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About

Between PDF form fills, email exchanges, and manual keystrokes - the returns process in B2B wholesale, distribution, and manufacturing organizations has become unmanageable. Shipping docs are congested, give your shipping and receiving teams real-time information on what returns to be expected throughout the day. Customers can process returns on your website, on your app, or via a link you provide them. Real-time integrations will provide them with accurate pricing and historical purchase order data. The RMA is created in your ERP with business logic to apply accurate warehouse returns, freight costs, and restocking fees. The portal will provide real-time updates on return status to your customers, customer service, and warehouse teams. Your customer is delighted at the seamless process and status updates.

About

ParcelWILL, formerly known as ParcelPanel, is CWILL’s post-purchase solution built specifically for Shopify DTC brands. It combines order tracking, returns and exchanges, and shipping protection into one seamless, branded experience. The platform helps merchants reduce WISMO support tickets, cut return costs, and retain more revenue after checkout. Branded tracking pages and proactive delivery updates keep customers informed while increasing repeat purchases. Its self-service returns portal encourages exchanges instead of refunds, protecting margins and reducing operational workload. Optional shipping protection safeguards orders against loss, damage, or delay, improving customer confidence and satisfaction. Trusted by over 50,000 Shopify brands, ParcelWILL turns post-purchase operations into a growth-driving engine.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses wanting a platform to automate their product returns process

Audience

Shopify DTC ecommerce brands seeking to reduce post-purchase support costs, retain more revenue from returns, and increase repeat purchases through branded order tracking and exchange-first workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$11 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Continuum
United States
www.gocontinuum.ai

Company Information

CWILL
Founded: 2014
United States
www.cwill.com/parcelwill/

Alternatives

Alternatives

Kentro

Kentro

Kentro.io
Vin OMS

Vin OMS

Vinculum Group

Categories

Categories

Integrations

Acumatica Cloud ERP
CWILL
DSers
Dianxiaomi
EComposer
EasyPost
FedEx Ship Manager
Gorgias
Growave
Intercom
Judge.me
Loox
MyGlue
PageFly
Ryviu
Sendcloud
Shopify
Shopify Plus
Stamped
WooCommerce

Integrations

Acumatica Cloud ERP
CWILL
DSers
Dianxiaomi
EComposer
EasyPost
FedEx Ship Manager
Gorgias
Growave
Intercom
Judge.me
Loox
MyGlue
PageFly
Ryviu
Sendcloud
Shopify
Shopify Plus
Stamped
WooCommerce
Claim Continuum B2B Returns and update features and information
Claim Continuum B2B Returns and update features and information
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Claim ParcelWILL and update features and information