ServEngageServion Global Solutions
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Related Products
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About
Channel Factory is a comprehensive platform for optimizing social media video advertising, particularly focused on YouTube and other social platforms. The platform leverages AI-driven technology to enhance ad delivery, ensuring that campaigns are contextually relevant and aligned with brand suitability. With features like advanced video-level analysis, media optimization, and cross-channel social campaign management, Channel Factory helps brands improve their ROI by reaching audiences in the right context. The service is complemented by expert guidance and flexible solutions, including both self-service and managed services options.
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About
ServEngage from Servion is a powerful video engagement solution that makes it easy for customers to connect with organizations in the context of their service journey (website, mobile app, kiosks, etc.). Customers can get started anytime with the click of a button using any device with a working Internet connection (laptop, smartphone, tablet, smartwatch). The solution readily integrates with existing contact center platforms and digital channel systems (i.e. website, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, SMS) using open APIs and SDKs. ServEngage is built to complement your existing processes and technology stack while enhancing the way customers use video to interact, engage, and connect with your brand. The solution empowers agents to visually guide customers, offers personalized customer support, prevents unnecessary travel, and improves Net Promoter Score (NPS) with more than a dozen key features.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Brands, advertisers, and agencies looking to optimize their video ad campaigns across social platforms with a focus on context, suitability, and performance
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Audience
Video engagement solution for organizations
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingCustom Pricing
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationChannel Factory
Founded: 2010
United States
channelfactory.com
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Company InformationServion Global Solutions
Founded: 1995
India
servion.com/solutions/video-engagement/
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Categories |
Categories |
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Video Marketing Features
Analytics / Reporting
Supported
Chat / Messaging
Not Supported
Customizable Branding
Supported
Customizable CTAs
Not Supported
Lead Capture
Not Supported
Media Library
Not Supported
Multi-Platform Distribution
Supported
ROI Tracking
Supported
Social Sharing
Supported
Templates
Not Supported
Video Editing
Not Supported
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Integrations
Acqueon
Not Supported
Amazon Connect
Not Supported
Avaya Aura
Not Supported
MINT
Supported
Webex Contact Center
Not Supported
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Integrations
Acqueon
Supported
Amazon Connect
Supported
Avaya Aura
Supported
MINT
Not Supported
Webex Contact Center
Supported
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