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About

Resident Experience Management with Concierge Plus Our property management platform makes life easier for property managers and security companies by increasing efficiencies, improving resident service, and automating administrative processes so your condo or HOA runs more efficiently.

About

FRONTSTEPS is a connected community management ecosystem designed for HOAs, condominium associations, and management teams. It brings together accounting, online payments, resident communication, violations tracking, architectural review, work orders, document management, and reporting through an integrated suite of solutions that work seamlessly together. The platform enhances operational efficiency, improves transparency between boards and residents, and streamlines day-to-day workflows with secure portals, automation tools, and role-based access controls. With the addition of ALLi, an AI-powered in-browser assistant, FRONTSTEPS helps teams reduce manual work, surface insights, and turn tasks into action—directly within their workflow.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

HOAs/Condo Associations

Audience

Association management companies, community association managers, and HOA boards

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$100/month
Our pricing model is typically based on the number of units in your community, and can vary based on the features/modules you select
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.0 / 5
design 4.0 / 5
support 4.7 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • The effective service , fast to respond. The technical support is helpful. The website is easy to operate.
  • Ease of use. Ease of configuration & administration. Good range of features. Responsive customer support.
  • I use the Announcements and Delivery features daily. I run a luxury hi rise and I use these features daily. Why? Because my owner's like the ease of these features and thereby are happy, which makes me happy!

Cons

  • The website is not accessible for the users who are visually impaired.
  • Fewer features than some competitors. Some configuration procedures are needlessly tricky.
  • The quick vote feature is weak.

Pros & Cons from Real Users

Pros

  • FRONTSTEPS delivers one of the most comprehensive and thoughtfully built ecosystems in the HOA industry. Community management is complex by nature, with layers of financials, communications, architectural review, compliance, and homeowner engagement all needing to work together seamlessly. FRONTSTEPS truly understands that complexity and has built a connected platform designed to support the full operational architecture of associations and management companies. What sets FRONTSTEPS apart is the way its solutions work together as an integrated ecosystem rather than a collection of disconnected tools. From accounting and payments to homeowner communication and board management, everything is built to streamline operations while fostering stronger, more connected communities. The platform is scalable, intuitive, and designed specifically for the real-world challenges of HOA management.

Cons

  • One area for improvement would be speed of innovation and feature rollouts. In an industry where technology, especially AI, is evolving rapidly, moving faster would be ideal. That said, given the complexity of the HOA ecosystem and the need for stability and accuracy, it is understandable that thoughtful development can take time.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Concierge Plus
Founded: 1999
Miami, FL
www.conciergeplus.com

Company Information

FRONTSTEPS
United States
frontsteps.com

Alternatives

Alternatives

Neigbrs by Vinteum

Neigbrs by Vinteum

Vinteum Software
Neighbors.fyi

Neighbors.fyi

Loomfield Labs

Categories

Categories

HOA Supported
Real Estate Agency Supported

HOA Features

Calendar Management Supported
Committee Management Supported
Document Management Supported
Event Management Supported
Member Communities Supported
Member Directory Supported
Online Payment Processing Supported
Property Database Supported
Website Management Supported
Work Order Management Supported

Real Estate Property Management Features

Billing & Invoicing Not Supported
Commercial Properties Supported
Contact Management Supported
Credit Check Not Supported
Expense Management Not Supported
Insurance Management Not Supported
Landlord Database Supported
Late Fee Calculation Not Supported
Lease Management Supported
Maintenance Management Supported
Owner Portal Supported
Payment Processing Supported
Portfolio Management Supported
Rent Tracking Supported
Residential Properties Supported
Tax Management Not Supported
Tenant Database Supported
Tenant Portal Supported
Vacancy Tracking Supported
Website Management Supported

HOA Features

Calendar Management Not Supported
Committee Management Not Supported
Document Management Supported
Event Management Not Supported
Member Communities Not Supported
Member Directory Not Supported
Online Payment Processing Supported
Property Database Not Supported
Website Management Supported
Work Order Management Not Supported

Integrations

CINC Supported
CINC Systems Supported
QuickBooks Online Supported
TOPS Pro Supported
Village Management Software Supported
Yardi Genesis2 Supported
Yardi Voyager Supported

Integrations

CINC Not Supported
CINC Systems Not Supported
QuickBooks Online Not Supported
TOPS Pro Not Supported
Village Management Software Not Supported
Yardi Genesis2 Not Supported
Yardi Voyager Not Supported
Claim Concierge Plus and update features and information
Claim Concierge Plus and update features and information
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Claim FRONTSTEPS and update features and information