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About

BusinessOptix is a leading business process management and transformation suite that provides total operational visibility of how business processes, people and technology interact. This allows clients to create a digital copy of their enterprise with holistic models linking strategy to key processes. Clients around the world use our process discovery, modeling and simulation tools to identify improvement opportunities and navigate change confidently. Serving a diverse customer base across sectors including finance, healthcare and manufacturing, BusinessOptix collaborates with a world-class network of technology providers, Business Process Outsourcers (BPOs) and consulting firms. This partnership approach empowers clients to become highly competitive and resilient in today's complex business landscape.

About

Call Optix is an AI-powered sales intelligence & voice analytics platform that transforms customer conversations into revenue insights. It automatically transcribes & analyzes every call with sentiment analysis, and dynamic tagging to reveal trends and surface upsell opportunities. The AI extracts custom fields specific to your business—check-in dates, policy numbers, vehicle preference etc. Agent performance scorecards measure call quality and efficiency, giving managers clear visibility into strengths & development areas for targeted coaching. The Business Intelligence Dashboard serves as your real-time command center for calls, talk time, and revenue metrics, while the visual Sales Board & Pipeline Funnel track deals through customizable stages with win/loss rates & conversion data. From lead capture to deal management with full activity history, Call Optix unifies conversation intelligence and CRM in 1 platform, with AI agents that handle bookings, qualify leads, and follow-ups.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a powerful Business Intelligence solution

Audience

Sales Managers & Directors, Call Center Managers, VP of Sales, Customer Success Managers, Sales/ Support Agents, SMB Owners, B2B Saas

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$0.06/minute
Custom Solution. Custom Pricing.
At Call Optix, we believe you shouldn't pay for features you don't use. Because every business has unique communication needs, we don't do "one-size-fits-all" bundles. Instead, we craft a custom plan that scales exactly with your volume.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

BusinessOptix
Founded: 2006
United States
www.businessoptix.com

Company Information

Call Optix
Founded: 2023
India
www.calloptix.com

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Categories

Categories

Business Intelligence Features

Ad Hoc Reports Not Supported
Benchmarking Supported
Budgeting & Forecasting Not Supported
Dashboard Supported
Data Analysis Not Supported
Key Performance Indicators Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Supported
Predictive Analytics Supported
Profitability Analysis Supported
Strategic Planning Supported
Trend / Problem Indicators Not Supported
Visual Analytics Supported

Business Process Management Features

Access Controls / Permissions Supported
Alerts / Notifications Supported
Business Process Automation Not Supported
Business Rules Management Not Supported
Collaboration Not Supported
Process Change Tracking Supported
Process Mapping Not Supported
Process Modeling & Design Not Supported
Visual Workflow Management Not Supported

Data Analysis Features

Data Discovery Supported
Data Visualization Supported
High Volume Processing Not Supported
Predictive Analytics Supported
Regression Analysis Not Supported
Sentiment Analysis Not Supported
Statistical Modeling Not Supported
Text Analytics Not Supported

Data Visualization Features

Analytics Not Supported
Content Management Not Supported
Dashboard Creation Supported
Filtered Views Not Supported
OLAP Supported
Relational Display Supported
Simulation Models Not Supported
Visual Discovery Supported

Predictive Analytics Features

AI / Machine Learning Not Supported
Benchmarking Supported
Data Blending Supported
Data Mining Not Supported
Demand Forecasting Supported
For Education Supported
For Healthcare Supported
Modeling & Simulation Supported
Sentiment Analysis Not Supported

Conversation Intelligence Features

Account Health Alerts Not Supported
AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Recording Cloud Storage Supported
Call Snippets Supported
Call Transcription Supported
Call/Meeting Sharing Supported
Sales Coaching Supported
Topic Tags Supported
Topic-Based Analytics Supported
Video Conferencing Analytics Supported
Win/Loss Analysis Supported

Integrations

Aircall Not Supported
Dialpad Connect Not Supported
HubSpot CRM Not Supported
JustCall Not Supported
Microsoft Dynamics 365 Not Supported
Pipedrive Not Supported
RingCentral Automatic Call Recording Not Supported
Salesforce Not Supported
Sugar Connect Not Supported
Twilio Not Supported
Vonage Contact Center Not Supported
Zapier Not Supported
Zendesk Not Supported
Zoho CRM Not Supported

Integrations

Aircall Supported
Dialpad Connect Supported
HubSpot CRM Supported
JustCall Supported
Microsoft Dynamics 365 Supported
Pipedrive Supported
RingCentral Automatic Call Recording Supported
Salesforce Supported
Sugar Connect Supported
Twilio Supported
Vonage Contact Center Supported
Zapier Supported
Zendesk Supported
Zoho CRM Supported
Claim BusinessOptix and update features and information
Claim BusinessOptix and update features and information
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