OptiOp

OptiOp

At the touch of a button
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About

Our experience has grown in several countries in the world and over the years of continuous work and effort. We provide real value in the services we provide to achieve practical benefits for your business. In addition to the benefits of coordinating the activities of compliance with Risk and Internal Audit which leads to maximizing the effectiveness of a compliance function, the compliance solution has many features to facilitate identifying and assessing regulatory risks, evaluating their mitigating controls, and developing comprehensive compliance monitoring programs. The solution allows for linking risks and controls to numerous regulations and continuously monitoring the status of compliance with these regulations. A dashboard screen is available for that purpose, highlighting the level of compliance by all the relevant business units to each regulation.

About

The first step is measurement. We find that clients regularly monitor the customer service delivered by their people by listening to calls or reviewing chats or Twitter and Facebook posts. The results are often saved in spreadsheets and after a few weeks this becomes so burdensome to reliably and effectively mine for information that the quality program fails. OptiOp allows you to easily create and maintain your evaluation forms; perform evaluations quickly and simply across any number of skills or media channels; meet with employees and give feedback and record and track action items; measure the turnaround time for giving feedback and close the loop with employees signing off on receiving feedback. Use the chatbot to request a demo. The benefits don't stop there - for maximum effect, measurement and feedback must be applied consistently so OptiOp allows you to perform calibration sessions efficiently, bringing your evaluation or quality assurance team together.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses wanting an advanced Operational Risk Management solution

Audience

Companies and enterprises looking for a solution to perform calibration sessions and improve quality assurance

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

CAREweb
care-web.co.uk

Company Information

At the touch of a button
Founded: 2013
United Kingdom
www.optiop.com

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Categories

GRC Supported

Categories

Integrations

Facebook Not Supported
X (Twitter) Not Supported

Integrations

Facebook Supported
X (Twitter) Supported
Claim CAREweb and update features and information
Claim CAREweb and update features and information
Claim OptiOp and update features and information
Claim OptiOp and update features and information