Coreware vs. RetailEdge Comparison


Coreware	RetailEdge High Meadow Business Solutions	+	+
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About Coreware accelerates the development of uniquely powerful websites and business applications. Content management, CRM, task & project management, e-commerce, customer service, and blogging capabilities all come standard. But there’s much more: Coreware’s flexible architecture enables unlimited creativity, allowing our developers and users to implement advanced new capabilities and imaginative custom solutions. Coreware was born out of the belief that your business is unique, and must stand out to succeed. We created our platform for businesses and non-profits with clear missions and a desire for excellence that could not be achieved with off-the-shelf mass market tools. On Coreware, your business functions and looks exactly the way you want it to, you’re never a square peg in a round hole. To deliver uniquely powerful online applications that exceed clients’ expectations and function seamlessly on any device, backed by outstanding service and support.		About RetailEdge is an easy to use and feature-rich point of sale (POS) and inventory management software solution for retail businesses. RetailEdge offers multi-location support, credit card processing, website integration, mobile POS, and gift card management capabilities within a suite. The solution supports secure and mobile payments like EMV and Apple Pay and integrates with multiple e-commerce platforms for efficient order processing and price updates. RetailEdge was developed in June of 1989 to provide a powerful, flexible, full-featured POS software and hardware solution at a reasonable price that is easy to install, use, and configure, but also affordable to maintain and run. We strongly believe that a good POS solution, in addition to providing great features for a low price, must be supported well. So we have developed a strong support system that provides a backbone of local resellers and quick access to US-based Tier 3 (highest) level support.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses and non-profits that need custom websites and business applications to implement advanced new solutions		Audience Caters to small and mid-sized retailers with multiple locations who require a reliable point of sale and inventory management software solution.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $495.00/one-time RetailEdge Version 8.2 Point of Sale Software - $495 Client Workstation - $225 Mobile Syncing Island Workstation - $450 Enhanced Support Plan (Extended Support Hours) - $45/month (optional) Monthly Updates Plan - $5 per workstation/month (optional) Multi-Location Synchronization Software - $950 RetailEdge API Server - Free with Cloud Services Free Version Free Trial
Reviews/Ratings Overall 1.8 / 5 ease 1.8 / 5 features 3.2 / 5 design 2.4 / 5 support 1.9 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.7 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Great reporting. Serial number tracking. Lots of options. When it works I love it. Too bad it does not work often enough. Now I am at least sevens in and it’s basically unusable and I am getting blown off by tech support for the hundredth time! Now I gotta try to figure out how to change software companies and I’ve got all these years of data. On a positive note, the online integration of Form 4473 works smoothly once you're familiar with the process. Fast response although it's slowed down considerably from 10 minutes to almost an hour. For the times That i did Talk to a CS member they were helpful Their POS could be a great product if they actually tested it fully and considered the input of their users. Their YouTube videos are well made and can be helpful. CC processing ran smoothly. One stop solution (coreSTORE, coreCLEAR, coreFIRE now called coreFORCE Lite, coreILLA, their marketing (CRM/CRI) management. Patience of the owners and customer service Constantly evolving Pricing coreWARE is always looking to improve their services. They listen to their customers wants and needs and if enough dealers have similar requests they integrate and update the change(s) KEEP IT UP COREWARE!!! You provide a great, caring, and customer based service. Cons They love to change things and only level 1 AI bot level tech support available. Honestly, the real AI bought is as bad as helpful as the true tech-support. Years ago we got real tech support when they changed things and broke them. Now only messages like try restarting the computer and blaming our equipment. They refuse to call and ask us to run screen recordings to send to them but we are not sure what to even record. We run out of two locations on multiple different computers, two different internet providers, and we ended up replacing all of our network equipment. We only had issue with their software but was constantly told probably just our equipment or our ISP. Oh yeah I even upgraded to fiber internet at the main store and they still said probably just slow internet is the issue. It has been a frustrating experience with Core and its required interface software. The accounting functionality within Core is extremely limited, which makes integration with third-party software not just helpful, but absolutely necessary. Unfortunately, that's where the problems really begin. Some specific ongoing issues include: 1. Invoices defaulting to "Undeposited Funds" without clear reason. 2. Data inconsistently transferring—some days it simply doesn't, with no explanation. 3. Correcting a receiving report creates a duplicate rather than replacing the original, resulting in errors and duplications in the Bound Book. 4. Vendor invoices often fail to appear in QuickBooks. 5. There is no warning for duplicate invoice numbers, which increases the risk of accounting errors. 6. Customer support has been extremely slow—often taking weeks, months, or in some cases, over a year to provide meaningful assistance. Reaching an actual person when issues arise is nearly impossible, and the lack of real-time support has been a major source of frustration. 7. The interface software and Core frequently pass blame back and forth when issues arise, which only delays resolution and adds to the confusion. Some tabs and buttons don't do their assigned jobs. Asking for help to get referred to a How to step by step. Some buttons on corestore is literally pointless if I have to manually do everything. Customer help has considerably slowed down. Support is horrible. POS is glitchy and non-intuitive. Ease of transition and Learning curve- once you understand how the system works it’s a great experience. You have to hang in there for you to understand that this is a truly sophisticated system and with that said you need to be patient. They sure had to have patience with me and all my questions, chats, and tickets live domestic phone customer service (most likely cost prohibited) •some bugs need to be addressed regarding in-store inventory and inventory brought into the store from online purchases. They show available fore sale, though allocated.		Pros from Real Users Pros I have been using RetailEdge (RE) for 15 years to help manage my small business. RE is a fantastic database that allows for multi-faceted reports to assist with decision making to manage and grow my business. Need tech support? They are there for you! And yes a real human will be assisting you. You guys are great! RE is always updating their system to accommodate any needs you may want or need and at a reasonable price. So glad I chose your product over other competitors. Thank you :) The soft is easy to use, it is reliable, easy to use, the back office features really amazes me and the support bus on point. Extremely simple to set up and use, customer service very understanding and super fast to response, very well priced, loaded with amazing features, one time payment. Isaac guided me through my mistakes, and he advised me in a professional way until he fixed them. Thank you Isaac. The support and sales teams are responsive. They go above and beyond and the product is constantly evolving based on users' input. There are is not a huge investment and all your data can be exported to Excel. This was a huge influence as I was unsure when starting my business what type of system I would actually need. If I changed my mind I could transfer data. After 10 years I have not changed my mind. Very low monthly fees and great customer service. Easy to learn. Easy to customize to my unique store. Multiple locations all can seen from any location. Support team Is GREAT and fast to return call and questions. Many options available, easy to use, lots of reports to create different type of reports for different task. I love how customizable RE is, their customer support is top notch, and their pricing is unmatched. Plus, it's super easy to use, and has proven reliable for the 5 years I've had it, so far! With 0 experience in using POS software this program was super easy to install, setup, and use! Customer Service is excellent, they answer any questions you have!
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Coreware Founded: 2016 United States www.coreware.com		Company Information High Meadow Business Solutions Founded: 1989 United States retailedge.com
Alternatives Trident 1		Alternatives PackageX Inventory PackageX
MONEI Microapps sl		POS Nation
OpenScape Session Border Controller Mitel		ARBA Retail Systems
Fincio CMMS Fincio Software Solutions		NurseryOS InfoTouch
iPayables InvoiceWorks iPayables View All		Loyverse POS Loyverse View All
Categories eCommerce Payment Processing		Categories Apparel Management Consignment Convenience Store Customer Loyalty Garden Center Inventory Control Inventory Management Payment Processing Point of Sale Retail Management Retail POS Systems Winery
		Payment Processing Features ACH Check Transactions Bitcoin Compatible Debit Card Support Gift Card Management Mobile Payments Online Payments POS Transactions Receipt Printing Recurring Billing Signature Capture Show More Features Apparel Management Features Billing & Invoicing Catalog Management Inventory Management Materials Management Order Management Product Management Production Management Purchasing Returns Management Shipping Management Supplier Management Supply Chain Management Time and Action (TNA) Calendar Warehouse Management Consignment Features Consignor Management Customer Database Employee Management Inventory Management Loyalty Program Point of Sale (POS) Pricing Optimization Convenience Store Features Deli / Restaurant Management Employee Management Fuel Management Fuel POS Grocery POS Inventory Management Lottery Management Loyalty Program Multi-Store Price Book Retail Management Single Store Customer Loyalty Features Corporate Memberships CRM Customer Activity Tracking Discount Management Gift Card System Loyalty Card System Member Portal Membership Management No-Card Loyalty System Referral Tracking Rewards Management Garden Center Features Billing & Invoicing Customer Management Inventory Management Purchase Order Management Returns Management Inventory Control Features Allocation Barcoding Cost Tracking Forecasting Item Management Order Management Procurement Management Reorder Management Serial Number Tracking SKU / UPC Codes Supplier Management Inventory Management Features Alerts/Notifications Barcoding / RFID Forecasting Inventory Optimization Kitting Manufacturing Inventory Management Mobile Access Multi-Channel Management Product Identification Reorder Management Reporting/Analytics Retail Inventory Management Supplier Management Warehouse Management Point of Sale Features Barcode Scanning Commission Management Cryptocurrency Support Customer Account Profiles Discount Management eCommerce Integration Electronic Signature Gift Card Management Loyalty Program Multi-Location Restaurant POS Retail POS Returns Management Retail Management Features Commission Management CRM eCommerce Email Marketing Employee Management Loyalty Program Mail Order Merchandise Management Multi-Location Order Management Purchase Order Management Reporting/Analytics Returns Management Retail POS Systems Features Barcode Scanning Commission Management Discount Management eCommerce Gift Card Management Inventory Management Loyalty Program Support Pricing Management Returns Tracking Sales Tracking Touch Screen Winery Features Barrel Management Billing & Invoicing Cellar Management Inventory Management Order Management Point of Sale (POS) Production Tracking Vineyard Management Wine Club Management
Integrations QuickBooks Online CardConnect Google Analytics Mailchimp QuickBooks Desktop Premier QuickBooks Desktop Pro ShipStation Shopify TSYS Worldpay Zaius Show More Integrations View All 5 Integrations		Integrations QuickBooks Online CardConnect Google Analytics Mailchimp QuickBooks Desktop Premier QuickBooks Desktop Pro ShipStation Shopify TSYS Worldpay Zaius Show More Integrations View All 8 Integrations
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