Churn360 vs. StepFunction Comparison


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About Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.	About Our ML engine listens to and learns from all your customer interactions. StepFunction empowers you with actionable analytics and growth predictions. Our end-to-end solution adjusts to your current state of readiness. Growth AI starts with ingesting operational data from different systems of record, CRM, billing, care/support, product usage, and customer feedback. Mastering data preparation leads to a step function improvement in business predictions. StepFunction coexists with your systems of record and does not interfere with your existing customer success workflows. Deep dive into your revenue to account for new, upgrades, stable, downgrades, and churn. Historical trends and future predictions by cohort are just a click away. Get insights in the form of risk scores to proactively target customers with the highest scores and recommended actions for treatment. Instantly discover how your customer risk is changing and most importantly have us show you why it's changing.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies and enterprises seeking a SaaS platform to manage and retain customers	Audience Businesses interested in a solution to convert customer intent into revenue growth and improve their processes.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $399 This pricing is per month for 1-4 users Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Churn360 Founded: 2020 United Kingdom churn360.com	Company Information StepFunction United States www.stepfunction.ai/
Alternatives Customerscore.io	Alternatives Voyantis
Skalin	Churned
ChurnZero	FunnelStory
Cuoral	VOZIQ AI
VOZIQ AI View All	Reef Reef.ai View All
Categories AI Customer Success Supported Churn Prevention Supported Customer Success Supported	Categories AI Customer Success Supported Artificial Intelligence Supported Customer Success Supported
Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Supported Win / Loss Analysis Supported
Integrations Aircall Supported Chargebee Supported CloudTalk Supported Freshchat Supported Freshdesk Supported Freshsales Supported Gmail Supported Mailchimp Not Supported Pendo Not Supported Pipedrive Supported Recurly Supported Salesforce Not Supported Segment Supported ServiceNow Not Supported Stripe Supported SurveyMonkey Supported Zep Not Supported Zoho CRM Supported Zoho Mail Supported Zuora Not Supported Show More Integrations View All 16 Integrations	Integrations Aircall Not Supported Chargebee Not Supported CloudTalk Not Supported Freshchat Not Supported Freshdesk Not Supported Freshsales Not Supported Gmail Not Supported Mailchimp Supported Pendo Supported Pipedrive Not Supported Recurly Not Supported Salesforce Supported Segment Not Supported ServiceNow Supported Stripe Not Supported SurveyMonkey Not Supported Zep Supported Zoho CRM Not Supported Zoho Mail Not Supported Zuora Supported Show More Integrations View All 7 Integrations
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