CallBricks vs. CallTrackingMetrics Comparison


CallBricks	CallTrackingMetrics	+	+
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About CallBricks is an AI sales call intelligence platform built for B2B founders, agency owners, and sales managers running teams of 1–5 reps. Connect Zoom, HubSpot, or GoHighLevel with one click (or upload audio/video directly), and CallBricks automatically transcribes every call with speaker labels, categorizes objections across six types, extracts ICP signals, flags stalled deals and missing decision-makers, and pushes structured summaries back into your CRM. Unlike AI notetakers like Fathom or Fireflies that stop at per-call notes, CallBricks aggregates patterns across your entire call library. Unlike Gong ($50K+/year, 50+ rep minimum), CallBricks is self-serve at $29/month per user, live in under 60 seconds.		About CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience B2B SaaS founders (founder-led sales), agency owners and sales teams, sales managers coaching small teams, sales coaches, recruiters, fractional sales operators, and anyone selling via 30-minute video calls on Zoom, Google Meet, or Microsoft Teams.		Audience Mid-market B2B and B2C brands, plus agencies, consultancies, and performance marketers (lead resellers) serving industries relying on critical communication channels such as addiction treatment, law, healthcare, home services, multi-location franchises and enterprise-level call centers.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $29/month Free Version Free Trial		Pricing $79 per month All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses. Discounts up to 20% off for annual agreements. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros - Easy couching by referencing exact clips - Flags voicemails and silent segments - Clearly helps spot stalled deals within 24 hours - Great overviews! I like how everything is in one place and summarized at different levels of abstraction. Unlike standard notetakers, CallBricks identifies actual patterns across my ENTIRE library. Especially there's the Objections toggle which gives you all the objections of prospects from all your calls. That's what helped us in prepping for all the objections beforehand. Cons I spotted a bug during onboarding and reported it. It was swiftly fixed though. Currently integrates with Hubspot, Zoom, GHL. Would want one with salesforce.		Pros from Real Users Pros This has helped with training and retention of patients. Texting is amazing, reports are amazing and super important. The ability to record and monitor an employee's calls efficiently, and the ability to make calls with little-to-no technical issues. In addition, there are a multitude of features that allow you to run reports and pull calls on a specific criteria. Great integration with Google and other platforms. The chat widget is also great for our websites! Our team members wouldn't need to log in to different platforms to get the work done. It's such a benefit to our company to use call tracking metrics to track our client's calls because it helps us determine what marketing services are producing results and what needs improvement. CallTrackingMetrics provides power to our call centre. Automates the call flow. Our service, marketing and sales team use this software to manage their communications. Easily integrates with Salesforce, Google Ads, Zendesk, Facebook and many more. Marketing tool kit is awesome.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information CallBricks Founded: 2026 United States callbricks.com		Company Information CallTrackingMetrics Founded: 2012 United States www.calltrackingmetrics.com
Alternatives Nimitai REN AI Technologies Private Limited		Alternatives Phonexa
Fireflies.ai Fireflies		CloudTalk
Fathom Fathom.ai		CallFinder
Airspeed		Call Center Studio
Retellio View All		Prodigal Prodigal Technologies View All
Categories Conversation Intelligence		Categories Call Center Call Monitoring Call Recording Call Tracking Contact Center Quality Assurance Conversation Intelligence IVR Marketing Attribution Performance Marketing Softphone Speech Analytics
		Conversation Intelligence Features Account Health Alerts AI Insights Call Analytics Call Recording Call Recording Cloud Storage Call Snippets Call Transcription Call/Meeting Sharing Sales Coaching Topic Tags Topic-Based Analytics Video Conferencing Analytics Win/Loss Analysis Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Marketing Attribution Features Attribution Modeling Audience Segmentation Conversion Tracking Cross-Channel Attribution Customer Journey Mapping Multi-Touch Attribution Predictive Analytics ROI Tracking Softphone Features Audio / Video Conferencing Call Logging Call Recording Call Transfer Caller Identification Chat / Messaging Contact Management Fax Management Speech Analytics Features Automatic Transcription Call Center Management Call Recording Customer Experience Management Data Security Natural Language Processing Predictive Analytics Self-Service Search Sentiment Analysis Surveys & Feedback
Integrations HubSpot CRM Adobe Marketo Engage CA Flowdock Easyflow Facebook Gong Google Ads Google Analytics HubSpot Customer Platform Marin Software MeisterTask Mixpanel Nekton.ai Rank Ranger Shopify Slack Snapchat Sunwave Zapier Zoom Show More Integrations View All 3 Integrations		Integrations HubSpot CRM Adobe Marketo Engage CA Flowdock Easyflow Facebook Gong Google Ads Google Analytics HubSpot Customer Platform Marin Software MeisterTask Mixpanel Nekton.ai Rank Ranger Shopify Slack Snapchat Sunwave Zapier Zoom Show More Integrations View All 48 Integrations
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