ClickSend vs. Twilio Comparison


ClickSend 4.8 out of 5 stars	Twilio 4.8 out of 5 stars	+	+
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		Related Products Notifyre Notifyre is a secure online fax and text messaging service for businesses, rated 4.7/5 from 1,187 customer reviews. Pay as you go from 3 cents per fax page and 2 cents per SMS, with no contracts, no hidden fees, and wallet funds that never expire. Why businesses choose Notifyre: - Live chat, phone, and email support from a local U.S. team - A dedicated account manager who guides you through 10DLC registration (the approval US carriers require for business texting) - Free BAA for medical and health organizations, with HIPAA compliance standard on every plan - ISO 27001 certified with AES 256-bit encryption, user access controls, audit trails, and 99.99% uptime Fax features: online fax platform, email to fax and fax to email, fax API, online fax numbers, free fax number porting, and fax broadcast to 20,000+ recipients. 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SMS: 10DLC \| Short code \| Toll-free \| SimplyRCS (simplyrcs.ai): RCS Rich \| RCS Media through API & No-Code Platform Voice: SIP Trunking \| VoIP \| Termination \| Origination Numbers/DIDs: Local, short code & toll-free numbers \| BCID (Branded Caller ID) Number Intelligence/Lookup: Subscriber Info (CNAM) \| Carrier Information \| Carrier Type (Fixed or Wireless) \| Federal DNC Status Signalmash enterprise-grade reliability, boutique-level support. 4.9 out of 5 stars 16 Ratings Visit Website for Signalmash ActiveCampaign ActiveCampaign is the autonomous marketing platform that transforms how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Within a single tool, you get real-time reporting and proactive optimizations in addition to market-leading deliverability and integration with 1000+ apps. 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We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward. 4.3 out of 5 stars 1,801 Ratings Visit Website for GetResponse net2phone net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. Coach AI reviews 100% of interactions to guide agent performance. uContact gives high-volume teams omnichannel routing and real-time dashboards. Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results. 4.4 out of 5 stars 197 Ratings Visit Website for net2phone ULTATEL Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime. Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations. Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay! Recognized as a Gartner Category Leader and G2 High Performer, Ultatel offers a unified communications platform that evolves with your business. Powered by our innovative FlexScale technology, you can effortlessly adjust your communication needs without any downtime or penalties. Our Award-Winning Customer Support team is here for you 24/7/365, delivering a remarkable 94% first-contact resolution rate. With Ultatel, enjoy the peace of mind that comes with being connected beyond limits. 4.7 out of 5 stars 115 Ratings Visit Website for ULTATEL 800.com 800.com is a business phone and call tracking platform that helps small and growing businesses understand, manage, and respond to inbound calls more effectively. The platform provides local and toll-free numbers, call tracking, call recording, voicemail, SMS, and detailed call reporting so teams can see where calls come from and how they’re handled. Businesses use 800.com to track phone leads across websites, ads, social media, and offline marketing, improve response times, and follow up on missed calls. With integrations for Google Ads, GA4, Meta, Microsoft Ads, and popular CRMs, 800.com connects call data to marketing and sales workflows. The platform is easy to set up, flexible as businesses grow, and designed to turn phone calls into clearer insights and better customer experiences. 4.5 out of 5 stars 2,435 Ratings Visit Website for 800.com 3CX 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution. 4.4 out of 5 stars 1,237 Ratings Visit Website for 3CX Zoom Phone Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. 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About ClickSend is a simple, global SMS platform built for developers and the businesses they support. Built on a battle-tested API that always delivers with: - Billions of messages delivered globally - Direct routes only to 190+ countries - 99.95%+ uptime - Lightning-fast delivery - Pay-as-you-go pricing — no lock-ins - 24/7 support from people who actually understand APIs - It works straight out of the box — and keeps working as you scale. Already use Zapier, ActiveCampaign, Make or Power Automate? There are pre-built integrations ready to go. Sign up and send your first message in minutes with free test credits. Perfect for: alerts, 2FA codes, marketing campaigns and transactional messaging.	About Design and deploy your ideal customer engagement experience. Twilio is a single fully-programmable platform with flexible APIs for any channel and over 400+ integrations, backed by a community of over 9 million developers. Build accurate and personalized experiences for your customers, easily and at scale, using SMS and WhatsApp messaging, voice, video, email, and more. Browse documentation and SDKs in multiple coding languages, including Ruby, Python, PHP, Node.js, java, and C#, or jumpstart your first project with our open source code templates to quickly build production-ready communications apps. Sign up and start building today.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Trusted by 90,000+ developers, no-code app builders, enterprise and SMBs.	Audience Twilio's software is crafted to empower developers, businesses of all sizes, non-developers, and customer engagement teams by seamlessly integrating communication capabilities into their applications.
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $20 minimum topup Pay for what you use. Free Version Not Supported Free Trial Supported	Pricing $0.0085 per min Programmable Voice: Starting at $0.0085/min to receive and $0.014/min to make a call. Programmable SMS: Starting at $0.0079 to send or receive a message. Twilio SendGrid Email API: Start for free with 100 emails/day. Paid plans start at $19.95/month. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 4.8 / 5 ease 4.7 / 5 features 5.0 / 5 design 4.8 / 5 support 4.5 / 5 Read all reviews
Pros & Cons from Real Users Pros The platform has an endless number of base tools that contribute to communication in our company, it provides a dynamic and varied interface as well as being easy to use, everything is together, it creates a significant space in which to navigate and use the platform will always be a pleasure. pleasant experience, where we do not need professional training to start using the platform or manage its flow on a daily basis. Another thing that seems positive to us about the platform is that it provides the API capacity with which it is possible to complement the work and cover much more in marketing campaigns, where we can be as creative as we can with sending text campaigns , postcards and letters. The quality of the work that we have obtained thanks to ClickSend is something that is not achieved in any other platform, in addition to working in real time and being quite precise with all the details. The connection RM comics work has been possible to unite them to be able to send the promotions to each of our potential clients. This integration with the database of our clients has facilitated a lot of manual work. Without a doubt, it also allows us to do massive work where we have been able to cover all the campaigns and the communication system on a large scale without leaving anything out, being much more productive and efficient in the work, previously this was a complicated task due to the fact that sending messages one by one or the automation of this process does not guarantee protection and reliability of what we were doing, instead ClickSend defending number 1 has allowed us to adapt our work system and has provided us with all the security we have always needed. The messaging integration service was one of the reasons why I joined the platform, however, as we have discovered the endless number of useful tools and functionalities that provide versatility to our messages, we have now found the right tool for our work. of marketing. This tool is important to us because it has allowed us to configure every detail to what our company needs, always focused on guaranteeing the fulfillment of our objectives in a personalized way. Contact management has been very useful because there we can upload all our important contacts and make sure that we can always have them there for any occasion. Last but not least, we've found that we go above and beyond for the quality we receive, the functionality has always been as promised, and we know its cost is truly worth it. ClickSend has payment options which are very affordable, which stood out to me the most. Setting this software up was not a hassle at all - I could easy navigate to where I wanted to go. Additionally, I liked the fact that there was both online SMS and MMS Gateway, and the first 25 messages were also free. The delivery times are faster than other programs I have used, and the support is reliable and quick as well. The best thing about ClickSend is the availability of options, I can use their platforms for SMS, emails, and more. Wow! Not much to say here, pretty flawless. Extremely easy to use, great user interface, very good support, and offers a great free trial! ClickSend is an easy to use product which helps to boost businesses across the world, as it provides accurate data and results through bulk SMS gateways. I especially like the fact that it allows users to track, receive, and send SMS and text messages can be sent to contact lists by a telecommunication provider. The MMS gateway is simple to use, as I can just drag media files onto the dashboard and review campaigns before sending them. Cons It really is a difficult job to find negative points, most of the things I have to say about ClickSend are positive and this is because the platform does not provide anything other than positive aspects, its tools are just what we need, it does the job in an incredible way without leaving no detail out and the functionality at the right moment in the management of our work has always been efficient, without interruptions and providing the quality of information that we are looking for. ClickSend is an all-in-one, it integrates and diversifies our work by innovating in various areas that we didn't know about before, getting to know it now and discovering how easy it is to configure and adapt the sending of emails, the automation of calls and messages, and it doesn't come out with this facilitate our work, create a line and a guide of activities the plus we need. There are few negative features that I have to mention, one of them is that it would be nice to have more features that allow us to add a much more dynamic visual aspect to our messages, diversify the templates and make the sending of our marketing campaigns look different. Much more professional and innovative. Another thing is that despite the fact that it has integrations with other tools that allow the use of its database to be able to send our messages in bulk, on some occasions it has been difficult to see the data update in real time, Since if we update a number or delete it sometimes it is not reflected automatically and this prevents us from being able to send our campaign quickly, although this has happened to us we have found the right solution with a little more waiting, and when I can't fix it anymore because the client has always been there to help us. One of the essential aspects for our work is that the flow is always optimal, on a couple of occasions we have come across that the application becomes a bit of a lens and this hinders our work productivity, you have to solve quickly but just in these moments where the platform gets stuck, it interferes with our daily work and hinders our process and adaptation labor. In some cases, there was a lack of customization and submitting API requests did not work. Although, this is not that big of an issue and doesn't interfere with my experience. You can't auto-delete bounces or no-delivery. The bounced numbers isn't automatic. Also not much to say here, I would like to say that the color palette of the app could be a bit better though. For some, the pricing may be a bit high, depending on what your budget is. Additionally, the character limits are short. In some cases I will have to either cut down the text or scrap it completely.	Pros & Cons from Real Users Pros Twilio is a great platform if you are a developer and want to leverage their capabilities to send communications (i.e. text messages) via API. We leverage it heavily in our application for sending reminder texts and other notifications and found that it was straight forward to use for our development team. The Zapier-Twilio interface is a good one, and makes sending MMS and SMS messages very easy. The general UX for Twilio is OK, too. - It can be easily integrated with any application with ease. - It has brief tutorials available on the website itself. - The subscription model is value for money and also has a trial version available. - The user interface and the admin panel is intuitive and easy to use. - The best thing about using Twilio is it is not tedious at all, can be easily connected with any application. - It provides SMS and messages API for applications with step-by-step guide for integration. - It provides trial credits to test all the features in real world before investing for the actual subscription. - The authentication notifications are real-time without any delays. - Twilio can be easily integrated with any application made on any platform. - The website has a brief documentation on how to integrate Twilio with various programming languages. - Twilio gives free 15 dollar credit to test the features and functionalities before opting for the paid version of the service. - The email and SMS are quick and works with both national and international numbers. - The configuration of the application is easy as the user interface of the application is easy to use and navigate. Cons They would improve some of the functionality for non-tech users once the integrations have been provisioned. We tried to hand off some of the work load once the integration was made to marketing but they found parts of the platform hard to use so we had to revert back to using of Devs for everything. The problem comes when there's a messaging error. The error notification can be a long time in coming, and not particularly informative. Even if you drill down to the data dispatched to Twilio, the error codes aren't very informative. - I haven't found any cons in my usage, easy to use and gets the job done. - The data analytics are not as detailed as other alternatives. - It can be a bit difficult to use it initially. - Using simple features like emails and push messaging is easy, but to use the application's all the features to its full potential there is a high learning curve.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ClickSend Founded: 2013 Australia www.clicksend.com/en/	Company Information Twilio Founded: 2008 United States www.twilio.com/en-us
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Categories Bulk Email Supported Bulk SMS Supported Cloud Communication Platform Supported Communication APIs Supported Employee Communication Tools Supported Online Fax Supported SMS API Supported SMS Gateways Supported SMS Marketing Supported Transactional Email Supported Unified Communications Supported Voice Calling API & SDK Supported	Categories Application Development Supported Call Recording Supported Call Tracking Supported Chat SDK & API Supported Cloud Communication Platform Supported Communication APIs Supported Communications Platform as a Service (CPaaS) Supported Customer Data Platforms (CDP) Supported Customer Engagement Supported Mobile App Development Supported SIP Trunk Supported SMS API Supported SMS Gateways Supported Voice Calling API & SDK Supported WhatsApp Marketing Supported
Cloud Communication Platform Features Audio / Video Conferencing Not Supported Call Center Not Supported Call Recording Not Supported Call Routing Not Supported Chat / Messaging Supported Fax Management Supported File Sharing Not Supported IVR / Voice Recognition Not Supported Show More Features Online Fax Features Alerts / Notifications Not Supported Cloud Storage Not Supported Electronic Signature Not Supported Fax via Email Supported HIPAA Compliant Supported Large File Support Not Supported Local Phone Numbers Not Supported Mobile Access Not Supported Toll Free Numbers Not Supported SMS Marketing Features 2-Way Messaging Supported Artificial Intelligence Not Supported Contact Management Supported Mass Texting Supported Message Personalization Supported MMS Supported Mobile Coupons Not Supported Mobile Keywords Supported Polls / Voting Not Supported Reporting/Analytics Supported Scheduled Messaging Supported Shortcodes Supported Text-to-Win Not Supported Transactional Email Features A/B Testing Not Supported Contact Database Supported Dynamic Content Not Supported Email Monitoring Not Supported Mailing List Management Not Supported Reporting/Analytics Supported Spam Check Not Supported Template Management Supported Unified Communications Features Audio / Video Conferencing Not Supported Calendar Management Not Supported Call Recording Not Supported Call Routing Not Supported Chat / Messaging Supported Fax Management Supported File Sharing Not Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Not Supported	Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Not Supported IVR / Voice Recognition Supported Show More Features Application Development Features Access Controls/Permissions Supported Code Assistance Supported Code Refactoring Not Supported Collaboration Tools Supported Compatibility Testing Supported Data Modeling Not Supported Debugging Supported Deployment Management Supported Graphical User Interface Supported Mobile Development Supported No-Code Supported Reporting/Analytics Supported Software Development Supported Source Control Not Supported Testing Management Supported Version Control Not Supported Web App Development Supported Call Recording Features Archiving Not Supported Call Sharing Not Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Supported Instant Retrieval Supported On-Demand Recording Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Not Supported Customer Data Platforms (CDP) Features Behavioral Analytics Supported Campaign Management Supported Customer Profiles Supported Customer Segmentation Supported Data Integration Supported Data Matching Supported GDPR Compliance Supported Personalization Supported Predictive Modeling Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Supported Mobile App Development Features Access Controls / Permissions Supported Any App Development Language Supported Collaboration Tools Not Supported Compatibility Testing Supported Data Modeling Not Supported Debugging Supported Drag and Drop Editor Not Supported Enterprise Mobility (EMM/MAM) Supported FaceID and TouchID Not Supported For Consumer Apps Supported For Enterprise Apps Supported Integration Options Supported Mobile App Security Supported Multi-Factor Authentication (MFA) Supported Multiple Apps from Same Base Supported No Dependencies Supported No-Code Supported Reporting / Analytics Supported Single Sign-On (SSO) Supported Source Control Not Supported Visual Editor Supported SIP Trunk Features Automatic Fail-over Routing Supported Call Data Records Supported Caller ID Supported Disaster Recovery Supported e911 Supported International Numbers Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Supported WhatsApp Marketing Features Alerts Supported API Supported Autoresponder Supported Bulk Messaging Supported Campaign Management Not Supported Contact Management Supported Multi-Language Support Supported Reporting / Analytics Supported
Integrations Axis LMS Supported Base.com Supported Easyflow Supported ElectroNeek Supported Facebook Messenger Supported Flow XO Supported Gravity Forms Supported Integrately Supported Kademi Supported Latenode Supported OpenPro ERP Supported Pipedream Supported Raklet Supported Raven Supported Rayven Supported Salesforce Supported Slack Supported WordPress Supported Wufoo Supported eWaiverPro Supported Show More Integrations View All 82 Integrations	Integrations Axis LMS Supported Base.com Supported Easyflow Supported ElectroNeek Supported Facebook Messenger Supported Flow XO Supported Gravity Forms Supported Integrately Supported Kademi Supported Latenode Supported OpenPro ERP Supported Pipedream Supported Raklet Supported Raven Supported Rayven Supported Salesforce Supported Slack Supported WordPress Supported Wufoo Supported eWaiverPro Supported Show More Integrations View All 1107 Integrations
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