CallTrackingMetrics vs. Hyros Comparison


CallTrackingMetrics	Hyros	+	+
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About CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.		About HyrosAI print tracking is proven to increase AD ROI in over 2,500 businesses. Hyros verifiably tracks key metrics like leads, calls, sales and returning customers much better than ad platforms. This means better more profitable decisions when ad buying. The most accurate form of ad tracking online. Providing up to 50% more ad attribution than just ad platform tracking alone. The "feeding" of print tracking data to ad platform AIs such as Facebook and Google to improve ad targeting accuracy. Hyros has created the Profitwell/Baremetrics of ad reporting. Drag and drop, then customize your dream ad reporting dashboard showing any stats & comparisons you can imagine. Then use this dashboard to instantly get access to your crucial stats and deliver reports to your clients in 1 click. See the deep metrics that impact your advertising bottom line alongside with your ad data. Metrics like leads, funnel metrics, calls, call closes, upscale/downscale interaction, and refunds.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.		Audience Businesses searching for an AI solution to track ads, monitor customers, and increase sales
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Not Supported Free Trial Supported		Pricing $99 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.		Pros & Cons from Real Users Pros Nothing about this product helped me scale or increase my ad ROI. They were never able to get accurate tracking. Cons Setup nightmare – spent 6 months and 5+ setup calls, still no working tracking Dropped $7,000 upfront for the year – they flat-out denied my refund Pixel never connected – data so inaccurate I couldn’t send anything back to my ad platforms “Scale or don’t pay” guarantee broken – zero accountability Pricey with zero ROI Complete scam. Avoid at all costs. You’ll get better, reliable tracking by rolling your own conversion API setup.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information CallTrackingMetrics Founded: 2012 United States www.calltrackingmetrics.com		Company Information Hyros United States hyros.com
Alternatives Phonexa		Alternatives Triple Whale
CloudTalk		Flyweel
CallFinder		Geysera
Call Center Studio		Attributy
Call Journey View All		AIMEY View All
Categories Call Center Supported Call Monitoring Supported Call Recording Supported Call Tracking Supported Contact Center Quality Assurance Supported Conversation Intelligence Supported IVR Supported Marketing Attribution Supported Performance Marketing Supported Softphone Supported Speech Analytics Supported		Categories Ad Optimization Supported AI Advertising Supported Marketing Attribution Supported
Marketing Attribution Features Attribution Modeling Not Supported Audience Segmentation Not Supported Conversion Tracking Supported Cross-Channel Attribution Supported Customer Journey Mapping Not Supported Multi-Touch Attribution Supported Predictive Analytics Not Supported ROI Tracking Supported Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Not Supported Event Triggered Recording Supported File Transfer Not Supported Instant Retrieval Not Supported On-Demand Recording Not Supported Recording Bookmarking Not Supported Scheduled Recording Not Supported Screen Activity Recording Not Supported Video Call Recording Not Supported Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Conversation Intelligence Features Account Health Alerts Not Supported AI Insights Supported Call Analytics Supported Call Recording Supported Call Recording Cloud Storage Supported Call Snippets Supported Call Transcription Supported Call/Meeting Sharing Not Supported Sales Coaching Supported Topic Tags Not Supported Topic-Based Analytics Not Supported Video Conferencing Analytics Not Supported Win/Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Softphone Features Audio / Video Conferencing Supported Call Logging Supported Call Recording Supported Call Transfer Supported Caller Identification Supported Chat / Messaging Supported Contact Management Supported Fax Management Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Not Supported Call Recording Supported Customer Experience Management Not Supported Data Security Not Supported Natural Language Processing Supported Predictive Analytics Not Supported Self-Service Search Not Supported Sentiment Analysis Supported Surveys & Feedback Not Supported
Integrations Axis LMS Supported Facebook Supported Google Ads Supported HubSpot CRM Supported HubSpot Customer Platform Supported Nekton.ai Supported Snapchat Supported Stripe Supported Adobe Marketo Measure Supported BigCommerce Not Supported ClickBank Not Supported Groupboss Not Supported Lightning Step Supported Liine Supported Mailchimp Supported Pipedrive Not Supported Stackreaction Supported Wix Supported WooCommerce Not Supported Zapier Supported Show More Integrations View All 48 Integrations		Integrations Axis LMS Supported Facebook Supported Google Ads Supported HubSpot CRM Supported HubSpot Customer Platform Supported Nekton.ai Supported Snapchat Supported Stripe Supported Adobe Marketo Measure Not Supported BigCommerce Supported ClickBank Supported Groupboss Supported Lightning Step Not Supported Liine Not Supported Mailchimp Not Supported Pipedrive Supported Stackreaction Not Supported Wix Not Supported WooCommerce Supported Zapier Not Supported Show More Integrations View All 19 Integrations
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