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About

Resident Experience Management with Concierge Plus Our property management platform makes life easier for property managers and security companies by increasing efficiencies, improving resident service, and automating administrative processes so your condo or HOA runs more efficiently.

About

FRONTSTEPS is a connected community management ecosystem designed for HOAs, condominium associations, and management teams. It brings together accounting, online payments, resident communication, violations tracking, architectural review, work orders, document management, and reporting through an integrated suite of solutions that work seamlessly together. The platform enhances operational efficiency, improves transparency between boards and residents, and streamlines day-to-day workflows with secure portals, automation tools, and role-based access controls. With the addition of ALLi, an AI-powered in-browser assistant, FRONTSTEPS helps teams reduce manual work, surface insights, and turn tasks into action—directly within their workflow.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

HOAs/Condo Associations

Audience

Association management companies, community association managers, and HOA boards

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$100/month
Our pricing model is typically based on the number of units in your community, and can vary based on the features/modules you select
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.0 / 5
design 4.0 / 5
support 4.7 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • The effective service , fast to respond. The technical support is helpful. The website is easy to operate.
  • Ease of use. Ease of configuration & administration. Good range of features. Responsive customer support.
  • I use the Announcements and Delivery features daily. I run a luxury hi rise and I use these features daily. Why? Because my owner's like the ease of these features and thereby are happy, which makes me happy!

Cons

  • The website is not accessible for the users who are visually impaired.
  • Fewer features than some competitors. Some configuration procedures are needlessly tricky.
  • The quick vote feature is weak.

Pros & Cons from Real Users

Pros

  • FRONTSTEPS delivers one of the most comprehensive and thoughtfully built ecosystems in the HOA industry. Community management is complex by nature, with layers of financials, communications, architectural review, compliance, and homeowner engagement all needing to work together seamlessly. FRONTSTEPS truly understands that complexity and has built a connected platform designed to support the full operational architecture of associations and management companies. What sets FRONTSTEPS apart is the way its solutions work together as an integrated ecosystem rather than a collection of disconnected tools. From accounting and payments to homeowner communication and board management, everything is built to streamline operations while fostering stronger, more connected communities. The platform is scalable, intuitive, and designed specifically for the real-world challenges of HOA management.

Cons

  • One area for improvement would be speed of innovation and feature rollouts. In an industry where technology, especially AI, is evolving rapidly, moving faster would be ideal. That said, given the complexity of the HOA ecosystem and the need for stability and accuracy, it is understandable that thoughtful development can take time.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Concierge Plus
Founded: 1999
Miami, FL
www.conciergeplus.com

Company Information

FRONTSTEPS
United States
frontsteps.com

Alternatives

Alternatives

Neigbrs by Vinteum

Neigbrs by Vinteum

Vinteum Software

Categories

Categories

HOA Features

Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management

Real Estate Property Management Features

Billing & Invoicing
Commercial Properties
Contact Management
Credit Check
Expense Management
Insurance Management
Landlord Database
Late Fee Calculation
Lease Management
Maintenance Management
Owner Portal
Payment Processing
Portfolio Management
Rent Tracking
Residential Properties
Tax Management
Tenant Database
Tenant Portal
Vacancy Tracking
Website Management

HOA Features

Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management

Integrations

CINC
CINC Systems
QuickBooks Online
TOPS Pro
Village Management Software
Yardi Genesis2
Yardi Voyager

Integrations

CINC
CINC Systems
QuickBooks Online
TOPS Pro
Village Management Software
Yardi Genesis2
Yardi Voyager
Claim Concierge Plus and update features and information
Claim Concierge Plus and update features and information
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Claim FRONTSTEPS and update features and information