Check-Inn PMS vs. HotelFriend Comparison


Check-Inn PMS Innsoft	HotelFriend	+	+
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About At Innsoft, we pride ourselves on providing straightforward, value-oriented hotel management software. Check-Inn hotel management software by Innsoft is a flexible, easy-to-use, Windows-based property management system that is trusted by thousands of hotels and motels nationwide. Our in-house, U.S.-based, support experts provide excellent customer service making training and operations quick and efficient. The Service Contract provides technical support during our normal business hours and access to software updates for Check-Inn. A current Service Contract is required for any online travel reservation interfaces including Connect-Inn Channel Manager, Booking Button, and Website services. It is also required for Expedia, Booking.com, or GDS connections. The addition of any other services, hardware, or changes to your Check-Inn service require an active Service Contract. Please contact our Sales department for any questions.	About HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, booking and channel management, POS, event management, and guest experience tools in an all-in-one platform It covers the organization of work, direct room & service sales, simplifies the processes of serving guests, making their stay at the hotel even more comfortable. It gives an ability to manage the sales online from any device in any part of the world, analyze guest behavior and increase the income. HotelFriend was founded in 2017 to help hotels improve guest satisfaction and digital presence. With a portfolio spanning R&D, IT consulting, staff training, and other key areas, we've assisted over 700+ clients worldwide. As a rapidly growing tech company, we’ve already helped many hotels, restaurants, stadiums, cruise ships, and wellness facilities improve their revenue stream. We make sure that you are 100% in compliance with the latest regulations, including GoBD
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Hotels and accommodation businesses in need of a solution to manage their hotel bookings	Audience Hotels and hotel chains, hotels, hostels, small and medium hotels, boutique hotels, small travel agents, restaurants
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $899 one-time payment Premise software: one-time purchase Cloud software: monthly or annual payments Free Version Free Trial	Pricing €25/month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews
	Pros & Cons from Real Users Pros Migrated to HotelFriend eight months ago to manage 45 field technicians across three Bundesländer. The Berlin-based support team understood our ISP-specific needs immediately. The dispatch interface gets new coordinators productive within days, not weeks. The workforce management module eliminated scheduling conflicts entirely. Service completion rates rose 12% in Q1 through intelligent routing and customer portal upsells. Real-time technician status updates via mobile app replaced our chaotic WhatsApp groups. DATEV-export simplifies our quarterly financial audits. HotelFriend offers a centralized platform that combines reservations, front desk management, housekeeping, billing, and reporting into one streamlined system. Its intuitive interface makes onboarding easy, and automation features reduce manual workload and operational errors. The cloud-based access also improves coordination and allows real-time operational visibility. The platform provides a well-integrated ecosystem that combines property management, booking tools, guest communication, and payment processing within a single interface. This reduces reliance on multiple systems and helps streamline day-to-day operations. The user interface is modern and generally intuitive, making onboarding easier for front-desk and administrative staff. Automation features support routine processes such as reservations, confirmations, and reporting, which can improve productivity and reduce manual errors. Additionally, the reporting and analytics tools offer valuable operational insights that assist with monitoring performance and planning revenue strategies. What I like best about HotelFriend is how everything is connected in one system. We manage reservations, guest communication, invoicing, and housekeeping from a single dashboard. The interface is intuitive, and our front desk team in Germany adapted to it quickly. The automation features have reduced manual errors and saved us time daily. What impresses us most about HotelFriend is the clear overview of all daily operations. At the Hamburg Public Library, we use the platform to organize room reservations, coordinate cleaning and maintenance tasks, and support internal communication among staff. Since all information is centralized in one place, tasks can be coordinated more quickly and decisions can be made more efficiently. These optimized processes played a key role in achieving a 45% increase in bookings within six months for our study and event spaces. Cons Customer portal branding options are limited wanted deeper corporate identity integration. Integration with our network monitoring systems required three days of manual configuration. Analytics dashboard slows during 8 AM peak check-in periods. Needs more native integrations with German telecommunications equipment suppliers. Some advanced reporting and customization options could be more flexible. Certain integrations may require additional setup, and there can occasionally be minor performance delays during peak usage. Expanding mobile functionality would also improve convenience for on-the-go management. The initial implementation phase may require a considerable time investment, particularly for properties migrating legacy data or connecting existing third-party tools. While the system covers most operational needs, customization options can feel somewhat limited compared to more established enterprise-level PMS platforms. Some integrations may require additional configuration, and there can occasionally be delays in support response times during busy operational periods, which may affect time-sensitive troubleshooting. The initial setup required some time to configure according to our workflow, and a few advanced features took training to fully understand. However, the support team was responsive whenever we needed clarification. Some features are strongly geared toward traditional hotel workflows and are therefore only partially applicable to daily library operations. In addition, the reporting and analytics features could be more flexible to better meet library-specific requirements.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Innsoft Founded: 1991 United States innsoft.com/hotel-pms-system/	Company Information HotelFriend Founded: 2016 Germany hotelfriend.com/de/b/hotel-management-system
Alternatives Innsoft	Alternatives Hoodys
HotelBee Strowberry Code	Duve
Beds24	SiteMinder
Brilliant Hospitality	RoomRaccoon
GuestTraction View All	Beds24 View All
Categories Hospitality Property Management Hotel Channel Management Hotel Management	Categories Catering Concierge Hospitality Property Management Hostel Management Hotel Booking Engines Hotel Channel Management Hotel Guest Experience Hotel Management Point of Sale Restaurant POS Room Service
Hospitality Property Management Features Built-in Accounting Catering CRM Employee Management Extended Stay Front Office Management GDS / OTA Integration Group Management Guest Experience (GEM) Housekeeping Management Loyalty Program Maintenance Management Marketing Automation Marketing Management Multi-Property Online Booking Point of Sale (POS) Reservations Management Reviews Management Single Property Vacation Rental Hotel Channel Management Features Inventory Management Kill Switch Promotions Management Rate Management Reservations Management Restriction Management	Hospitality Property Management Features Built-in Accounting Catering CRM Employee Management Extended Stay Front Office Management GDS / OTA Integration Group Management Guest Experience (GEM) Housekeeping Management Loyalty Program Maintenance Management Marketing Automation Marketing Management Multi-Property Online Booking Point of Sale (POS) Reservations Management Reviews Management Single Property Vacation Rental Hotel Channel Management Features Inventory Management Kill Switch Promotions Management Rate Management Reservations Management Restriction Management Show More Features Catering Features Banquet Management Billing & Invoicing Booking Management Calendar Management Contract Management Costing Customer Database Event Management Facility Management Inventory Management Kitchen / Menu Management Order Management Quote Management Recipe Management Waitstaff Management Hostel Management Features Cash Drawer Management Dorms Employee Management GDS / OTA Integration Housekeeping Management Multi-Property Online Booking Point of Sale (POS) Price Optimization Private Rooms Reservations Management Point of Sale Features Barcode Scanning Commission Management Cryptocurrency Support Customer Account Profiles Discount Management eCommerce Integration Electronic Signature Gift Card Management Loyalty Program Multi-Location Restaurant POS Retail POS Returns Management Restaurant POS Features Delivery Management Gift Card Management Inventory Management Loyalty Program Mobile Access Online Ordering Order Management Reporting/Analytics Separate Checks Split Checks Table Management Tips Management
Integrations Adyen Agoda Airbnb Booking.com ChatGPT DATEV Expedia Google Ads Hotels.com Innsoft Myeres Online Reservations PayPal SALTO KS SynXis Tripadvisor Vrbo eZee Centrix fiskaly gastronovi Office trivago Show More Integrations View All 15 Integrations	Integrations Adyen Agoda Airbnb Booking.com ChatGPT DATEV Expedia Google Ads Hotels.com Innsoft Myeres Online Reservations PayPal SALTO KS SynXis Tripadvisor Vrbo eZee Centrix fiskaly gastronovi Office trivago Show More Integrations View All 8 Integrations
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