CSS IMPACT

CSS IMPACT

CSS, Inc
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About

CSS IMPACT is a leading provider of Next-Gen Financial Ecosystems & Omnichannel Engagement cloud platforms. Featuring HD 2.0 | Ai - an Agent-less “Ai” (Artificial Intelligence) Digital Consumer or Debtor Engagement bot for credit, billing, collections & revenue cycle management. This “Digital & Voice First Ai" servicing technology can answer common questions, accept payments, & negotiate accounts with a frictionless positive experience without changing the consumer's behavior by using new IoT channels of communications, such as Google Assistant, Google Ai Voice (phone), Text, Chat, Email, Online smart portals, as well as traditional call center technologies - Dialers, Click-to-dial, IVR & Telephones.

About

​Curious Thing is a voice AI assistant designed to enhance business communications by proactively engaging with customers over the phone. It intelligently initiates and receives calls, detects and leaves voicemails, and sends dynamic SMS, emails, and instant messages. The AI assistant can also handle appointment bookings, modifications, or cancellations, integrating seamlessly with existing systems to optimize scheduling efficiency. By asking open-ended questions, it gathers valuable information and delivers insights, empowering businesses to make data-driven decisions. Curious Thing's capabilities enable organizations to boost service capacity and improve customer engagement. It offers unlimited call summaries, providing concise overviews of interactions via text or email. Designed for businesses of all sizes, Curious Thing's voice AI assistant helps answer business calls, schedule meetings, and respond to frequently asked questions. ​

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes

Audience

Customer support teams looking for a tool to enhance their service capacity and efficiency through AI-driven voice interactions

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Free
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 3.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • If you have too much money and time, you can give it to them.
  • The AI was flawless. It is extremely intelligent, and answers customer questions perfectly. Customer service had been wonderful until they merged with the other company, Trivoni Software.

Cons

  • They made $24 off me and wasted 2 hours of my life. Could not set it up with my phone, never got to use it. Also, they misrepresented what the product would do. I could only have 2 of their offerings even though I received an email saying this: With your current Lucy Professional plan, you will have access to all of this: -An AI agent available 24/7 to answer all your missed calls -Unlimited call summaries sent to you by text and/or email -Removal of Curious Thing branding -Custom message taking to help you qualify leads and capture detailed inquiries on the phone -Answer up to 3 FAQs such as opening hours, business location and product offering -Share important links with callers via text such as booking pages, pricing details, website or email address Don't put your payment info in, they will not refund you. They made $24 off me and wasted 2 hours of my life.
  • I had two free lines with this company and one business line. I changed my business line to a free line last month. I had a notary client come into my office and ask what was wrong with my phone line! I called my business line and a recording stated that “all lines were busy right now!” I cannot imagine how many potential clients I lost because they believed my business was no longer viable or reliable because of my business line being out of operation. I went to my dashboard for my business line and it said my line was “CANCELLED!” I never cancelled my line, obviously, because it’s my business line. It offered to reactivate my line. I clicked on the link and it said the “Free” option was temporarily not available! My only option affordable to me was the “”Professional” service which had changed from $19.00 to $24.00 a month! I paid the $24.00 immediately, as I could not have potential clients unable to reach out to that line for information. Once paid, my $24.00 professional line was miraculously returned to operational. I don’t appreciate the fact that they held my business hostage, requiring me to upgrade from the free service to a $24.00 service, because “free” is no longer an immediate option. They reached out finally today…a month after my inquiry, to tell me that they are discontinuing the “Free Plan,” completely. Yet, their website still shows the “Free Plan,” as “temporarily unavailable.” They used to be a wonderful company with almost always a 24 hour turn around time when contacted by e-mail. Then, they “merged” with another company called, “Trivoni Software.” To be honest, when they announced the merger, I thought, “Oh boy, there goes the free service, and watch the other rates increase!” Little did I know then, that it was exactly what happened. I reached out to their support email, and what used to take, at the very most, 24 hours for a response, took a month to hear back from them, only to say their “Free Plan” was discontinued. I asked why it still says, “temporarily unavailable,” on their website. I received no reply.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

CSS, Inc
Founded: 2004
United States
www.cssimpact.com

Company Information

Curious Thing
Founded: 2018
Australia
curiousthing.io

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Categories

Categories

Accounts Payable Features

Approval Process Control
Bank Reconciliation
Cash Management
Check Writing
Duplicate Payment Alert
Fraud Detection
General Ledger Entry
Vendor Management

Accounts Receivable Features

ACH Payment Processing
Billing & Invoicing
Check Processing
Collections Management
Online Payment Processing
Overpayment Processing
Partial Payments
Receivables Ledger
Recurring Billing

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Corporate Tax Features

Compliance Management
Data Import / Export
Data Verification
Electronic Filing
Exception Notification
For Nonprofits
For Partnerships
K-1 Reporting
Payroll & Employer Forms
Status Tracking
Tax Planning

Debt Collection Features

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Sales Tax Features

Address Validation
Audit Trail
Consumer Use Tax
Exemption Management
Tax Calculator
Tax Filing
Taxability Verification
Transaction Tracking
Value Added Tax (VAT)

Tax Practice Management Features

Approval Process Control
Billing & Invoicing
Client Management
Client Portal
Document Management
Due Date Tracking
Scenario Planning
Tax Filing
Tax Forms
Workflow Management

Integrations

BillingTree
ChatGPT
DELECO
Nuvei
Payscout

Integrations

BillingTree
ChatGPT
DELECO
Nuvei
Payscout
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