Hotel Perfect

Hotel Perfect

DataBasics Hospitality Systems
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About

Cloudbeds is a unified hospitality management platform designed to simplify operations, boost revenue, and enhance guest experiences. It combines PMS, channel management, booking engine, payments, and guest communication tools into one seamless system. The platform’s built-in Signals AI model provides predictive insights, automates decision-making, and improves forecasting accuracy by up to 95%. Hoteliers can manage distribution across 300+ OTAs, streamline check-ins, and drive direct bookings from a single dashboard. With intuitive interfaces and over 350 integrations, Cloudbeds allows teams to operate efficiently and scale with flexibility. Trusted by hospitality businesses in over 150 countries, it transforms hotel management into an intelligent growth engine.

About

A comprehensive suite of Property Management Software & Hospitality products that help you manage your hotel efficiently and effectively. Our cloud-based Property Management System is the control centre for any hotel. It manages room reservations, check-ins, financial forecasting and reporting, revenue management, events management and pretty much anything you might need to run your hotel. Our contemporary and easy-to-use Direct Booking Engine takes direct bookings from guests visiting your website. Each Direct Booking Engine is customised to the hotel and is full of enticing visuals. The simple 3 step process converts browsers to bookers within seconds. Our Channel Management system connects you to all your chosen channels, seamlessly and instantly. Rates and availability is fed from the PMS to your channels so guests are booking in real-time. The PMS gives you complete control over what you are selling and when.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotels, property groups, and hospitality professionals seeking an AI-enhanced, all-in-one platform to streamline operations, increase bookings, and elevate the guest experience

Audience

Hotel Management software hotels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Depends on location and property type
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 2.0 / 5
design 2.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • System is very bad, services are horrible, employees don't have enough knowledge. Hard to get ahold of them, I still don't know how to cancel them.
  • On the surface the interface and reporting looked modern, but once we got familiar it was actually lacking.

Cons

  • They're very good at sales, to convince you to join them, but after joining them they are gone, be careful with this company.
  • I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was awful and we canceled. I have used two other property management systems and they were both superior in terms of support, training and service and their sales team shot straight.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cloudbeds
Founded: 2012
United States
www.cloudbeds.com

Company Information

DataBasics Hospitality Systems
Founded: 1992
United Kingdom
www.hotelperfect.co.uk

Alternatives

Alternatives

Reznext

Reznext

RezNext Global Solutions
Smoobu

Smoobu

Smoobu GmbH

Categories

Categories

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Channel Management Features

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

Hostel Management Features

Cash Drawer Management
Dorms
Employee Management
GDS / OTA Integration
Housekeeping Management
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimization
Private Rooms
Reservations Management

Hotel Channel Management Features

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Integrations

Airbnb
Capsule
Chekin
Constant Contact
Expedia
FLEXIPASS
Google Analytics
Lynx
Mailchimp
RoomPriceGenie
Runnr.ai
Salesforce
Shogo
SuiteOp
SurveyMonkey
UpsellGuru
VRWorks
Viqal
Windcave
Workers by Delos

Integrations

Airbnb
Capsule
Chekin
Constant Contact
Expedia
FLEXIPASS
Google Analytics
Lynx
Mailchimp
RoomPriceGenie
Runnr.ai
Salesforce
Shogo
SuiteOp
SurveyMonkey
UpsellGuru
VRWorks
Viqal
Windcave
Workers by Delos
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