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About

Microsoft’s Copilot Checkout and Brand Agents are new AI-driven commerce capabilities designed to shorten the path from browsing to buying by letting customers discover, compare, and complete purchases without leaving an AI conversation while keeping merchants in control of the transaction and customer relationship. Copilot Checkout embeds a fully conversational shopping and payment flow into Microsoft’s Copilot AI experience, so shoppers can ask about products, get recommendations, compare options, and check out right inside the chat interface with no redirects or friction, and merchants stay the merchant of record while orders are processed through partners like PayPal, Shopify, and Stripe. Brand Agents are AI-powered shopping assistants that merchants deploy on their own sites (initially via Shopify and Microsoft Clarity) to provide brand-specific conversational guidance, answer customer questions in the brand’s voice, and help visitors explore inventory, handle objections, etc.

About

Karley is an AI-powered shopping assistant designed to help ecommerce websites increase conversions by answering customer questions, guiding product discovery, and assisting shoppers during the purchasing process. It functions as an always-on AI conversion agent that integrates directly into a website with a simple installation and automatically learns from the site’s content, product catalog, and customer behavior. Once installed, Karley crawls the website and uses that information to become knowledgeable about the business, allowing it to respond to visitor questions with accurate and contextual answers in real time. Instead of operating like a traditional scripted chatbot, the system uses conversational AI to address the specific uncertainties that often prevent shoppers from completing purchases, helping visitors move from hesitation to confident buying decisions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Merchants, ecommerce teams, and retail marketers who want to integrate AI-powered conversational shopping and checkout directly into AI assistants and their own websites to boost conversions and guide customers from discovery to purchase

Audience

Ecommerce businesses and online retailers that want an AI assistant to answer customer questions, recommend products, and increase website conversion rates

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Microsoft
Founded: 1975
United States
about.ads.microsoft.com/en/blog/post/january-2026/conversations-that-convert-copilot-checkout-and-brand-agents

Company Information

Karley
United States
www.karley.ai/

Alternatives

SmartBot

SmartBot

BestChat

Alternatives

Wingman

Wingman

Emergent
ChatWILL

ChatWILL

CWILL

Categories

Categories

Integrations

Microsoft Clarity
Microsoft Copilot
PayPal
Shopify
Stripe

Integrations

Microsoft Clarity
Microsoft Copilot
PayPal
Shopify
Stripe
Claim Copilot Checkout and update features and information
Claim Copilot Checkout and update features and information
Claim Karley and update features and information
Claim Karley and update features and information