ChannelManager

ChannelManager

ChannelManager.com.au
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About

ChannelManager was researched and developed in Australia in the early 2000’s becoming the first Channel Manager with an integrated property management system in the world, eliminating the need for a property to run multiple systems – perfect for B & B’s right through to hotels, hostels and multiple properties. Being a cloud-based system it can be accessed anywhere from any device from a smartphone, or tablet to a desktop with IOS and Android Apps and there are no installation or set-up fees or hidden costs. ChannelManager is always adding new features and functionality to keep ahead in this rapidly moving industry and we were the first to include an inbuilt virtual banking terminal within the system so no more paying high monthly merchant facility costs. No need for multiple systems as Channel Manager includes everything in one user-friendly system. Personalized multi-language and currency booking engine to maximize bookings through your website.

About

Innkeeper's Advantage is an all-in-one hospitality property management system built and priced for boutique inns, bed & breakfasts and vacation cabins. The unique combination of a custom-branded website and our integrated booking engine, Book It Now, gives guests an enhanced booking experience similar to larger hotels. The Website instantly displays availability, price, and rooms at a glance without redirecting the guest to a third-party domain. The solution also provides comprehensive channel management across third-party booking sites and enterprise-level features that include automated email and text messaging, self-check-in capability, yield and rate management, guest management, online coupons, rate plans, mobile booking, PCI-compliant credit card processing, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Hotels and accommodation businesses in need of a solution to manage their customers and guests

Audience

Innkeeper's Advantage supports the hospitality industry, specifically boutique inns, bed and breakfast, vacation cabins.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$49 per month
Free Version Supported
Free Trial Supported

Pricing

$64.95/month
Pricing is based on the number of rooms. Website design and implementation fees apply
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • Reliable, adaptable, affordable, fantastic customer service, integration with other booking sites, lock keycodes, housekeeping management, etc.
  • We started our boutique inn in 2015 and were in search of a reservation system that would be reliable and provide us with the options we needed to make our guests feel confident when booking with us. From the moment we contacted Innkeeper's Advantage we knew we had found a very special company. Their entire staff is very professional and incredibly knowledgeable. The reservation system is well thought out which makes it easy for our employees to learn how to make reservations and tackle any issue that may come up. Since becoming a customer, we have seen Innkeeper's Advantage add numerous upgrades that allow us to use the system to our best advantage. We have a unique inn and have requested a few custom tweaks to make things even easier on our side. Innkeeper's Advantage listened to our requests and came up with something to make it happen.
  • We have had a 6 year working relationship with Innkeeper's Advantage. There are only two of us, so having the reservation software in place has been a life saver. Our customers may book anytime day and night. When they do call in to book, the reservation process is quick and organized. There has never been a time when they have not been available to answer our questions, whether in person or by email. Very professional, which we appreciate daily!
  • Working with Innkeeper's Advantage from the start has been a pleasure. The personal attention they provide makes you feel like you're their only customer - not just 1 in thousands. They listen - they help - they advise - they're direct/real - and the product is reliable and robust. I love the flexibility of the application and by that I mean that starting out, opening a new B&B was overwhelming enough. A reservation system that was overly complex would not have worked. I like that we started with the basics so get going and that there's more functionality that can be added as the comfort and need set in. It's a system that is designed to work with you and how you work. You don't have to change your ways in order to use the system. The pricing of the system is reasonable and appropriate for a high quality system.
  • The price is very reasonable. They provide great customer service and training. When we needed assistance, there was a quick turnaround time for answering questions and addressing issues. The application is user-friendly and has many resources that facilitates navigation and support to the business. The integration with other booking platforms are easy and extremely helpful to manage the calendar, reservations and revenue.

Cons

  • Navigating and implementing some of the features (such as coupons, gift certificates, etc) can be tricky and confusing at times.
  • It is very rare when evaluating a company that you not be able to name something you could suggest that would make your experience better. However, Innkeeper's Advantage is the exception to the rule and we simply cannot come up with any reason not to wholeheartedly endorse them.
  • The only thing I cannot do is send out mass emails to my customers. But I use a separate program for that.
  • It's somewhat limited to which merchant processing systems it works with. The options available are fine and as we didn't have one coming into this, it wasn't a problem to select one of the ones they work with. It might not be the case if you are moving from one system to Innkeeper's Advantage.
  • We have nothing else to add. This is a great service.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ChannelManager.com.au
Founded: 2007
Australia
channelmanager.com.au

Company Information

Impactiv
Founded: 2006
United States
www.innkeepersadvantage.com

Alternatives

Alternatives

Booking Master

Booking Master

Dynax Solutions
Book It Now

Book It Now

Impactiv

Categories

Categories

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Not Supported
Group Management Not Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Not Supported
Loyalty Program Supported
Maintenance Management Not Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Not Supported
Vacation Rental Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Not Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Not Supported
Maintenance Management Not Supported
Marketing Automation Not Supported
Marketing Management Not Supported
Multi-Property Not Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Integrations

Airbnb Not Supported
Book It Now Not Supported
Booking.com Not Supported
Breezeway Not Supported
Expedia Not Supported
Hotels.com Not Supported
KAYAK Not Supported
Lightspeed Retail Not Supported
Priceline Not Supported
QuickBooks Online Not Supported
Tripadvisor Not Supported
Twilio Not Supported
Vrbo Not Supported

Integrations

Airbnb Supported
Book It Now Supported
Booking.com Supported
Breezeway Supported
Expedia Supported
Hotels.com Supported
KAYAK Supported
Lightspeed Retail Supported
Priceline Supported
QuickBooks Online Supported
Tripadvisor Supported
Twilio Supported
Vrbo Supported
Claim ChannelManager and update features and information
Claim ChannelManager and update features and information
Claim Innkeeper's Advantage and update features and information
Claim Innkeeper's Advantage and update features and information