ServiceManager

ServiceManager

ServiceCentral Technologies
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About

Create multiple product sizes, colors or any variations you need and edit them all in one view. Bundle products together to form new products like gift baskets, or split one product into many like wine by the bottle or glass. Insert existing item barcodes or print new ones. Effortlessly add products to sales, purchase orders, stock-takes or supplies returns with a USB or Bluetooth barcode scanner. View a list of repair tickets with customer information, employee name, price and the notes taken during the repair. The Repair System allows you to capture a customer's signature before and after the repair has been picked up or delivered. Create your own individual repair policy that can be different from that of the sales or bill payments policy. Not every customer can pay for a repair job all at once. Now you can collect the payments in installments. Capture the password or android pattern of the repair device at the time of creating the receipt.

About

ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

All-in-one solution for wireless retailers

Audience

OEMs, Insurers, Third Party Logistics, and Service Depots

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$80 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • We have helped build the POS with the previous owner since they sold the company it's been going down the drain

Cons

  • been working with them for 6 years. They were a very good company before for some reason everything went down the drain.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

CellSmart POS
Founded: 2009
United States
www.cellsmartpos.com

Company Information

ServiceCentral Technologies
Founded: 1991
United States
www.servicecentral.com

Alternatives

Alternatives

LOCATE Inventory

LOCATE Inventory

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RepairQ

RepairQ

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Nural ASM

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Rain Point of Sale

Rain Retail Software
Workheld

Workheld

Workheld GmbH
Recte

Recte

Darren Dylan Dodson
INControl

INControl

Tracer Workflow

Categories

Point of Sale Supported
Retail Management Supported

Categories

Inventory Management Features

Alerts/Notifications Supported
Barcoding / RFID Not Supported
Forecasting Supported
Inventory Optimization Not Supported
Kitting Not Supported
Manufacturing Inventory Management Supported
Mobile Access Supported
Multi-Channel Management Supported
Product Identification Not Supported
Reorder Management Not Supported
Reporting/Analytics Supported
Retail Inventory Management Supported
Supplier Management Not Supported
Warehouse Management Not Supported

Point of Sale Features

Barcode Scanning Not Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Not Supported
Discount Management Not Supported
eCommerce Integration Not Supported
Electronic Signature Supported
Gift Card Management Not Supported
Loyalty Program Not Supported
Multi-Location Supported
Restaurant POS Not Supported
Retail POS Supported
Returns Management Supported

Retail Management Features

Commission Management Supported
CRM Supported
eCommerce Not Supported
Email Marketing Supported
Employee Management Supported
Loyalty Program Supported
Mail Order Supported
Merchandise Management Supported
Multi-Location Supported
Order Management Supported
Purchase Order Management Supported
Reporting/Analytics Supported
Returns Management Supported

Inventory Management Features

Alerts/Notifications Supported
Barcoding / RFID Supported
Forecasting Supported
Inventory Optimization Not Supported
Kitting Supported
Manufacturing Inventory Management Supported
Mobile Access Supported
Multi-Channel Management Supported
Product Identification Supported
Reorder Management Supported
Reporting/Analytics Supported
Retail Inventory Management Supported
Supplier Management Supported
Warehouse Management Not Supported

Asset Tracking Features

Activity Tracking Supported
Audit Trails Supported
Barcoding / RFID Supported
Checkout / Check-In Supported
Depreciation Tracking Not Supported
Disposal Tracking Supported
Inventory Management Supported
Location Tracking Not Supported
QR Codes Not Supported
Reservations Not Supported
Service History Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Supported
Time Clock Not Supported
Work Order Management Supported

Inventory Control Features

Allocation Supported
Barcoding Supported
Cost Tracking Supported
Forecasting Supported
Item Management Supported
Order Management Supported
Procurement Management Supported
Reorder Management Supported
Serial Number Tracking Supported
SKU / UPC Codes Supported
Supplier Management Supported

Order Management Features

Back Order Management Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Not Supported
Order Fulfillment Supported
Order Tracking Not Supported
Recurring Orders Not Supported
Returns Management Supported
Shipping Management Supported
Special Order Management Not Supported

Packaging Features

3D Modeling Not Supported
Asset Library Not Supported
Drafting Not Supported
For Manufacturers Not Supported
In-Store Visualization Not Supported
Inventory Management Supported
Palletization Not Supported
Quotes / Estimates Supported
Specification Management Not Supported

Supply Chain Management Features

Demand Planning Not Supported
Electronic Data Interchange Supported
Import / Export Management Supported
Inventory Management Supported
Order Fulfillment Supported
Order Management Supported
Sales & Operations Planning Not Supported
Shipping Management Supported
Supplier Management Supported
Transportation Management Not Supported
Warehouse Management Not Supported

Warranty Management Features

Contract Management Not Supported
Eligibility Verification Supported
For Field Service Not Supported
For General Contractors Not Supported
For Manufacturers Supported
Parts Management Supported
Policy Management Supported
Product Registration Supported
Repair Management Supported
Returns Management Supported
Service Management Supported
Warranty Tracking Supported

Work Order Features

Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Not Supported
Quotes / Estimates Supported
Recurring Appointments Not Supported
Routing Not Supported
Scheduling Not Supported
Task Management Supported

Workflow Management Features

Access Controls/Permissions Supported
Approval Process Control Supported
Business Process Automation Supported
Calendar Management Supported
Compliance Tracking Supported
Configurable Workflow Supported
Customizable Dashboard Supported
Document Management Supported
Forms Management Supported
Graphical Workflow Editor Not Supported
Mobile Access Supported
No-Code Not Supported
Task Management Supported
Third Party Integrations Supported
Workflow Configuration Supported

Integrations

Google Authenticator Not Supported
JD Edwards EnterpriseOne Not Supported
Oracle Fusion Cloud ERP Not Supported
QuickBooks Online Not Supported

Integrations

Google Authenticator Supported
JD Edwards EnterpriseOne Supported
Oracle Fusion Cloud ERP Supported
QuickBooks Online Supported
Claim CellSmart POS and update features and information
Claim CellSmart POS and update features and information
Claim ServiceManager and update features and information
Claim ServiceManager and update features and information