favorite orders including modifications. Everyone we dealt with was inept. The original team were all fired and replaced with a new team that was at least responsive. That team has since quit or been fired. We are now trying to leave so that we can have an online ordering platform that works and the company is threatening to charge us $6k to leave early.
  • High staff turnover. Delays in getting technically issues resolved. Features not available that were sold or offered during onboarding. Features of the mobile app not working. They lock you into an “auto renewing” contract even if you are dissatisfied with their poor functioning product. Poor Staff customer service.
  • The login system will not allow registering two accounts with the same phone number. It also does not allow logging in via phone number, despite not requiring an email address. Any customer who makes an account using only a phone number will never be able to log back in, or use the system at all.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Craver
Founded: 2018
Canada
www.getcraver.com

Company Information

Lunchbox Technologies
Founded: 2019
United States
lunchbox.io

Alternatives

Alternatives

Rezku Point of Sale

Rezku Point of Sale

Guest Innovations
Caviar

Caviar

DoorDash

Categories

Categories

Food Delivery Supported
Online Ordering Supported

Online Ordering Features

Integrated Gift Cards Supported
Menu / Product View Supported
Mobile Ordering Supported
Push Notifications Supported
Reporting / Analytics Supported
Rewards / Loyalty Program Supported
Secure Payment Processing Supported
Store Locator Supported
White-Label Supported

Customer Loyalty Features

Corporate Memberships Supported
CRM Supported
Customer Activity Tracking Supported
Discount Management Supported
Gift Card System Supported
Loyalty Card System Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Supported
Referral Tracking Supported
Rewards Management Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Supported
Online Ordering Supported
Order Management Supported
Routing Not Supported
Sales Trend Analysis Supported
Supports Loyalty Program Supported

Integrations

Stripe Supported
Worldpay Supported
Braintree Not Supported
Campaigner Not Supported
CardConnect Supported
Craftable Not Supported
Marqii Not Supported
Orderlord Supported
Ordermark Not Supported
Otter Not Supported
Revel Systems Not Supported
Shift Supported
Square Gift Cards Supported
Square Loyalty Supported
Square POS Supported
Square Payments Not Supported
Tattle Not Supported
Twilio Not Supported
Zendesk Not Supported
Zenreach Not Supported

Integrations

Stripe Supported
Worldpay Supported
Braintree Supported
Campaigner Supported
CardConnect Not Supported
Craftable Supported
Marqii Supported
Orderlord Not Supported
Ordermark Supported
Otter Supported
Revel Systems Supported
Shift Not Supported
Square Gift Cards Not Supported
Square Loyalty Not Supported
Square POS Not Supported
Square Payments Supported
Tattle Supported
Twilio Supported
Zendesk Supported
Zenreach Supported
Claim Craver and update features and information
Claim Craver and update features and information
Claim Lunchbox and update features and information
Claim Lunchbox and update features and information