OptiOpAt the touch of a button
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Related Products
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About
Our experience has grown in several countries in the world and over the years of continuous work and effort. We provide real value in the services we provide to achieve practical benefits for your business. In addition to the benefits of coordinating the activities of compliance with Risk and Internal Audit which leads to maximizing the effectiveness of a compliance function, the compliance solution has many features to facilitate identifying and assessing regulatory risks, evaluating their mitigating controls, and developing comprehensive compliance monitoring programs. The solution allows for linking risks and controls to numerous regulations and continuously monitoring the status of compliance with these regulations. A dashboard screen is available for that purpose, highlighting the level of compliance by all the relevant business units to each regulation.
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About
The first step is measurement. We find that clients regularly monitor the customer service delivered by their people by listening to calls or reviewing chats or Twitter and Facebook posts. The results are often saved in spreadsheets and after a few weeks this becomes so burdensome to reliably and effectively mine for information that the quality program fails. OptiOp allows you to easily create and maintain your evaluation forms; perform evaluations quickly and simply across any number of skills or media channels; meet with employees and give feedback and record and track action items; measure the turnaround time for giving feedback and close the loop with employees signing off on receiving feedback. Use the chatbot to request a demo. The benefits don't stop there - for maximum effect, measurement and feedback must be applied consistently so OptiOp allows you to perform calibration sessions efficiently, bringing your evaluation or quality assurance team together.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses wanting an advanced Operational Risk Management solution
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Audience
Companies and enterprises looking for a solution to perform calibration sessions and improve quality assurance
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCAREweb
care-web.co.uk
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Company InformationAt the touch of a button
Founded: 2013
United Kingdom
www.optiop.com
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Categories |
Categories |
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Integrations
Facebook
X (Twitter)
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