Related Products
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About
Intelligent Workforce Management for Every IndustryOptimize scheduling and dispatch with an advanced system built for businesses of all sizes. Handle high-volume ticketing for large-scale projects and efficiently manage scheduled jobs in the service industry.
Key Features
Automated Task Sequencing – Generate dependent work tasks to ensure smooth workflow execution.
Optimized Technician Dispatch – Assign jobs based on location, skillset, and availability for maximum efficiency.
Real-Time Scheduling – Dynamically adjust schedules based on live project updates and workforce availability.
High-Volume Ticket Management – Scale operations with intelligent automation to handle large workloads seamlessly.
Industry-Agnostic Solution – Designed for construction, field services, utilities, maintenance, and more.
Geospatial Digital Mapping – Visualize job sites and infrastructure to improve planning and execution.
Work Order & Task Scheduling – Assign and track work orders.
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About
Smart Assignments and Rotations for Jira is an Atlassian Marketplace add-on designed to automate the assignment of Jira and Jira Service Management tickets by using configurable rules based on team-specific criteria. It enables organizations to define assignment logic using factors such as time zones, team availability, work shifts, skills, functional areas, and custom conditions, allowing tickets to be routed automatically to the most appropriate team member without manual intervention. It is built for high-volume service and support environments where continuous ticket routing can otherwise require constant oversight, and it helps reduce operational friction by ensuring tickets are distributed efficiently and consistently. It supports workload balancing by assigning tasks based on logical rules rather than subjective decisions, promoting fairness and preventing issues such as ticket cherry-picking or uneven workloads across teams.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Construction, electrical, building maintenance, fire inspection, pest control, roofing, telecommunications, ground maintenance, cleaning, roofing, waste management
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Audience
IT service management teams and support organizations wanting to automatically assign and balance Jira tickets based on workload, availability, and custom rules
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$25
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationColobbo
Founded: 2015
Australia
colobbo.com
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Company InformationTrundl
Founded: 2014
United States
trundl.com/products/smart-assignments-and-rotations-for-jira/
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Integrations
Amazon Web Services (AWS)
Atlassian Clover
Jira
Jira Service Management
Microsoft 365
monday work management
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Integrations
Amazon Web Services (AWS)
Atlassian Clover
Jira
Jira Service Management
Microsoft 365
monday work management
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