ServEngage

ServEngage

Servion Global Solutions
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About

Channel Factory is a comprehensive platform for optimizing social media video advertising, particularly focused on YouTube and other social platforms. The platform leverages AI-driven technology to enhance ad delivery, ensuring that campaigns are contextually relevant and aligned with brand suitability. With features like advanced video-level analysis, media optimization, and cross-channel social campaign management, Channel Factory helps brands improve their ROI by reaching audiences in the right context. The service is complemented by expert guidance and flexible solutions, including both self-service and managed services options.

About

ServEngage from Servion is a powerful video engagement solution that makes it easy for customers to connect with organizations in the context of their service journey (website, mobile app, kiosks, etc.). Customers can get started anytime with the click of a button using any device with a working Internet connection (laptop, smartphone, tablet, smartwatch). The solution readily integrates with existing contact center platforms and digital channel systems (i.e. website, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, SMS) using open APIs and SDKs. ServEngage is built to complement your existing processes and technology stack while enhancing the way customers use video to interact, engage, and connect with your brand. The solution empowers agents to visually guide customers, offers personalized customer support, prevents unnecessary travel, and improves Net Promoter Score (NPS) with more than a dozen key features.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Brands, advertisers, and agencies looking to optimize their video ad campaigns across social platforms with a focus on context, suitability, and performance

Audience

Video engagement solution for organizations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Custom Pricing
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Channel Factory
Founded: 2010
United States
channelfactory.com

Company Information

Servion Global Solutions
Founded: 1995
India
servion.com/solutions/video-engagement/

Alternatives

Alternatives

Sezion

Sezion

SEZION DIGITAL
Veel

Veel

Veel App
StoryTap

StoryTap

Left Stuff
Videoseeder

Videoseeder

Teknikforce
ImpossibleFX

ImpossibleFX

Impossible Software

Categories

Video Marketing Supported

Categories

Video Marketing Supported

Video Marketing Features

Analytics / Reporting Supported
Chat / Messaging Not Supported
Customizable Branding Supported
Customizable CTAs Not Supported
Lead Capture Not Supported
Media Library Not Supported
Multi-Platform Distribution Supported
ROI Tracking Supported
Social Sharing Supported
Templates Not Supported
Video Editing Not Supported

Integrations

Acqueon Not Supported
Amazon Connect Not Supported
Avaya Aura Not Supported
MINT Supported
Webex Contact Center Not Supported

Integrations

Acqueon Supported
Amazon Connect Supported
Avaya Aura Supported
MINT Not Supported
Webex Contact Center Supported
Claim Channel Factory and update features and information
Claim Channel Factory and update features and information
Claim ServEngage and update features and information
Claim ServEngage and update features and information