Cerb

Cerb

Webgroup Media
+
+

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About

Cerb is a repository for all of your team's contact center data. Create records to keep track of anything else you care about: survey responses, form submissions, customer satisfaction scores, orders, vendors, assets, products, deals, feedback, courses, students, licenses, and so on. Add fields like numbers/decimals, dates, checkboxes, currency, files, coordinates, lists, multiple choice, picklists, record links, URLs, or free text. Still not enough? You can create your own custom fields types. Explore deeply interconnected data with expressive search queries. Need a list of resolved email conversations, to customer support, in the past year, started on a weekday but outside of business hours, by healthcare clients in Europe, who have more than 100 employees, without an active service-level agreement; where the conversation included at least one female executive, had a response that took longer than a week, but didn't have an attached PDF larger than 1MB? Cerb has you covered.

About

SimplifyIT, Inc. is a software company founded in 2004 by veterans of the credit union & banking technology industry with a vision to make everyday tasks simple. Our web-based software solutions are designed to be easy for employees to navigate, but also simple to maintain. Are you just looking for a help desk that's easy for employees to use, but still powerful enough to manage all those projects and everyday tasks? Wouldn't it be nice to roll something out that users didn't rebel against - and then actually used after rollout? We have the solution: help desk software designed by IT help desk employees. Employees don't want to be overwhelmed with lists and complexity, they just want something simple and fast. Throw in some beauty and fun, and you've got true buy-in.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Work management and automation solution for remote teams

Audience

Companies of all sizes interested in a help desk and intranet solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$30 per seat per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Webgroup Media
United States
cerb.ai/

Company Information

SimplifyIT
Founded: 2004
United States
www.simplifyit.com

Alternatives

Alternatives

SKA360

SKA360

APPementary
eStreamDesk

eStreamDesk

eStream
Elcom

Elcom

Elcom Technology

Categories

Categories

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Slaask
Wufoo
Zapier

Integrations

Slaask
Wufoo
Zapier
Claim Cerb and update features and information
Claim Cerb and update features and information
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