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About

CareResolve is an AI-powered grievance management platform built for skilled nursing facilities. It helps SNF teams intake, triage, investigate, and resolve resident and family grievances with structured workflows, deadline tracking, documentation, approvals, and compliance-ready audit trails. CareResolve uses AI to surface recurring patterns, summarize complex cases, suggest next steps, and help leadership identify risk earlier across facilities.

About

Optimize your business with a single cloud-based platform that connects your care, services, and financial operations. Manage the change to PDPM with confidence and optimize your outcomes with transformational tools that drive a culture of continuous quality care. We've designed resources to guide you through a three step process to help face the new quality-driven world of PDGM with confidence. PointClickCare is the leading electronic health record (EHR) technology partner to North America’s long-term post-acute care (LTPAC) and senior care industry. We are committed to helping our customers navigate the new realities of their markets with confidence. More than 21,000 skilled nursing facilities, senior living communities, and home health agencies rely on us every day to build innovative solutions that transform the way care is delivered.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Skilled nursing facilities, nursing homes, and long-term / post-acute care operators. Users are facility administrators, directors of nursing, compliance and QAPI leaders, and grievance officials.

Audience

Senior care facilities and senior living homes seeking a healthcare management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 4.0 / 5
support 3.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CareResolve
Founded: 2026
United States
careresolve.ai/

Company Information

PointClickCare
Founded: 1995
Canada
www.pointclickcare.com

Alternatives

Alternatives

MedRight

MedRight

CareRight Technologies, LLC
SHP for Skilled Nursing

SHP for Skilled Nursing

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Eldermark

Eldermark Software
Napier iLTC

Napier iLTC

Napier Healthcare Solutions
myUnity

myUnity

Netsmart Technologies
myResidentCare

myResidentCare

SMZ Solutions
SHP for Skilled Nursing

SHP for Skilled Nursing

Strategic Healthcare Programs

Categories

Categories

Nursing Home Features

Billing & Invoicing
Charting
Electronic Signature
Incident Management
Meal / Nutrition Management
Medication Tracking
Patient Intake
Referral Management
Scheduling

Nursing Home Features

Billing & Invoicing
Charting
Electronic Signature
Incident Management
Meal / Nutrition Management
Medication Tracking
Patient Intake
Referral Management
Scheduling

Assisted Living Features

Admissions Management
Billing & Invoicing
Building Maintenance
Care Planning
Event / Activities Planning
Incident Management
Marketing / Lead Management
Meal / Nutrition Management
Medical Records
Medication Tracking
New Resident Assessment
Resident Info Management
Scheduling
Staff Management
Work Order Management

Electronic Medical Records (EMR) Features

Appointment Management
Charting
Compliance Tracking
E-Prescribing
E/M Coding
Handwriting Recognition
HIPAA Compliant
Integrated Telehealth
Meaningful Use Certified
MIPS Certified
ONC-ATCB Certified
Patient Portal
Self Service Portal
Voice Recognition

Long Term Care Features

Claims Management
Clinical Care
EHR
Electronic Health Record
For Home Care Providers
For Nursing Homes
Geriatric Care
MDS Review
Patient Records
Staff Scheduling

Integrations

Axys
CHERRY
ChartPath
Clarity Security
CrandallMenus
DocuTrack
EasyShifts
Flax
Forcura
FrameworkLTC
K4Community
Lift AI
Qvera Interface Engine
RevMaxx AI
Service Center
ShiftNex AI
TigerConnect
Updox
Viibrant
eMenuCHOICE

Integrations

Axys
CHERRY
ChartPath
Clarity Security
CrandallMenus
DocuTrack
EasyShifts
Flax
Forcura
FrameworkLTC
K4Community
Lift AI
Qvera Interface Engine
RevMaxx AI
Service Center
ShiftNex AI
TigerConnect
Updox
Viibrant
eMenuCHOICE
Claim CareResolve and update features and information
Claim CareResolve and update features and information
Claim PointClickCare and update features and information
Claim PointClickCare and update features and information