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About

Claimlane is a warranty and returns management platform for brands and retailers selling physical products. It handles warranty registration, claims, repairs, replacements, returns, and spare parts in one system, for both B2C and B2B claim flows. Customers submit claims through a branded self-service portal with photos, videos, serial numbers, and order details, so support teams get complete cases from the start. Claimlane’s AI Agent, the first AI agent purpose-built for warranty claims and returns, reviews images and videos, applies warranty rules per product and supplier, and recommends or auto-approves resolutions. Teams can route claims to suppliers and see which products and suppliers cause the most issues. Claimlane connects to 75+ systems, including Shopify, WooCommerce, ERPs, Zendesk, and shipping providers. MaxGaming resolves complex RMA cases 77% faster with the AI Agent, and Davidsen went from 5 agents on claims to 1-2.

About

Warly is web-based warranty management software for retailers and service businesses that issue product or service warranties, including electronics, solar and energy, appliance, automotive, repair, and HVAC businesses. Staff create digital warranty passports by entering customer, product, and coverage details; each can be associated with the issuing business, terms, and a unique scannable QR code. Businesses can share warranty access through QR codes or WhatsApp, and customers can open the warranty without installing an app or creating an account. Warly keeps warranty records together with customer details and service history, with search tools for finding products and customers. A free workspace includes 25 lifetime warranty passports. The service is designed to replace paper warranty documents and provide customers with a convenient way to retrieve warranty details when needed.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Brands and retailers that sell physical products and handle warranty claims, returns, and repairs

Audience

Retailers, electronics and appliance stores, repair shops and after-sales teams issuing product or service warranties.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$800/month
Includes 2,000 tickets per year, standard integrations, and API access with webhooks. Custom plans are priced on ticket volume and add-on modules, such as Analytics and custom integrations. Book a demo for a quote.
Free Version Not Supported
Free Trial Not Supported

Pricing

$15/month
Free includes 25 lifetime warranties. Business is $15/month for 1,000 warranties per month. Pro is $29/month for 5,000 warranties per month and includes claims management and role-based team access. Scale is $79/month for 20,000 warranties per month and includes Advanced Reporting. Paid plans are available through contact. Eligible workspaces can try Pro free for 14 days with 50 warranties, 20 claims, and five team places.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Claimlane
Denmark
www.claimlane.com

Company Information

Warly
Lebanon
warly.app

Alternatives

Alternatives

Intelli Warranty

Intelli Warranty

Intellinet Systems
Evia WMS

Evia WMS

Evia Information Systems

Categories

Categories

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Not Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Integrations

Adobe Commerce Supported
AfterShip Supported
BigCommerce Supported
DanDomain Supported
Dixa Supported
Dynamics 365 Commerce Supported
EasyPost Supported
FedEx Ship Manager Supported
Fin Supported
Intercom Supported
Magento Supported
NetSuite Supported
Omnium Lite Supported
Picqer Supported
Salesforce Agentforce Commerce Supported
Sendcloud Supported
Shopify Supported
Traede Supported
Zendesk Supported
commercetools Supported

Integrations

Adobe Commerce Not Supported
AfterShip Not Supported
BigCommerce Not Supported
DanDomain Not Supported
Dixa Not Supported
Dynamics 365 Commerce Not Supported
EasyPost Not Supported
FedEx Ship Manager Not Supported
Fin Not Supported
Intercom Not Supported
Magento Not Supported
NetSuite Not Supported
Omnium Lite Not Supported
Picqer Not Supported
Salesforce Agentforce Commerce Not Supported
Sendcloud Not Supported
Shopify Not Supported
Traede Not Supported
Zendesk Not Supported
commercetools Not Supported
Claim Claimlane and update features and information
Claim Claimlane and update features and information
Claim Warly and update features and information
Claim Warly and update features and information