ConvertML

ConvertML

ConvertML.ai
inSided

inSided

5.0 out of 5 stars
ConvertML inSided

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ConvertML:

About

Predictive customer insights platform seamlessly combines qualitative and quantitative data, offering Qual+Quant analysis, Zero Party Data insights, and code-free simplicity. Discover a smarter way to understand customer behavior. Pre-built connectors and open to 100+ integrations. Try ConvertML today.
inSided:

About

inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.
ConvertML:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
inSided:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ConvertML:

Audience

Companies interested in a powerful customer insights platform
inSided:

Audience

B2B software companies, Telecommunications, Consumer online services
ConvertML:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
inSided:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ConvertML:

API

Offers API Not Supported
inSided:

API

Offers API Not Supported
ConvertML:

Screenshots and Videos

No images available
inSided:

Screenshots and Videos

ConvertML:

Pricing

$150 per month
Free Version Not Supported
Free Trial Supported
inSided:

Pricing

$900 per month
Free trial available
Free Version Not Supported
Free Trial Supported
ConvertML:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
inSided:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
inSided:

Pros & Cons from Real Users

Pros

  • - Best of breed community platform - Ease of setup and support - Knowledge base and product ideation features - Proactive team, product constantly improves

Cons

  • No significant cons. Becomes valuable once you have a solid customer base.
ConvertML:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
inSided:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
ConvertML:

Company Information

ConvertML.ai
Founded: 2010
United States
convertml.ai/
inSided:

Company Information

inSided
Founded: 2010
Netherlands
www.insided.com
ConvertML:

Alternatives

inSided:

Alternatives

Influitive

Influitive

4.9 out of 5 stars
ConvertML:
inSided:
Discourse

Discourse

5.0 out of 5 stars
ConvertML:
inSided:
ConvertML:
inSided:
ConvertML:
inSided:
Ackee

Ackee

Ackee Digital Enterprises
ConvertML:

Categories

Churn Prevention Supported
Customer Success Supported
NPS Supported
inSided:

Categories

Churn Prevention Supported
Community Supported
Customer Service Supported
Customer Success Supported
inSided:

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Supported
Website Management Supported
White Label Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Not Supported
Video Content Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
ConvertML:

Integrations

Blotout Not Supported
CanopyDeploy Not Supported
Common Room Not Supported
Easyflow Not Supported
Findjoo Not Supported
Freshdesk Not Supported
Gainsight Not Supported
HelpHub Not Supported
Meltano Not Supported
Miro Not Supported
Mixpanel Not Supported
Productboard Not Supported
Salesforce Not Supported
Salesforce Agentforce Service Not Supported
Slack Not Supported
Stackreaction Not Supported
Unleash Not Supported
Zendesk Not Supported
inSided:

Integrations

Blotout Supported
CanopyDeploy Supported
Common Room Supported
Easyflow Supported
Findjoo Supported
Freshdesk Supported
Gainsight Supported
HelpHub Supported
Meltano Supported
Miro Supported
Mixpanel Supported
Productboard Supported
Salesforce Supported
Salesforce Agentforce Service Supported
Slack Supported
Stackreaction Supported
Unleash Supported
Zendesk Supported
ConvertML:
Claim ConvertML and update features and information
Claim ConvertML and update features and information
inSided:
Claim inSided and update features and information
Claim inSided and update features and information