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About

CallHub is a digital organizing platform empowering political campaigns, nonprofits, advocacy groups, unions, and businesses with scalable outreach via calling, texting, email, and automation. The platform offers Predictive Dialer for high-volume campaigns, Power Dialer for personalized calls, and Auto Dialer. AI-powered Smart Insights categorize call sentiments. Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance maximize answer rates. Text capabilities include Peer-to-Peer Texting, Text Broadcasts, and Text-to-Join with SMS/MMS support, URL tracking, and automated responses. Workflows automation enables multi-channel campaigns. The mobile app allows volunteers join campaigns from smartphones. CRM integrations with NationBuilder, NGP VAN, Salesforce, and Blackbaud ensure seamless sync. CallHub is SOC 2, ISO 27001, GDPR, and TCPA compliant. Trusted by 200,000+ campaigns, it has facilitated 1 billion calls and 750 million texts.

About

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Political campaigns, nonprofits, advocacy groups, unions, educational institutions, churches, and businesses needing scalable outreach for voter engagement, fundraising, mobilization.

Audience

Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0
You only pay for the cost of the calls and text messages.

USA rates:
Outgoing calls: $0.045/dial
Incoming calls: $0.026/min
Voice Broadcast: $0.046/min
Outgoing SMS: $0.019/sms segment
Incoming SMS: Free
Outgoing MMS: $0.048/mms message
Free Version Not Supported
Free Trial Supported

Pricing

$79 per month
All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.3 / 5
features 4.5 / 5
design 4.3 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.4 / 5
support 4.8 / 5

Pros from Real Users

Pros

  • This web based tool is a great way to recruit volunteers for our organization. It is easy to use and intuitive.
  • I thing that call hub is easy to use, I am able to maneuver the website easily, and the prices are great.
  • GDPR compliant and number of calling agents decoupled from fee (you can add unlimited agents, which is essential for working with groups of volunteers as opposed to a payed (sales) team.
  • This platform has been user friendly and intuitive. The help info is useful when needed as well. So far, so good.
  • After physically dialing on outbound campaigns for years, this affordable platform transformed the way we did campaigns at our organization. It made year-end thankathon campaigns less painful for our staff (reducing the time required dramatically and letting us call more donors as a result), it brought needed organization to our weekly call campaigns to new donors, and you couldn't ask for a more supportive Customer Success team. Setting up campaigns is easy; we were set up and calling in our first week.
  • The best thing about CallHub is that they don't require you to buy any licenses. This allows you to add many callers (especially when you have mostly part time and casual callers) to the campaign quickly without having to commit to any licenses and scale back down once the campaign is complete. It also includes a lot of features that many other apps charge a premium for.
  • Combined with Ecanvesser, CallHub can act as a very good CRM. It is especially useful for local campaigns where the budgets are small but data is everything.
  • I love the way is it so easy to set up phone campaigns and being able to reschedule calls. I also like how easy it is to set up robot phone calls to help get important information out fast.
  • I like the professional aspect of this software, the workflow and the ability to manage agents and set specific time frames lets you have control over your campaign like no other software does.
  • This was the quickest, easiest platform I have ever used. From the time I logged in for the first time, it took just minutes to be set up and ready to send. Highly recommend!

Pros from Real Users

Pros

  • This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important.
  • The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria.
  • Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done.
  • It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement.
  • CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

CallHub
Founded: 2013
United States
callhub.io

Company Information

CallTrackingMetrics
Founded: 2012
United States
www.calltrackingmetrics.com

Alternatives

Alternatives

uContact

uContact

net2phone
MyOperator

MyOperator

VoiceTree Technologies

Categories

Bulk SMS Supported

Reach 10,000 contacts in minutes with our Mass Texting Service! Send bulk SMS and MMS to all your contacts with CallHub’s automated mass texting service. Share updates, invites, fundraising appeals, and more instantly. Set up in less just 5 minutes!

Call Center Supported

A Call Center Platform that makes ten times more calls at a fraction of the costs! Put an end to wasting time on manual work, busy tones, and voicemails. Make calls more efficient, scalable, and reliable with CallHub. Our call center software makes it easy for you.

Call Recording Supported
Political Campaign Supported

Powerful All-in-One Platform for Political Campaigns. CallHub offers the most comprehensive digital organizing platform for fundraising, voter registration, canvassing, distributed organizing, and get out the vote operations. Mobilize volunteers and voters with powerful calling, texting, and email campaigns, all on one platform with automation and integrations baked in.

Predictive Dialer Supported

Make 3X more calls per hour with predictive dialing. Agents will spend maximum time talking to contacts. 1. Connect agents only to answered calls. Skip busy, bad, and unanswered calls. 2. Automatically adjusts dialing speed to reduce call drop rate. 3. Drop a voicemail for answering machines. 4. Dynamic branching scripts to guide conversations better. 5. Available for agents on Mobile App and Web App.

SMS Marketing Supported
Telephony Supported
Voice Broadcasting Supported

Send voice blasts to thousands effortlessly. Craft high-impact contact lists and nurture support with engaging voice campaigns!

Categories

Call Center Supported
Call Monitoring Supported
Call Recording Supported
Call Tracking Supported
IVR Supported
Softphone Supported
Speech Analytics Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Not Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Political Campaign Features

Campaign Analysis Supported
Conservative Not Supported
Contact Management Not Supported
Contribution Tracking Not Supported
Demographic Data Supported
Donor Targeting Supported
Email Marketing Supported
Event Calendar Not Supported
Fundraising Management Not Supported
Mapping Not Supported
Non-Partisan Not Supported
Online Payment Processing Not Supported
Progressive Supported
Staff Management Not Supported
Volunteer Management Not Supported
Voter Database Not Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Not Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Not Supported
Lead Management Not Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Not Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Not Supported
Event Triggered Recording Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Not Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Call Tracking Features

Call Log Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Supported

Conversation Intelligence Features

Account Health Alerts Not Supported
AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Recording Cloud Storage Supported
Call Snippets Supported
Call Transcription Supported
Call/Meeting Sharing Not Supported
Sales Coaching Supported
Topic Tags Not Supported
Topic-Based Analytics Not Supported
Video Conferencing Analytics Not Supported
Win/Loss Analysis Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Marketing Attribution Features

Attribution Modeling Not Supported
Audience Segmentation Not Supported
Conversion Tracking Supported
Cross-Channel Attribution Supported
Customer Journey Mapping Not Supported
Multi-Touch Attribution Supported
Predictive Analytics Not Supported
ROI Tracking Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Supported

Speech Analytics Features

Automatic Transcription Supported
Call Center Management Not Supported
Call Recording Supported
Customer Experience Management Not Supported
Data Security Not Supported
Natural Language Processing Supported
Predictive Analytics Not Supported
Self-Service Search Not Supported
Sentiment Analysis Supported
Surveys & Feedback Not Supported

Integrations

Salesforce Supported
Zapier Supported
Acquisio Not Supported
Adobe Marketo Measure Not Supported
CiviCRM Supported
DenGro Not Supported
Drift Not Supported
Facebook Not Supported
Gong Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
MeisterTask Not Supported
OSDial Supported
SendGrid Not Supported
Shopify Not Supported
Stripe Not Supported
Sunwave Not Supported
VWO Testing Not Supported
WordPress Not Supported

Integrations

Salesforce Supported
Zapier Supported
Acquisio Supported
Adobe Marketo Measure Supported
CiviCRM Not Supported
DenGro Supported
Drift Supported
Facebook Supported
Gong Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
MeisterTask Supported
OSDial Not Supported
SendGrid Supported
Shopify Supported
Stripe Supported
Sunwave Supported
VWO Testing Supported
WordPress Supported