CareColl

CareColl

Intellial Solutions
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About

Dress up your widget to match the color of your taste or match your website theme. Increase sales by turning just another visitor into a prospect. Proactive chat triggers invite your website visitors by sending an automated pre-defined message based on certain conditions. Load live chat widget only where you need by using our conditional widget loading feature. A powerful offline message feature allows the visitor to send you a message with a file attachment when you are not online for a chat. The visitor can help himself by sending a chat transcript to herself from the widget itself. Visitors’ page navigation path is shown right into the operator chat box in real-time. The complete path is also stored in a chat history for later reference. A fully functional email client for single email customer service operators.

About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that need a live chat solution for their website

Audience

Businesses searching for a Customer Service solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
Free Version Supported
Free Trial Not Supported

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Intellial Solutions
Founded: 2011
India
www.intellial.com

Company Information

HelpShelf
United Kingdom
helpshelf.co

Alternatives

Alternatives

Shelf

Shelf

Shelf.io
ShelfSync

ShelfSync

HelloHorizon
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions
GhostChat

GhostChat

The Chat Widget LLC

Categories

Live Chat Supported

Categories

Customer Service Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Abhisi Help Desk Not Supported
Chaport Not Supported
Chatra Not Supported
Collect.chat Not Supported
Continually Not Supported
Crisp Not Supported
Dashly Not Supported
Drift Not Supported
Freshchat Not Supported
Gist Not Supported
Gorgias Not Supported
Help Scout Not Supported
HelpCrunch Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Kayako Not Supported
Wix Answers Not Supported
Zendesk Not Supported
Zoho Desk Not Supported

Integrations

Abhisi Help Desk Supported
Chaport Supported
Chatra Supported
Collect.chat Supported
Continually Supported
Crisp Supported
Dashly Supported
Drift Supported
Freshchat Supported
Gist Supported
Gorgias Supported
Help Scout Supported
HelpCrunch Supported
HubSpot Customer Platform Supported
Intercom Supported
Kayako Supported
Wix Answers Supported
Zendesk Supported
Zoho Desk Supported
Claim CareColl and update features and information
Claim CareColl and update features and information
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information