CSS IMPACT vs. Curious Thing Comparison


CSS IMPACT CSS, Inc	Curious Thing	+	+
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Across the $2B+ in receivables Monk manages, 92% of enterprise invoices have to be submitted through a corporate AP portal rather than paid from an emailed invoice. Monk submits into more than 600 of them, including Coupa, Ariba and SAP Business Network, and uploads 87% autonomously. Julia, the Monk agent for Intelligent Collections, reads customer replies and responds to what was written rather than advancing a fixed dunning sequence. 90% of invoices resolve without escalation. Email sends from your own mailbox via Gmail or Microsoft 365, so there is no new sending domain. Payments match to open invoices at 80%, rising to 95% with rules your team configures. Connects to QuickBooks, NetSuite and Dynamics 365 Business Central. Live in one to three days. SOC 2 Type II. 7 Ratings Visit Website D&B Finance Analytics AI-driven credit-to-cash solutions powered by Dun & Bradstreet’s industry-leading global data and analytics. 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About CSS IMPACT is a leading provider of Next-Gen Financial Ecosystems & Omnichannel Engagement cloud platforms. Featuring HD 2.0 \| Ai - an Agent-less “Ai” (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This “Digital & Voice First Ai" servicing technology can answer common questions, accept payments, & negotiate accounts with a frictionless positive experience without changing the consumer's behavior by using new IoT channels of communications, such as Google Assistant, Google Ai Voice (phone), Text, Chat, Email, Online smart portals, as well as traditional call center technologies - Dialers, Click-to-dial, IVR & Telephones.	About Curious Thing is a voice AI assistant designed to enhance business communications by proactively engaging with customers over the phone. It intelligently initiates and receives calls, detects and leaves voicemails, and sends dynamic SMS, emails, and instant messages. The AI assistant can also handle appointment bookings, modifications, or cancellations, integrating seamlessly with existing systems to optimize scheduling efficiency. By asking open-ended questions, it gathers valuable information and delivers insights, empowering businesses to make data-driven decisions. Curious Thing's capabilities enable organizations to boost service capacity and improve customer engagement. It offers unlimited call summaries, providing concise overviews of interactions via text or email. Designed for businesses of all sizes, Curious Thing's voice AI assistant helps answer business calls, schedule meetings, and respond to frequently asked questions.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies of all sizes	Audience Customer support teams looking for a tool to enhance their service capacity and efficiency through AI-driven voice interactions
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing Free Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.0 / 5 ease 3.0 / 5 features 3.0 / 5 design 3.0 / 5 support 1.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros If you have too much money and time, you can give it to them. The AI was flawless. It is extremely intelligent, and answers customer questions perfectly. Customer service had been wonderful until they merged with the other company, Trivoni Software. Cons They made $24 off me and wasted 2 hours of my life. Could not set it up with my phone, never got to use it. Also, they misrepresented what the product would do. I could only have 2 of their offerings even though I received an email saying this: With your current Lucy Professional plan, you will have access to all of this: -An AI agent available 24/7 to answer all your missed calls -Unlimited call summaries sent to you by text and/or email -Removal of Curious Thing branding -Custom message taking to help you qualify leads and capture detailed inquiries on the phone -Answer up to 3 FAQs such as opening hours, business location and product offering -Share important links with callers via text such as booking pages, pricing details, website or email address Don't put your payment info in, they will not refund you. They made $24 off me and wasted 2 hours of my life. I had two free lines with this company and one business line. I changed my business line to a free line last month. I had a notary client come into my office and ask what was wrong with my phone line! I called my business line and a recording stated that “all lines were busy right now!” I cannot imagine how many potential clients I lost because they believed my business was no longer viable or reliable because of my business line being out of operation. I went to my dashboard for my business line and it said my line was “CANCELLED!” I never cancelled my line, obviously, because it’s my business line. It offered to reactivate my line. I clicked on the link and it said the “Free” option was temporarily not available! My only option affordable to me was the “”Professional” service which had changed from $19.00 to $24.00 a month! I paid the $24.00 immediately, as I could not have potential clients unable to reach out to that line for information. Once paid, my $24.00 professional line was miraculously returned to operational. I don’t appreciate the fact that they held my business hostage, requiring me to upgrade from the free service to a $24.00 service, because “free” is no longer an immediate option. They reached out finally today…a month after my inquiry, to tell me that they are discontinuing the “Free Plan,” completely. Yet, their website still shows the “Free Plan,” as “temporarily unavailable.” They used to be a wonderful company with almost always a 24 hour turn around time when contacted by e-mail. Then, they “merged” with another company called, “Trivoni Software.” To be honest, when they announced the merger, I thought, “Oh boy, there goes the free service, and watch the other rates increase!” Little did I know then, that it was exactly what happened. I reached out to their support email, and what used to take, at the very most, 24 hours for a response, took a month to hear back from them, only to say their “Free Plan” was discontinued. I asked why it still says, “temporarily unavailable,” on their website. I received no reply.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information CSS, Inc Founded: 2004 United States www.cssimpact.com	Company Information Curious Thing Founded: 2018 Australia curiousthing.io
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Categories Accounts Payable Supported Accounts Receivable Supported AI Lending Supported AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Artificial Intelligence Supported Collections Management Supported Conversational AI Supported Corporate Tax Supported Debt Collection Supported Finance Supported Government Supported Loan Servicing Supported Sales Tax Supported Tax Practice Management Supported	Categories AI Phone Answering Agents Supported AI Receptionists Supported AI Voice Agents Supported Answering Services Supported
Show More Features Accounts Payable Features Approval Process Control Supported Bank Reconciliation Supported Cash Management Supported Check Writing Supported Duplicate Payment Alert Supported Fraud Detection Supported General Ledger Entry Supported Vendor Management Supported Accounts Receivable Features ACH Payment Processing Supported Billing & Invoicing Supported Check Processing Supported Collections Management Supported Online Payment Processing Supported Overpayment Processing Supported Partial Payments Supported Receivables Ledger Supported Recurring Billing Supported Artificial Intelligence Features Chatbot Supported For eCommerce Supported For Healthcare Supported For Sales Supported Image Recognition Supported Machine Learning Supported Multi-Language Not Supported Natural Language Processing Supported Predictive Analytics Supported Process/Workflow Automation Supported Rules-Based Automation Supported Virtual Personal Assistant (VPA) Supported Conversational AI Features Code-free Development Supported Contextual Guidance Supported For Developers Supported Intent Recognition Supported Multi-Languages Not Supported Omni-Channel Supported On-Screen Chats Supported Pre-configured Bot Supported Reusable Components Supported Sentiment Analysis Not Supported Speech Recognition Supported Speech Synthesis Not Supported Virtual Assistant Supported Corporate Tax Features Compliance Management Supported Data Import / Export Supported Data Verification Supported Electronic Filing Supported Exception Notification Supported For Nonprofits Supported For Partnerships Supported K-1 Reporting Supported Payroll & Employer Forms Supported Status Tracking Supported Tax Planning Not Supported Debt Collection Features Agency Management Supported Auto Dialer Supported Automated Notices Supported Callback Scheduling Supported Client Management Supported Commission Management Supported Compliance Management Supported Contact Management Supported Credit Bureau Reporting Supported In-House Collections Supported Payment Plans Supported Transaction Management Supported Sales Tax Features Address Validation Supported Audit Trail Supported Consumer Use Tax Supported Exemption Management Supported Tax Calculator Supported Tax Filing Supported Taxability Verification Supported Transaction Tracking Supported Value Added Tax (VAT) Supported Tax Practice Management Features Approval Process Control Supported Billing & Invoicing Supported Client Management Supported Client Portal Supported Document Management Supported Due Date Tracking Supported Scenario Planning Supported Tax Filing Supported Tax Forms Supported Workflow Management Supported
Integrations BillingTree Supported ChatGPT Not Supported DELECO Supported Nuvei Supported Payscout Supported View All 4 Integrations	Integrations BillingTree Not Supported ChatGPT Supported DELECO Not Supported Nuvei Not Supported Payscout Not Supported View All 1 Integration
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