Related Products
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About
Your customers will love their experience across our technology and our people helping them manage everything insurance for the benefit of your agency. A plug-in to your agency operations bringing people and technology all in one place. Digitalizing customer journeys that seamlessly integrate service people and advisors to make insurance easy for you and your customers. Get a real-time customer self-service app for insurance policies that are supported by service agents wherever your customer needs help. Renewals and buying new covers are made easy through a combination of AI and sales support placing the best cover for the customer. Realize real-time management and monitoring of your agency. Includes business intelligence and approval request management. Deliver world-class customer and agency-facing platforms that make selling and servicing the insurance needs of your customers easier and more profitable.
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About
General Magic is an AI messaging platform purpose-built for the insurance industry, enabling companies to automate customer workflows directly through SMS and messaging channels. It deploys customer-facing AI agents that can handle quoting, renewals, policy changes, and claims updates in real time, allowing insurers to complete operational tasks within simple text conversations instead of calls or portals. It integrates directly with policy, quote, claims, and CRM systems through APIs so conversations are grounded in live insurance data and automatically update records as workflows progress. It monitors every customer interaction and scores users on intent, frustration, and churn risk, giving teams visibility into where intervention is needed. Its core product, Cell, is designed to translate customer messages into actions across core insurance systems, asking for missing information and following up automatically.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Insurance agencies and companies looking for a solution to manage all their processes and improve customer experience
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Audience
Insurance carriers, brokers, and agencies that want AI agents to automate customer service and policy workflows through SMS
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCOVU
United States
covu.com
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Company InformationGeneral Magic
United States
generalmagic.inc/
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Categories |
Categories |
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Integrations
Guidewire
HubSpot CRM
Salesforce
Zoho CRM
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