CareColl

CareColl

Intellial Solutions
Thread

Thread

Thread Magic
+
+

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About

Dress up your widget to match the color of your taste or match your website theme. Increase sales by turning just another visitor into a prospect. Proactive chat triggers invite your website visitors by sending an automated pre-defined message based on certain conditions. Load live chat widget only where you need by using our conditional widget loading feature. A powerful offline message feature allows the visitor to send you a message with a file attachment when you are not online for a chat. The visitor can help himself by sending a chat transcript to herself from the widget itself. Visitors’ page navigation path is shown right into the operator chat box in real-time. The complete path is also stored in a chat history for later reference. A fully functional email client for single email customer service operators.

About

Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that need a live chat solution for their website

Audience

Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Intellial Solutions
Founded: 2011
India
www.intellial.com

Company Information

Thread Magic
Founded: 2019
United States
www.getthread.com

Alternatives

Alternatives

HaloPSA

HaloPSA

Halo Service Solutions

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Autotask PSA
ConnectWise PSA
HaloPSA

Integrations

Autotask PSA
ConnectWise PSA
HaloPSA
Claim CareColl and update features and information
Claim CareColl and update features and information
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Claim Thread and update features and information