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About

Carefeed is your all-day, everyday advantage in senior living and long-term care. Our platform helps communities replace paperwork, spreadsheets, and multiple point solutions with one easy-to-use platform, so every role has the information and resources they need, every day. Built for senior care, Carefeed works seamlessly with EHRs and HRIS platforms to reduce manual work, improve communication, and give staff more time for residents. From admissions to daily care, we connect teams, families, and residents through role-specific tools that make work easier and care more personal. Trusted by thousands of communities, Carefeed delivers measurable time savings, easy onboarding, and a platform that grows with your needs. We help senior care teams stay organized, lighten workloads, and focus on what matters most, caring for residents and supporting families.

About

Optimize your business with a single cloud-based platform that connects your care, services, and financial operations. Manage the change to PDPM with confidence and optimize your outcomes with transformational tools that drive a culture of continuous quality care. We've designed resources to guide you through a three step process to help face the new quality-driven world of PDGM with confidence. PointClickCare is the leading electronic health record (EHR) technology partner to North America’s long-term post-acute care (LTPAC) and senior care industry. We are committed to helping our customers navigate the new realities of their markets with confidence. More than 21,000 skilled nursing facilities, senior living communities, and home health agencies rely on us every day to build innovative solutions that transform the way care is delivered.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Senior living and long-term care owner/operators and staff.

Audience

Senior care facilities and senior living homes seeking a healthcare management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

We'd love to share our pricing with you directly.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.5 / 5
design 4.9 / 5
support 4.8 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 4.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • This has made billing a breeze. The program is very user friendly and easy to use. It is easy for me to walk users through the process over the phone. Love the convenience.
  • Easy to access and understand. Many different products and information to be able to learn and expand knowledge of using the program.
  • ease of use, tab placement makes finding information convenient, information easy to find, customer service is wonderful, always solving problems quickly
  • love the ease of use. easy to make curriculums for staff education. able to see who has competed education at a glance.
  • easy way to text staff and residents' family members, easy way so if you don't have a work phone you can use Carefeed.

Cons

  • Our residents and their family members are older and not very computer savvy. I am finding it difficult to get them to trust this process
  • I am new to using the program. At this point I do not have any cons.
  • census line options/views. payor tree seems simplistic and hard to understand, options are not always clear, or selections are not always available. this maybe more of an administrative/set up issue than an actual product issue
  • I don't have much in this area. There was a couple of times that the videos would not plan on a staff members phone, that may have been user error and was easy to fix by closing out applications.
  • n/a, I have no cons for this really do like using this website.

Pros & Cons from Real Users

Pros

  • Love everything about PointClickCare. It has great reports, is easy to use, easy to add a patient. Fast, reliable. There isn't a thing I don't like. Plenty of features for the different departments.
  • Progress notes are easily made on patients. Alerts, such as a new medication, are easily noted so that following nurses are aware to watch for side effects.

Cons

  • I have zero complaints! I have never had any issues. I like the note section and the activity section. I can get everything I need.
  • When charting a medication that requires a nursing assessment such as when administering a pain medication, in addition to charting the medication was given, another screen pops up asking what their pain level was at on the 0-10 scale. There is an incredible lag before that screen pops up. If you click out and click back in a few times it may arrive but when you have 50 patients you are passing medications on, who has time for that. And you are asked the pain level for all their pain meds if you gave Tylenol and Morphine at the same time. There are multiple lags, because there are multiple medications that require an extra charting feature such as coumadin; their INR, any PRN medication; why are you giving it, Blood glucose checks; the result, insulin SQ administration; where did you give it, any injection, where did you give it. There is more but you get the idea. I'm not objecting to having to chart any of this. My objection is the lag time after clicking "yes" (indicating I gave the med) a white box pops up...and you wait....and wait...and wait... up to a minute sometimes, for the page to complete so you can chart the rest. For a busy nurse, this is unacceptable because one minute becomes one hour when you add up all the medications you are charting. Also, it's not easy to gather information about a patient. If you have been off a few days and you find you have a new patient, trying to look through their PCC chart to gather information about them is a lot of clicking that isn't intuitive...meaning one thing doesn't lead you to the next fluidly.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Carefeed
Founded: 2020
United States
carefeed.com

Company Information

PointClickCare
Founded: 1995
Canada
www.pointclickcare.com

Alternatives

Alternatives

MedRight

MedRight

CareRight Technologies, LLC
Eldermark

Eldermark

Eldermark Software
myUnity

myUnity

Netsmart Technologies
SHP for Skilled Nursing

SHP for Skilled Nursing

Strategic Healthcare Programs

Categories

Categories

Assisted Living Features

Admissions Management
Billing & Invoicing
Building Maintenance
Care Planning
Event / Activities Planning
Incident Management
Marketing / Lead Management
Meal / Nutrition Management
Medical Records
Medication Tracking
New Resident Assessment
Resident Info Management
Scheduling
Staff Management
Work Order Management

Long Term Care Features

Claims Management
Clinical Care
EHR
Electronic Health Record
For Home Care Providers
For Nursing Homes
Geriatric Care
MDS Review
Patient Records
Staff Scheduling

Electronic Medical Records (EMR) Features

Appointment Management
Charting
Compliance Tracking
E-Prescribing
E/M Coding
Handwriting Recognition
HIPAA Compliant
Integrated Telehealth
Meaningful Use Certified
MIPS Certified
ONC-ATCB Certified
Patient Portal
Self Service Portal
Voice Recognition

Nursing Home Features

Billing & Invoicing
Charting
Electronic Signature
Incident Management
Meal / Nutrition Management
Medication Tracking
Patient Intake
Referral Management
Scheduling

Integrations

Axys
CHERRY
Carefeed
ChartPath
Clarity Security
CrandallMenus
DocuTrack
EasyShifts
Flax
Intelligent Pharmacy Software
Lift AI
MatrixCare
Paycor
Ryde Central
ScribeHealth
Service Center
ServingIntel
Updox
Yardi EHR
eMenuCHOICE

Integrations

Axys
CHERRY
Carefeed
ChartPath
Clarity Security
CrandallMenus
DocuTrack
EasyShifts
Flax
Intelligent Pharmacy Software
Lift AI
MatrixCare
Paycor
Ryde Central
ScribeHealth
Service Center
ServingIntel
Updox
Yardi EHR
eMenuCHOICE
Claim Carefeed and update features and information
Claim Carefeed and update features and information
Claim PointClickCare and update features and information
Claim PointClickCare and update features and information