DOPE

DOPE

ScanMonk Infomedia Pvt. Ltd.
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About

Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.

About

DOPE is a customer intelligence and customer recovery platform built for D2C and Shopify brands. The platform helps businesses identify unhappy and at-risk customers before they leave negative reviews, stop purchasing, or churn. DOPE automatically engages customers after purchase through channels such as WhatsApp, SMS, email, and calls, then analyzes customer sentiment and classifies responses into promoters, passives, and detractors. The platform provides real-time visibility into customer trust scores, NPS, sentiment trends, revenue at risk, product performance, delivery issues, packaging concerns, and win-back opportunities. DOPE enables brands to take proactive action through automated recovery workflows, customer segmentation, ticket creation, and multi-channel outreach. By turning customer feedback into actionable intelligence, DOPE helps brands improve retention, increase repeat purchases, strengthen reputation, reduce negative reviews.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and enterprises seeking a SaaS platform to manage and retain customers

Audience

DOPE is designed for D2C brands, Shopify stores, e-commerce businesses, and consumer brands looking to improve customer retention, satisfaction, and brand reputation. The platform is ideal for customer experience teams, customer success teams, retention teams, operations teams, marketing teams, and business leaders who want to proactively identify unhappy customers and prevent churn. Industries that benefit from DOPE include Beauty & Personal Care, Fashion & Apparel, Food & Beverage, Health & Wellness, Home & Living, Consumer Electronics, Pet Care, Baby Care, Luxury & Lifestyle, and other Shopify-first or D2C businesses seeking data-driven customer intelligence and recovery solutions.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$399
Free Version
Free Trial

Pricing

$35/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Churn360
Founded: 2020
United Kingdom
churn360.com

Company Information

ScanMonk Infomedia Pvt. Ltd.
Founded: 2025
India
dope.scanmonk.com

Alternatives

Alternatives

dope.swg

dope.swg

dope.security
Freshsuccess

Freshsuccess

Freshworks

Categories

Categories

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Integrations

Aircall
Chargebee
CloudTalk
Freshchat
Freshdesk
Freshsales
Gmail
Microsoft Outlook
Pipedrive
Recurly
Segment
Shopify
Stripe
SurveyMonkey
WhatsApp
Zendesk
Zoho CRM
Zoho Mail

Integrations

Aircall
Chargebee
CloudTalk
Freshchat
Freshdesk
Freshsales
Gmail
Microsoft Outlook
Pipedrive
Recurly
Segment
Shopify
Stripe
SurveyMonkey
WhatsApp
Zendesk
Zoho CRM
Zoho Mail
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Claim Churn360 and update features and information
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