+
+

Related Products

  • CivicPlus Social Media Archiving
    14 Ratings
    Visit Website
  • FAMCare Human Services
    25 Ratings
    Visit Website
  • Titan
    364 Ratings
    Visit Website
  • Filerev
    3 Ratings
    Visit Website
  • QueryPal
    2 Ratings
    Visit Website
  • P3Source
    16 Ratings
    Visit Website
  • Fraud.net
    56 Ratings
    Visit Website
  • Now Commerce
    40 Ratings
    Visit Website
  • HR Partner
    177 Ratings
    Visit Website
  • Jotform
    7,635 Ratings
    Visit Website

About

Where other solutions fall short, CivicPlus 311 CRM System succeeds. You’ll find everything you need to track and complete your work in one easy-to-use package. Give your staff modern tools to do their job with CivicPlus 311 CRM System. Use CivicPlus 311 CRM System data to make your budget go further while planning for the future. Eliminate duplicate requests and know exactly where issues are, and what they look like, before going onsite. Brandable mobile app, embeddable website portal, Facebook app, & call taker interface. Route and assign service requests based on location & category. Automatically detect duplicate requests before they're submitted. Resolve requests faster with category-specific questions. Protect privacy & increase visibility with request types. Respond to the public with status updates or follow-up questions.

About

RequestPro’s public records request management platform is a secure, highly effective, time-saving solution to the administrative burden of a heavy workload of Freedom of Information Act (FOIA) and Public Records Act (PRA) requests. Process FOIA/PRA requests received through the Platform, or by email, mail, fax, phone, or voicemail. Predictive coding to auto-suggest similar prior requests and terms. Customize your agency’s public-facing portal in accordance with your agency’s look and feel. Allow requesters to search for information, see status updates online, and be routed to the most common requests. Protect and redact specific words, phrases, names, or personally Identifiable Information, and apply redactions to entire documents. Customize lists of exempted and protected information for request processing. Send, track, and communicate regarding requests to different departments and staff.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Local governments searching for a modern public service software solution to keep up with council, citizens, and staff expectations

Audience

Organizations in need of a public records management solution to optimize the administrative burden of heavy workloads

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CivicPlus
Founded: 2001
United States
www.civicplus.com/citizen-request-management/

Company Information

RequestPro
United States
prarequests.com/features/

Alternatives

Alternatives

Libria

Libria

MSF&W
FOIAXpress

FOIAXpress

OPEXUS
NextRequest

NextRequest

CivicPlus
ATIPXpress

ATIPXpress

OPEXUS
Viva Civic

Viva Civic

Viva Civic Software
NextRequest

NextRequest

CivicPlus

Categories

Categories

Integrations

CivicPlus Municipal Websites
CivicReady
Facebook

Integrations

CivicPlus Municipal Websites
CivicReady
Facebook
Claim CivicPlus 311 CRM System and update features and information
Claim CivicPlus 311 CRM System and update features and information
Claim RequestPro and update features and information
Claim RequestPro and update features and information