ConsumerAffairs

ConsumerAffairs

Consumers Unified
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About

ConsumerAffairs is not a government agency. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Our content is intended to be used for general information purposes only. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We want to prevent one-star experiences for consumers and brands. Our business model is set up to support this mission. We spend hours researching companies, analyzing reviews and building tools to make your decision process surprisingly painless. We help brands collect reviews, respond to their customers and generate insights from feedback. Brands that choose to pay us for these tools are called Authorized Partners. When you’re ready to purchase, we recommend an Authorized Partner(s) that meets your unique situation.

About

InsightReviews is a review collection and reputation management platform for local businesses. Staff enter a customer's phone number at the point of sale, and we send an SMS with a branded review link. Positive reviews (4-5 stars) are routed to Google, Yelp, Facebook, and TripAdvisor. Negative reviews (1-3 stars) stay private so the business can follow up directly. Features include a review dashboard with analytics, staff accounts for team access, a public testimonial wall, customizable SMS templates, and Stripe-powered billing. Built for cafes, salons, dentists, gyms, and auto shops who want more 5-star reviews and fewer public complaints.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a solution to improve their purchases

Audience

Local businesses (cafes, salons, dentists, gyms, auto shops) looking to get more positive online reviews and manage their reputation

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Pricing

$79/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Consumers Unified
Founded: 1998
United States
www.consumeraffairs.com

Company Information

InsightReviews
Founded: 2025
Australia
insightreviews.com.au

Alternatives

Alternatives

Categories

Categories

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Supported
White Label Not Supported

Integrations

ProvenExpert.com Supported
Rannko Supported

Integrations

ProvenExpert.com Not Supported
Rannko Not Supported
Claim ConsumerAffairs and update features and information
Claim ConsumerAffairs and update features and information
Claim InsightReviews and update features and information
Claim InsightReviews and update features and information