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About

Carefeed is your all-day, everyday advantage in senior living and long-term care. Our platform helps communities replace paperwork, spreadsheets, and multiple point solutions with one easy-to-use platform, so every role has the information and resources they need, every day. Built for senior care, Carefeed works seamlessly with EHRs and HRIS platforms to reduce manual work, improve communication, and give staff more time for residents. From admissions to daily care, we connect teams, families, and residents through role-specific tools that make work easier and care more personal. Trusted by thousands of communities, Carefeed delivers measurable time savings, easy onboarding, and a platform that grows with your needs. We help senior care teams stay organized, lighten workloads, and focus on what matters most, caring for residents and supporting families.

About

Optimize your business with a single cloud-based platform that connects your care, services, and financial operations. Manage the change to PDPM with confidence and optimize your outcomes with transformational tools that drive a culture of continuous quality care. We've designed resources to guide you through a three step process to help face the new quality-driven world of PDGM with confidence. PointClickCare is the leading electronic health record (EHR) technology partner to North America’s long-term post-acute care (LTPAC) and senior care industry. We are committed to helping our customers navigate the new realities of their markets with confidence. More than 21,000 skilled nursing facilities, senior living communities, and home health agencies rely on us every day to build innovative solutions that transform the way care is delivered.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Senior living and long-term care owner/operators and staff.

Audience

Senior care facilities and senior living homes seeking a healthcare management solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

We'd love to share our pricing with you directly.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.5 / 5
design 4.9 / 5
support 4.8 / 5

Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 4.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • This has made billing a breeze. The program is very user friendly and easy to use. It is easy for me to walk users through the process over the phone. Love the convenience.
  • Easy to access and understand. Many different products and information to be able to learn and expand knowledge of using the program.
  • ease of use, tab placement makes finding information convenient, information easy to find, customer service is wonderful, always solving problems quickly
  • love the ease of use. easy to make curriculums for staff education. able to see who has competed education at a glance.
  • easy way to text staff and residents' family members, easy way so if you don't have a work phone you can use Carefeed.

Cons

  • Our residents and their family members are older and not very computer savvy. I am finding it difficult to get them to trust this process
  • I am new to using the program. At this point I do not have any cons.
  • census line options/views. payor tree seems simplistic and hard to understand, options are not always clear, or selections are not always available. this maybe more of an administrative/set up issue than an actual product issue
  • I don't have much in this area. There was a couple of times that the videos would not plan on a staff members phone, that may have been user error and was easy to fix by closing out applications.
  • n/a, I have no cons for this really do like using this website.

Pros & Cons from Real Users

Pros

  • Love everything about PointClickCare. It has great reports, is easy to use, easy to add a patient. Fast, reliable. There isn't a thing I don't like. Plenty of features for the different departments.
  • Progress notes are easily made on patients. Alerts, such as a new medication, are easily noted so that following nurses are aware to watch for side effects.

Cons

  • I have zero complaints! I have never had any issues. I like the note section and the activity section. I can get everything I need.
  • When charting a medication that requires a nursing assessment such as when administering a pain medication, in addition to charting the medication was given, another screen pops up asking what their pain level was at on the 0-10 scale. There is an incredible lag before that screen pops up. If you click out and click back in a few times it may arrive but when you have 50 patients you are passing medications on, who has time for that. And you are asked the pain level for all their pain meds if you gave Tylenol and Morphine at the same time. There are multiple lags, because there are multiple medications that require an extra charting feature such as coumadin; their INR, any PRN medication; why are you giving it, Blood glucose checks; the result, insulin SQ administration; where did you give it, any injection, where did you give it. There is more but you get the idea. I'm not objecting to having to chart any of this. My objection is the lag time after clicking "yes" (indicating I gave the med) a white box pops up...and you wait....and wait...and wait... up to a minute sometimes, for the page to complete so you can chart the rest. For a busy nurse, this is unacceptable because one minute becomes one hour when you add up all the medications you are charting. Also, it's not easy to gather information about a patient. If you have been off a few days and you find you have a new patient, trying to look through their PCC chart to gather information about them is a lot of clicking that isn't intuitive...meaning one thing doesn't lead you to the next fluidly.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Carefeed
Founded: 2020
United States
carefeed.com

Company Information

PointClickCare
Founded: 1995
Canada
www.pointclickcare.com

Alternatives

Alternatives

MedRight

MedRight

CareRight Technologies, LLC
Eldermark

Eldermark

Eldermark Software
myUnity

myUnity

Netsmart Technologies
SHP for Skilled Nursing

SHP for Skilled Nursing

Strategic Healthcare Programs

Categories

Assisted Living Supported
Long Term Care Supported

Categories

Assisted Living Supported
Long Term Care Supported
Nursing Home Supported
Value-Based Care Supported
Wound Care Supported

Assisted Living Features

Admissions Management Supported
Billing & Invoicing Supported
Building Maintenance Not Supported
Care Planning Supported
Event / Activities Planning Not Supported
Incident Management Supported
Marketing / Lead Management Not Supported
Meal / Nutrition Management Not Supported
Medical Records Not Supported
Medication Tracking Supported
New Resident Assessment Not Supported
Resident Info Management Not Supported
Scheduling Not Supported
Staff Management Supported
Work Order Management Not Supported

Long Term Care Features

Claims Management Supported
Clinical Care Supported
EHR Supported
Electronic Health Record Supported
For Home Care Providers Not Supported
For Nursing Homes Supported
Geriatric Care Supported
MDS Review Supported
Patient Records Supported
Staff Scheduling Supported

Electronic Medical Records (EMR) Features

Appointment Management Not Supported
Charting Supported
Compliance Tracking Supported
E-Prescribing Supported
E/M Coding Not Supported
Handwriting Recognition Not Supported
HIPAA Compliant Not Supported
Integrated Telehealth Not Supported
Meaningful Use Certified Not Supported
MIPS Certified Not Supported
ONC-ATCB Certified Supported
Patient Portal Not Supported
Self Service Portal Supported
Voice Recognition Not Supported

Nursing Home Features

Billing & Invoicing Supported
Charting Supported
Electronic Signature Supported
Incident Management Supported
Meal / Nutrition Management Supported
Medication Tracking Supported
Patient Intake Supported
Referral Management Supported
Scheduling Supported

Integrations

ALIS Supported
Axys Not Supported
ChartPath Not Supported
CrandallMenus Not Supported
ECP Supported
Eldermark Supported
Flax Not Supported
FrameworkLTC Not Supported
Go Icon Not Supported
Intelligent Pharmacy Software Not Supported
Lift AI Not Supported
MatrixCare Supported
Netchex Not Supported
Netsmart Homecare Supported
PointClickCare Supported
Property Inspect Not Supported
ServingIntel Not Supported
Updox Not Supported
Viibrant Not Supported
eMenuCHOICE Not Supported

Integrations

ALIS Not Supported
Axys Supported
ChartPath Supported
CrandallMenus Supported
ECP Not Supported
Eldermark Not Supported
Flax Supported
FrameworkLTC Supported
Go Icon Supported
Intelligent Pharmacy Software Supported
Lift AI Supported
MatrixCare Not Supported
Netchex Supported
Netsmart Homecare Not Supported
PointClickCare Not Supported
Property Inspect Supported
ServingIntel Supported
Updox Supported
Viibrant Supported
eMenuCHOICE Supported
Claim Carefeed and update features and information
Claim Carefeed and update features and information
Claim PointClickCare and update features and information
Claim PointClickCare and update features and information