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About

Effectively manage your NDIS participants' goals, care needs, schedules, quotes, and contracts, all while ensuring they are empowered and in control of their care outcomes and goals. CareVision makes tracking goals and action plans, and integrating them into your workflows easy and effective. With the goals shared with teams and client care circles, you are able to engage and empower your participants to report on their goals and track progress toward attaining them. Our goals model scales well as you care for and support more and more participants our goals engine helps you stay on top of them all with trend reporting, and boundary alerting. With quoting and budgeting, that is integrated with your client care and service plans, CareVision streamlines your client onboarding and reduces the time to first service. Our service review and self-audit capability allow your teams to audit and optimize billing and claiming every day.

About

ShiftCare’s care management features make it easier for you and your teams to deliver highly personalized support to clients and their families. We’ve made it easy to plan and organize teams, shifts and rosters, helping you deliver a more effective, efficient service. With the management of invoices, timesheets and expenses seamlessly integrated, ShiftCare makes accurate accounting simple, reducing your workload, and helping you grow. We connect you and your teams with all you need to manage shifts, coordinate clients and deliver quality care, wherever they are. We make it easy to welcome new clients, ensure a full understanding of their needs, management of their goals and establish good relationships with their friends and family right from the start. Your teams are there to support clients as they work towards their goals. We make it easy for them to track progress and share it with the right people.

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Organizations requiring a solution to manage their client care and service plans, while improving quoting and budgeting

Audience

Businesses searching for an easy to use software platform that cuts paperwork and boosts efficiency

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

$9 per user per month
Basic - $9
Professional - $15
Premium - $25
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 3.5 / 5
ease 3.5 / 5
features 3.0 / 5
design 2.5 / 5
support 3.0 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 3.0 / 5
features 1.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • *Lots of features, customer service is fast and friendly people. *Loved the app. It was very user-friendly for my team. *Calculate the kms and time travel between the clients. *Manage the client's funds and balances.
  • Can't think of much it does well. It performs most functions to an mediocre level, then again, most programs should pass a basic functionality test before release.

Cons

  • The setup requires lots of assistance, but with CareVision support, once it is completed, everything will work perfectly.
  • Poor customer service, feel ignored despite best efforts at making contact and taking the time to screenshot and accurately describe the issue encountered. 1.Swap over from prior OS lost all patient notes 2. Patient budgets were all wrong 3. Scheduling is a nightmare 4. Lose patient confidence 5. Reputation damage 6. Staff morale reduced 7. Colour of OS not customisable you MUST be happy with pink despite accessibility issues of such a colour. 8. Not compatible with Windows programs, unsure if others have issues 9. Waste staff hours on clunky OS

Pros & Cons from Real Users

Pros

  • The demo was polished, and the sales rep seemed knowledgeable about home-care operations. They made the product look like it could replace several systems—scheduling, caregiver management, billing, and API connectivity. On paper, it checked every box. Unfortunately, the product experience didn’t match the sales pitch. The only thing I can say positively is that the interface concept looked modern, and the idea of having an integrated scheduling tool for caregivers sounded appealing. Sadly, those positives never materialized once we began using it.

Cons

  • ShiftCare’s execution is poor across the board. The onboarding was disorganized and lacked any meaningful support. Their “public API” was heavily promoted but turned out to be non-functional. Once I began asking questions, communication stopped. The same team that called my personal phone multiple times to secure a 50% deposit disappeared once they were paid. The platform itself feels unfinished—slow, buggy, and unreliable for real-world agency use. Every promise made in the sales process unraveled in practice.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

CareVision
Australia
carevision.com/ndis-software/

Company Information

ShiftCare
Founded: 2015
Australia
shiftcare.com

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Categories

Human Services Supported

Categories

Care Coordination Supported
Healthcare CRM Supported
Home Care Supported
Home Health Care Supported
Medical Scheduling Supported
Nurse Scheduling Supported
Scheduling Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Not Supported
Client Database Supported
Group Scheduling Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Online Payments Not Supported
Recurring Appointments Supported
Room Booking Management Not Supported

Healthcare CRM Features

Audience Targeting Not Supported
Campaign Management Not Supported
Marketing Automation Not Supported
Medical History Records Not Supported
Patient Communications Supported
Patient Management Supported
Physician Management Not Supported
Predictive Analytics Not Supported

Home Care Features

Billing & Invoicing Supported
Care Plan Management Supported
Caregiver Management Supported
Client Management Supported
Field Communication Supported
Insurance Management Not Supported
Payroll Management Supported
Scheduling Supported
Visit Verification Supported

Home Health Care Features

Billing & Invoicing Supported
Charting Not Supported
Electronic Signature Supported
Employee Tracking Supported
Medication Database Not Supported
Patient Intake Not Supported
Scheduling Supported
Time / Task Reporting Supported

Medical Scheduling Features

Appointment Management Supported
Billing & Invoicing Supported
Drag & Drop Supported
Facility Scheduling Not Supported
Multi-Location Supported
No-Show Tracking Not Supported
On Call Scheduling Not Supported
Patient Records Supported
Patient Scheduling Not Supported
Physician Management Not Supported
Recurring Appointments Supported
Self Service Portal Not Supported
Staff Scheduling Supported

Nurse Scheduling Features

Float Pool Management Not Supported
Online Scheduling Supported
Overtime Calculation Supported
Payroll Management Not Supported
Predictive Analytics Not Supported
Shift Dispatching / Messaging Not Supported
Shift Scheduling Supported
Shift Swapping Not Supported
Skills Tracking Supported
Vacation / Leave Tracking Supported

Patient Case Management Features

Activity Tracking Supported
Assessment Notes Supported
Billing & Invoicing Supported
Calendar Management Not Supported
Candidate Identification Not Supported
Case List Management Not Supported
Eligibility Verification Not Supported
HIPAA Compliant Supported
Medical History Records Not Supported
Patient Records Not Supported
Referral Management Not Supported
Treatment Planning Not Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Not Supported
Calendar Management Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Not Supported
Group Scheduling Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Not Supported
Online Scheduling Supported
Payment Processing Not Supported
Real-time Scheduling Supported
Reservations Not Supported
Resource Scheduling Not Supported
Room Booking Management Not Supported

Integrations

Xero Not Supported

Integrations

Xero Supported
Claim CareVision and update features and information
Claim CareVision and update features and information
Claim ShiftCare and update features and information
Claim ShiftCare and update features and information