CareLineLive vs. Spectrum TeleTrack Comparison


CareLineLive 4.7 out of 5 stars	Spectrum TeleTrack Spectrum Voice Technologies 1.0 out of 5 stars
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CareLineLive		Spectrum TeleTrack

CareLineLive: About CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies & domiciliary care providers across the UK & Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing & the Care Circle portal for friends & family. Subscription includes CQC & CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management & compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London & Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from Accel-KKR in June 2025.		Spectrum TeleTrack: About Spectrum TeleTrack is a Cloud Based Home Care Scheduling, Tracking, Billing, and Management System that allows you to focus on growing your business. Our Customer Service Team is the best in the business. We offer a combination of hands on field and technical experience that is truly unique. No Home Care Software has a higher customer satisfaction rate. For 20+ years TeleTrack end users have enjoyed the ability to virtualize their Agency’s business operations. The combination of User-Friendly Admin Screens, Caregiver Portals, Family Portals, Smartphone Apps, and Integrated Texting, provides staff the ability to manage the business from anywhere. The intuitive nature of Spectrum TeleTrack coupled with our Team of Experts will allow you to achieve immediate improvements. We will streamline your business in a fashion that will increase revenue, lower overhead costs, and maximize your Agency’s profitability.
CareLineLive: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Spectrum TeleTrack: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
CareLineLive: Audience Home care providers in need of a solution to digitize and improve efficiency and productivity, increase capacity and compliance		Spectrum TeleTrack: Audience Home care agencies searching for a complete Home Health Care platform
CareLineLive: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported		Spectrum TeleTrack: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
CareLineLive: API Offers API Supported		Spectrum TeleTrack: API Offers API Not Supported
CareLineLive: Screenshots and Videos View more images or videos		Spectrum TeleTrack: Screenshots and Videos View more images or videos
CareLineLive: Pricing £120 per month All-in-one pricing with a minimum monthly fee of £120 plus VAT. Prices are based on the total number of carers using the software. There is no fee for admin users. Includes the cost of MOA Benchmarking's audit tool to help maintain and improve your CQC/CIW rating. Additional MOA modules are discounted to £0.50 per carer per month. Free Version Supported Free Trial Not Supported		Spectrum TeleTrack: Pricing No information available. Free Version Not Supported Free Trial Not Supported
CareLineLive: Reviews/Ratings Overall 5.0 / 5 ease 4.6 / 5 features 4.6 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Spectrum TeleTrack: Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
CareLineLive: Pros from Real Users Pros The ease of the system, good reporting, uploading multiple documents visible to both Carers and families. Realtime alerts and notifications make it a very good system to use and ensure issues/concerns dealt with in a timely manner. CareLineLive are the best ECM provider we have ever used. Their staff and their level of customer service are excellent. CareLineLive is an excellent platform for managing care records, care plans, MAR charts and audits all in one place. It improves accountability, supports compliance, and gives managers clear real-time oversight of care delivery and staff performance. The service team - so friendly and helpful, even if you have to ask them a few times about the same thing as you're still unsure about something. Nothing ever seems too much trouble Easy to navigate and help is always available. Ease of access to both Customers and their significant others. As an admin for this product it covers everything we need in our business. It is a a complete end‑to‑end system for our home‑care services. If we ever require assistance their online support are rapid at getting back to you with a solution. CareLineLive is an excellent system for home care. The system is user friendly and we straightforward to get setup in the first instance. The customer support is excellent with self sever guidances, where you need one to one support their is an excellent system to get support usually within an hour or two. We love the GP connect facility as this saves us lots of phone calls and admin time contacting pharmacies and GP. CareLineLive has been a really helpful system for our service and has supported us in moving away from paper-based processes to a more structured and digital way of working. It has improved visibility of rotas, call monitoring, care notes, and compliance-related information, which is especially important in a regulated care environment. Having everything in one place has made auditing, oversight, and accountability much easier. The platform supports our day-to-day operations well, and the support team are responsive, helpful, and open to feedback, which we genuinely appreciate.		Spectrum TeleTrack: Pros & Cons from Real Users Pros Nothing, I don't have anything to say good about this product nor company, I would not recommend the service at all. Cons Poor very poor, by far the worse company to work with, I would not recommend this company unless you like Walmart and McDonald customer service. The owner of the company Fred shows very poor leadership skills and customer services, my company was billed incorrectly several times when I called to question the matter, I was told that no errors were found and after review they found errors where I was over billed. I called in regarding the billing matters several times. Another rep was equally as rude and unprofessional as Fred. Both had to call me back after review of my billing and tell me they were incorrect, and they indeed did find an issue. While discussing my issue both parties cut me off did not listen and continued to talk over me. Fred the owner even told me he was no longer going to allow me to have service and hung up on me. After researching the issue he called back and said he wanted to earn my service back and apology for the way the way he was on the phone with me, I listened to him and began to discuss my issue again and he then cut me off again and told me he wishes me the best of luck you can't make everyone happy has if me being displeased wasn't due to the disrespect, and rudeness along with several billing errors that was found. He told me how much of a credit I would be getting back and that he did also see where I called in. Fred told me that I emailed the company to stop a particular feature and I've never emailed the company, he kept telling me I did.
CareLineLive: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Spectrum TeleTrack: Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
CareLineLive: Company Information CareLineLive Founded: 2014 United Kingdom carelinelive.com		Spectrum TeleTrack: Company Information Spectrum Voice Technologies Founded: 1986 United States www.spectrumvoice.com
CareLineLive: Alternatives Aim		Spectrum TeleTrack: Alternatives MEDSYS2
CareLineLive: CareOS CareOS (Byte River Ltd)		Spectrum TeleTrack: CareTime
CareLineLive: Log my Care		Spectrum TeleTrack: Trella Health Marketscape Trella Health
CareLineLive: Unique IQ		Spectrum TeleTrack: CareLineLive 4.7 out of 5 stars
CareLineLive: Netsmart Homecare Netsmart Technologies View All		Spectrum TeleTrack: CareAcademy View All
CareLineLive: Categories Home Care Supported CareLineLive is an all-in-one home care management platform built for home care providers of all sizes who want to deliver safe, efficient and person-centred care. Designed to replace paper-based processes and fragmented systems, CareLineLive brings scheduling, care delivery and compliance into a single, easy-to-use platform. Care managers can plan rotas, manage visits, monitor care in real time and maintain accurate records with full visibility across their service. Carers use a simple mobile app to view schedules, check in and out of visits, record care notes and medication, and share updates instantly, reducing admin and improving continuity of care. With a strong focus on usability, reliability and customer support, CareLineLive helps agencies spend less time on paperwork and more time supporting the people they care for. Built initially for the UK market CareLineLive is also compliant with Australia's new Aged Care Act and Support at Home requirements. Home Health Care Supported CareLineLive is a modern home health care management platform designed to support care teams delivering high-quality care in people’s homes. It brings together visit scheduling, care delivery, clinical notes and compliance tracking in one secure system, helping providers reduce admin and improve oversight. Care managers can coordinate teams, monitor visits in real time and ensure accurate records are maintained across every client. Care workers use an intuitive mobile app to access schedules, record visit details, log medication and capture observations at the point of care, improving accuracy and communication while reducing paperwork. CareLineLive is built for reliability and ease of use, helping home health care organisations operate more efficiently while keeping patient safety and care quality at the centre. Built initially for the UK market CareLineLive is also compliant with Australia's new Aged Care Act and Support at Home requirements. with growing NDIS capacity.		Spectrum TeleTrack: Categories Home Care Supported Home Health Care Supported
CareLineLive: Home Care Features Billing & Invoicing Supported Care Plan Management Supported Caregiver Management Supported Client Management Supported Field Communication Supported Insurance Management Not Supported Payroll Management Supported Scheduling Supported Visit Verification Supported Home Health Care Features Billing & Invoicing Supported Charting Supported Electronic Signature Supported Employee Tracking Supported Medication Database Supported Patient Intake Supported Scheduling Supported Time / Task Reporting Supported		Spectrum TeleTrack: Home Care Features Billing & Invoicing Not Supported Care Plan Management Supported Caregiver Management Supported Client Management Supported Field Communication Not Supported Insurance Management Not Supported Payroll Management Not Supported Scheduling Not Supported Visit Verification Supported Home Health Care Features Billing & Invoicing Not Supported Charting Not Supported Electronic Signature Not Supported Employee Tracking Supported Medication Database Not Supported Patient Intake Not Supported Scheduling Not Supported Time / Task Reporting Supported
CareLineLive: Integrations Access Abacus Supported Access Mosaic Supported CM Supported GP Connect Supported Hastee Supported Sage 50 Supported Sage Payroll Supported Tempaid Supported Xero Supported View All 9 Integrations		Spectrum TeleTrack: Integrations Access Abacus Not Supported Access Mosaic Not Supported CM Not Supported GP Connect Not Supported Hastee Not Supported Sage 50 Not Supported Sage Payroll Not Supported Tempaid Not Supported Xero Not Supported
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