+
+

Related Products

  • SiteMinder
    700 Ratings
    Visit Website
  • rezStream Cloud PMS
    126 Ratings
    Visit Website
  • Hostaway
    2,110 Ratings
    Visit Website
  • Smoobu
    209 Ratings
    Visit Website
  • Bookinglayer
    152 Ratings
    Visit Website
  • Bokun
    804 Ratings
    Visit Website
  • Retreat Guru
    134 Ratings
    Visit Website
  • Park With Us
    35 Ratings
    Visit Website
  • Silverware
    12 Ratings
    Visit Website
  • Introw PRM
    122 Ratings
    Visit Website

About

Cloudbeds is a unified hospitality management platform designed to simplify operations, boost revenue, and enhance guest experiences. It combines PMS, channel management, booking engine, payments, and guest communication tools into one seamless system. The platform’s built-in Signals AI model provides predictive insights, automates decision-making, and improves forecasting accuracy by up to 95%. Hoteliers can manage distribution across 300+ OTAs, streamline check-ins, and drive direct bookings from a single dashboard. With intuitive interfaces and over 350 integrations, Cloudbeds allows teams to operate efficiently and scale with flexibility. Trusted by hospitality businesses in over 150 countries, it transforms hotel management into an intelligent growth engine.

About

Hop is an all-in-one hotel Property Management System provider. Our cloud-based and responsive platform empowers hoteliers to manage their properties, teams, and daily operations more efficiently and cost-effectively. Manage all your operations in one place with our COMMISSION FREE Booking Engine, Channel Manager, CRM, Events Manager and comprehensive Revenue and Reporting feature, and range of contactless tools including a branded hotel app. Our experienced UK-based customer service and technical teams are here to support you 24/7 for total peace of mind. Whether you are a B&B, guest house, an independent hotel, or a group or chain anywhere in the world, if you sell rooms, Hop has the solution to achieve your goals. Get in touch to book a free and no-obligation online demo.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Hotels, property groups, and hospitality professionals seeking an AI-enhanced, all-in-one platform to streamline operations, increase bookings, and elevate the guest experience

Audience

Hotels, Hoteliers, Independent Hotels, Hotel Groups, Hotel Chains, B&Bs, Guest Houses

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Depends on location and property type
Free Version Not Supported
Free Trial Not Supported

Pricing

£150.00/month
Price is based on the number of rooms.

B&B's/self-accommodation from £75 per month.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 2.0 / 5
design 2.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • System is very bad, services are horrible, employees don't have enough knowledge. Hard to get ahold of them, I still don't know how to cancel them.
  • On the surface the interface and reporting looked modern, but once we got familiar it was actually lacking.

Cons

  • They're very good at sales, to convince you to join them, but after joining them they are gone, be careful with this company.
  • I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was awful and we canceled. I have used two other property management systems and they were both superior in terms of support, training and service and their sales team shot straight.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Cloudbeds
Founded: 2012
United States
www.cloudbeds.com

Company Information

Hop
Founded: 2017
United Kingdom
www.hopsoftware.com

Alternatives

Alternatives

Smoobu

Smoobu

Smoobu GmbH
Little Hotelier

Little Hotelier

SiteMinder
SynXis

SynXis

Sabre

Categories

Categories

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Supported
Loyalty Program Not Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Not Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Channel Management Features

Campaign Management Supported
Channel Analytics Not Supported
Incentive Management Not Supported
Inventory Control Supported
Lead Management Not Supported
Opportunity Management Not Supported
Order Management Not Supported
Partner Management Not Supported
Product Management Not Supported
Reseller Management Not Supported

Hostel Management Features

Cash Drawer Management Supported
Dorms Supported
Employee Management Not Supported
GDS / OTA Integration Supported
Housekeeping Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Price Optimization Supported
Private Rooms Supported
Reservations Management Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Supported
Single Property Supported
Vacation Rental Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Integrations

4SUITES Supported
Adobe Acrobat Sign Supported
CartStack Supported
Gmail Supported
Goki Supported
GuestTouch Supported
Guestara Supported
Guestmeter Supported
Inn-Flow Supported
LightCater Supported
Morphic Supported
Operto Teams Supported
Salesforce Supported
Snapfix Supported
SuiteOp Supported
TrustYou Supported
Windcave Supported
Workers by Delos Supported
Worldpay Not Supported
Xero Not Supported

Integrations

4SUITES Not Supported
Adobe Acrobat Sign Not Supported
CartStack Not Supported
Gmail Not Supported
Goki Not Supported
GuestTouch Not Supported
Guestara Not Supported
Guestmeter Not Supported
Inn-Flow Not Supported
LightCater Not Supported
Morphic Not Supported
Operto Teams Not Supported
Salesforce Not Supported
Snapfix Not Supported
SuiteOp Not Supported
TrustYou Not Supported
Windcave Not Supported
Workers by Delos Not Supported
Worldpay Supported
Xero Supported
Claim Cloudbeds and update features and information
Claim Cloudbeds and update features and information
Claim Hop and update features and information
Claim Hop and update features and information