BrightSide

BrightSide

BrightSide | Do more. Work less.™
Guesty

Guesty

4.0 out of 5 stars
BrightSide Guesty

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BrightSide:

About

BrightSide helps you get your life back! Of course you want your software to integrate with Airbnb, Vrbo, Booking.com, and Google Vacation Rentals. We take care of that for you. BrightSide is one of only 16 USA-based companies with the designation "Certified Connectivity Partner with Google Vacation Rentals." Get more direct bookings! BrightSide is a complete management solution for your vacation rental agency. Our software helps you manage your rentals, reservations, housekeeping, maintenance, accounting, employees, and marketing. BrightSide automates communications with guest utilizing email and SMS messaging. We don't charge extra for these services. BrightSide has the best support in the industry. We answer the phone, or we call you back. Send us an email and we respond the same day, or if it is a weekend, on Monday. We know our users by name and work closely with clients. Does your current PMS company know you by name? We integrate with more than 30 companies.
Guesty:

About

Guesty is the all-in-one platform for hospitality businesses, catering to both newcomers and seasoned professionals alike. Whether you're just starting out or managing thousands of listings, our purpose-built technology and industry-wide expertise are here to support you every step of the way. With an R&D team of over 200 engineers driving innovation, Guesty empowers businesses to automate and optimize operations seamlessly. Our comprehensive suite of features, coupled with partnerships with 150+ industry leaders such as Airbnb, Vrbo, and Booking.com, ensures that you're equipped to thrive in the dynamic world of hospitality. Join the thousands of satisfied users worldwide and experience the transformative power of Guesty today. With 15 offices globally and a dedicated team of over 700 professionals, we're here to help you succeed.
BrightSide:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Guesty:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
BrightSide:

Audience

Anyone managing vacation rental properties looking for a solution to help with reservations, cleaning, maintenance, communications, and more!
Guesty:

Audience

Hospitality, channel manager and vacation rental operators
BrightSide:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Guesty:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
BrightSide:

API

Offers API Supported
Guesty:

API

Offers API Not Supported
BrightSide:

Screenshots and Videos

Guesty:

Screenshots and Videos

BrightSide:

Pricing

$160 per month
$160 for first 10 units
$16/unit for each additional unit up to 25 units
$12/unit for each additional unit from 25 to 50 units
$10/unit for each unit over 50 units
Free Version Not Supported
Free Trial Not Supported
Guesty:

Pricing

$9 + 1% reservations per month
Free Version Not Supported
Free Trial Supported
BrightSide:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Guesty:

Reviews/Ratings

Overall 4.0 / 5
ease 3.7 / 5
features 4.5 / 5
design 4.0 / 5
support 3.8 / 5
Guesty:

Pros & Cons from Real Users

Pros

  • - Incredibly responsive & knowledgeable support staff available via ticket or live chat - Unrivalled account management with a very strong focus on providing a good experience for the user - Guesty's product team are constantly responding to user feedback, improving and evolving features available based on our experience & needs - Quarterly Roadmaps are provided detailing a whole host of new features allowing us to plan for change - Managing guest correspondence across multiple channels is easy with Guesty's integrated inbox. Their strong relationship with top OTA's means we get the best integrated features, resulting in less work for our guest-facing team - Guesty has a whole host of automation designed to take the manual work out of arduous tasks such as auto-reviews, auto payments, and guest messages which gives us time to focus on the important stuff - Guesty has a library of 'Marketplace' partners, who are set up to integrate with Guesty. Every marketplace partner we have used has become invaluable to our operations, plus we get the perks of a Guesty user discount in some cases
  • Channel manager great calendar. The synchronized channels was good. Messaging good messaging tool. Integrations.
  • Superb company since day 1. They made the onboarding process super easy and straightforward and have offered excellent customer service since then. Guesty has enabled me to scale my business and has freed up time to allow me to think more strategically and provide a better experience for our customers.
  • On paper its good. Their sales people are amazing. But the product is buggy, and the lack of support makes it terrible. My management team hates Guesty.
  • I love how user friendly the software is mostly, a few others in my past are very difficult and long process of set up. I love the support I receive from my CSM! I do feel like it has helped my business grow and streamline.

Cons

  • - Guesty is expensive but you get what you pay for - Some advanced features are pay-walled, so if you want the works, costs can quickly add up
  • Accounting could be better for how much I spend. Damage protection too expensive. Support is mediocre. Guesty messaging team is not worth it. Guesty pay support is horrendous.
  • Genuinely hard to think of any cons. I suppose sometimes the communication from Guesty could be better when introducing new initiatives and software.
  • Hidden fees, they will bill you one penny then bill you a fee for not hitting their minimum. Then you will contact support who will ignore you. They robbed me with crazy setup fees and all sorts of weird fees they just charge without authorization. The accounting part of the software is a joke.
  • The training on accounting needs to be more in depth and longer than it was.
BrightSide:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Guesty:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
BrightSide:

Company Information

BrightSide | Do more. Work less.™
Founded: 2006
United States
bookonthebrightside.com
Guesty:

Company Information

Guesty
Founded: 2014
United States
www.guesty.com
BrightSide:

Alternatives

Guesty:

Alternatives

Smoobu

Smoobu

Smoobu GmbH
4.4 out of 5 stars
BrightSide:
Guesty:
Hostaway

Hostaway

4.8 out of 5 stars
BrightSide:
Tokeet

Tokeet

4.7 out of 5 stars
Guesty:
Little Hotelier

Little Hotelier

SiteMinder
BrightSide:
Guesty:
BrightSide:
Guesty:
inReception

inReception

InReception
BrightSide:

Categories

Guesty:

Categories

BrightSide:

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Supported
Extended Stay Not Supported
Front Office Management Not Supported
GDS / OTA Integration Supported
Group Management Not Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Not Supported
Maintenance Management Supported
Marketing Automation Not Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Supported
Single Property Supported
Vacation Rental Supported

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Not Supported
Owner Statements Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Supported
Guesty:

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Not Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Supported
Single Property Supported
Vacation Rental Supported

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Supported
Owner Statements Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Supported

Campground Management Features

Asset Management Supported
Check-in / Check-out Supported
Multi-Location Supported
Online Booking Supported
Permit Management Not Supported
Point of Sale (POS) Supported
Rental Management Supported
Reservations Management Supported
Site Maps Not Supported
Utility Billing Not Supported

Channel Management Features

Campaign Management Supported
Channel Analytics Supported
Incentive Management Not Supported
Inventory Control Supported
Lead Management Supported
Opportunity Management Supported
Order Management Supported
Partner Management Supported
Product Management Not Supported
Reseller Management Not Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Not Supported
Promotions Management Not Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported
BrightSide:

Integrations

Airbnb Supported
Beyond Supported
Booking.com Supported
Breezeway Supported
Operto Teams Supported
PriceLabs Supported
StayFi Supported
Vrbo Supported
Agoda Not Supported
Brivo Supported
CardConnect Supported
Chekin Not Supported
Enso Connect Not Supported
Flexkeeping Not Supported
HostReply Not Supported
Mya Not Supported
RemoteLock Not Supported
Vikey Not Supported
Xperium Not Supported
inkSTR Not Supported
Guesty:

Integrations

Airbnb Supported
Beyond Supported
Booking.com Supported
Breezeway Supported
Operto Teams Supported
PriceLabs Supported
StayFi Supported
Vrbo Supported
Agoda Supported
Brivo Not Supported
CardConnect Not Supported
Chekin Supported
Enso Connect Supported
Flexkeeping Supported
HostReply Supported
Mya Supported
RemoteLock Supported
Vikey Supported
Xperium Supported
inkSTR Supported
BrightSide:
Claim BrightSide and update features and information
Claim BrightSide and update features and information
Guesty:
Claim Guesty and update features and information
Claim Guesty and update features and information