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About

Delivering innovative solutions for healthcare professionals across the NHS. Our approach focuses on an outstanding customer experience. With over 50 years’ experience in healthcare technology, we are your trusted partner, delivering peace of mind through applied knowledge and solutions that accelerate improvements in patient care and outcomes. We believe that technology should be an enabler, allowing healthcare professionals to focus on delivering more effective care to their patients. We help you achieve this with solutions that are designed to work smarter. Our solutions are designed to make your life easier, so that you can worry less about technology and focus more time on patients.

About

Agentforce Health, formerly Health Cloud, is Salesforce’s AI-first platform built specifically for healthcare organizations. It connects clinical and non-clinical data on a unified, healthcare-specific data model to create a complete patient and member view. The platform leverages pre-built and configurable AI agents to automate workflows and surface real-time insights. Health Cloud helps reduce staff burnout by streamlining administrative tasks and improving operational efficiency. It supports personalized patient engagement and accelerates time to care through intelligent automation. Interoperability features integrate EHR and third-party systems to ensure seamless data exchange. Agentforce Health empowers providers, payers, and public health agencies to deliver connected, compliant, and patient-centered care.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Healthcare providers in the NHS looking for a powerful Patient Management solution

Audience

Agentforce Health is ideal for healthcare providers, payers, and public health organizations seeking an AI-powered CRM to unify patient data, automate workflows, and deliver personalized, compliant care at scale

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I worked for a healthcare startup not too long ago that used Health Cloud. It's incredible. We had members of our diabetes platform all over the country and it was perfect for our service / technology solution. The patient cards made it very easy for our customer success teams to track data.

Cons

  • Sometimes it proved difficult for our engineering teams to get help on bugs / fixes. Other than that, all good.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Cegedim
Founded: 1969
France
www.cegedimrx.co.uk

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/healthcare/cloud/

Alternatives

Alternatives

VirtualHealth HELIOS

VirtualHealth HELIOS

VirtualHealth
Oncora

Oncora

Oncora Medical
Veeva CRM

Veeva CRM

Veeva Systems
Bridge

Bridge

BridgeInteract

Categories

Patient Management Supported

Categories

Patient Management Features

Admissions Management Not Supported
Bed Management Not Supported
Discharge Management Not Supported
Historical Reporting Not Supported
Patient Flow Management Not Supported
Patient Location Tracking Not Supported
Patient Monitoring Supported
Real Time Reporting Supported
Waiting Time Tracking Not Supported

Healthcare CRM Features

Audience Targeting Not Supported
Campaign Management Not Supported
Marketing Automation Not Supported
Medical History Records Not Supported
Patient Communications Supported
Patient Management Supported
Physician Management Not Supported
Predictive Analytics Not Supported

Hospital Management Features

Accounting Integration Supported
Appointment Management Not Supported
Appointment Scheduling Supported
Bed Management Not Supported
Billing & Invoicing Not Supported
Claims Management Not Supported
In-Patient Management Not Supported
Inventory Management Not Supported
Medical Billing Supported
Out-Patient Management Not Supported
Patient Records Management Supported
Physician Management Not Supported
Policy Management Not Supported
Revenue Management Not Supported

Patient Case Management Features

Activity Tracking Supported
Assessment Notes Not Supported
Billing & Invoicing Not Supported
Calendar Management Not Supported
Candidate Identification Not Supported
Case List Management Not Supported
Eligibility Verification Not Supported
HIPAA Compliant Supported
Medical History Records Not Supported
Patient Records Not Supported
Referral Management Not Supported
Treatment Planning Not Supported

Patient Portal Features

Appointment Confirmations Not Supported
Appointment Scheduling Not Supported
Bill Payment Not Supported
Care Plans Supported
Care Summaries Not Supported
EHR-Agnostic Supported
Health Record Access Not Supported
Intake Forms Not Supported
Lab Results Not Supported
Prescription Renewals Not Supported
Secure Messaging Not Supported
Video Consultations Not Supported

Integrations

CareBridge Not Supported
Concord Cloud Fax Not Supported
Consensus Harmony Not Supported
Inspire Planner Not Supported
PhoneIQ Not Supported
Provar Not Supported
Salesforce Not Supported
Salesforce Agentforce Not Supported
Salesforce Agentforce Life Sciences Not Supported
Wufoo Not Supported

Integrations

CareBridge Supported
Concord Cloud Fax Supported
Consensus Harmony Supported
Inspire Planner Supported
PhoneIQ Supported
Provar Supported
Salesforce Supported
Salesforce Agentforce Supported
Salesforce Agentforce Life Sciences Supported
Wufoo Supported
Claim Cegedim Healthcare and update features and information
Claim Cegedim Healthcare and update features and information
Claim Salesforce Agentforce Health and update features and information
Claim Salesforce Agentforce Health and update features and information