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About

BrainStorm is an enterprise software adoption platform designed to help organizations turn AI and technology investments into sustained changes in employee behavior and software usage. The platform combines personalized learning, communications, adaptive workflows, surveys, analytics, and ongoing reinforcement to help employees incorporate new tools into their everyday work. BrainStorm's ADOPT framework guides users through five stages—Awareness, Desire, Orientation, Participation, and Transformation—to move from initial exposure to lasting adoption. Organizations can personalize programs according to employee roles, readiness, behaviors, and usage rather than delivering the same training to every user. Adoption analytics connect learning activity with software usage and business outcomes so organizations can measure whether training is producing meaningful behavioral change.

About

Userlane is a no-code Digital Adoption Platform that is designed to maximize software adoption by allowing anyone to master any software instantly. This is made possible with our step-by-step interactive guidance technology and on-demand Virtual Assistant that offers contextual and tailored support to software users whenever they need it. Our solution can be used for both employee onboarding and training (enterprise digital adoption) as well as customer onboarding and self-service (for software vendors). Our step-by-step, on-screen interactive guides lead users through digital processes in any browser-based software in real-time, helping them achieve their goals quickly and effortlessly. Userlane onboards employees and customers faster, reduces support tickets and costs (by up to 75%) and increases user satisfaction and productivity. Our DAP is the ideal solution for enterprises with a global, distributed workforce wanting to automate and scale their software training and support.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises, IT teams, HR and learning and development teams, change management leaders, AI adoption teams, security teams, customer success and education organizations, and software vendors seeking to improve employee or customer adoption of technology

Audience

While we focus on the enterprise market, our solution is still available to SMBs. Large organizations work with us to maximize digital adoption for both internal- and external-facing applications.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 5.0 / 5
design 5.0 / 5
support 4.7 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.3 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to deploy and add organizational entities. We can allow team administrators to handle a lot of the administration effort which relieves IT to do other IT things.
  • Customer success manager accessibility and involvement. Their support team members, the ticketing system, and their self-help community forum for questions and suggestions.
  • I loved the organization of the videos. I could search for a topic and then find that it was part of a series of videos on that topic. That would encourage me to start at the beginning and learn even more than I initially set out to learn. That is a super subtle way to get information to users without requiring them to know what they don't know to start with. I loved the reporting aspect on the back end. I could see which courses my users were most involved with easily. Every aspect of the back end administration was really easy to learn and the support from Brainstorm when I had questions was second to none. It was just a terrific experience all the way around.

Cons

  • Not a Brainstorm problem but sometimes teams onboard but then do not use the training resources.
  • Early in our time with BrainStorm, we had a revolving door of customer success managers, making it hard to build relationships and gain traction on plans. This was ultimately resolved satisfactorily.
  • I would have like it to be more robust as an LMS. It has that capability, but I believe it is first and foremost a content library and secondly a content host. It is a little limited as an LMS compared to other software out there, but their content more than makes up for it.

Pros & Cons from Real Users

Pros

  • Userlane helps to train your users directly in the software. Instead of having "training documents" the assistant highlights exactly what you're currently training. And even better: it can prevent mistakes as the parts which are not important cant be clicked and are greyed out. In addition you have the possibility to fix mistakes of your tours online and roll them out to your users immediately. Further more you are getting a great support which is giving individual and precise advices to get Userlane to a more and more successful level.
  • The Userlane team was amazing during onboarding, they helped us through every tour, gave great advice and made sure everything was working as it should be. Particular shout out to Hannah who was so helpful
  • - Ease of use of the editor - Multi-lingual capability and scalability - Customisation - Amazingly responsive, friendly, committed team - Help at hand whenever any technical implementation challenges - Great reporting

Cons

  • A bit pricey for smaller softwares. The price curve is steep and is getting flatter the more user you are focussing. Especially in the beginning this can be hard to swallow. The editor and all the functions/tricks/knowledge you need to get the most out of Userlane is a lot to learn. Don't expect it to be easy to get good tours. But this only applies to the "set up" and building the tours. The maintenance is easy and not a lot of work.
  • Their new dashboards update is disappointing, and in general the analytics could go a bit deeper and link together better.
  • There hasn't been anything that we haven't liked. There was a feature not included in the product (user-level reporting), but on discussion with their team, we know now that it's on the roadmap and due to be delivered in the coming months. Even better, their UX team got hold of me to listen to what we wanted and help their solution!

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

BrainStorm
Founded: 1995
United States
www.brainstorminc.com

Company Information

Userlane
Founded: 2015
Germany
www.userlane.com

Alternatives

Alternatives

Cornerstone LMS

Cornerstone LMS

Cornerstone OnDemand
BrainStorm

BrainStorm

Brainstorm Software

Categories

Categories

Customer Success Supported
Onboarding Supported
Training Supported

Digital Adoption Platforms Features

Audience Segmentation Supported
Content Creation Supported
Contextual Guidance Supported
Data Validation Supported
In-App Training Supported
Launch Management Supported
Multi-Language Not Supported
Self Service Tools Supported
Surveys & Feedback Supported
User Onboarding Supported

Training Features

Academic / Education Not Supported
Asynchronous Learning Not Supported
Blended Learning Not Supported
Built-In Course Authoring Supported
Built-in LMS Supported
Certification Management Not Supported
Corporate / Business Not Supported
eCommerce Not Supported
Learner Portal Not Supported
Mobile Learning Not Supported
Simulation Not Supported
Synchronous Learning Not Supported
Training Companies Not Supported

Change Management Features

Approval Workflow Not Supported
Audit Trail Not Supported
Automated Notifications Not Supported
Change Calendar Not Supported
Change Planning Supported
Compliance Management Supported
Prioritization Supported
Release Management Supported
Task Management Not Supported
Tracking & Reporting Not Supported
Training Management Supported

Productivity Features

Collaboration Supported
Database Creation Supported
Document Creation Supported
File Sharing Supported
Notes Management Supported
Office Suite Supported
Presentation Tools Supported
Project Management Supported
Task Management Supported
Team Chat Supported

Security Awareness Training Features

Analytics / Reporting Supported
Certification Training Supported
Custom Test Building Supported
Gamification Not Supported
Industry Benchmarking Not Supported
Non-Email Based Testing Not Supported
Online Courses Supported
Phishing Simulation Supported
Pre-Assessments Not Supported
Prebuilt Training Library Supported

Digital Adoption Platforms Features

Audience Segmentation Supported
Content Creation Supported
Contextual Guidance Supported
Data Validation Supported
In-App Training Supported
Launch Management Supported
Multi-Language Supported
Self Service Tools Supported
Surveys & Feedback Not Supported
User Onboarding Supported

Training Features

Academic / Education Supported
Asynchronous Learning Not Supported
Blended Learning Not Supported
Built-In Course Authoring Supported
Built-in LMS Not Supported
Certification Management Not Supported
Corporate / Business Supported
eCommerce Not Supported
Learner Portal Supported
Mobile Learning Not Supported
Simulation Not Supported
Synchronous Learning Supported
Training Companies Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Supported

Customer Success Features

Account Alerts Not Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Not Supported
Onboarding Supported
Revenue Management Not Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Onboarding Features

Course Management Supported
Document Management Supported
E-Verify / I-9 Forms Not Supported
Electronic Forms Not Supported
Electronic Signature Not Supported
Employee Handbook Supported
Employee Portal Not Supported
File Management Not Supported
Job Description Management Not Supported
Orientation Management Not Supported
Self Service Portal Supported
Task Management Supported
Tax Forms Not Supported
Training Management Supported

Integrations

Salesforce Supported
Box Supported
Confluence Not Supported
Google Analytics Not Supported
Google Workspace Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Jira Not Supported
Jira Service Management Not Supported
Microsoft 365 Supported
Microsoft Copilot Supported
Microsoft Dynamics 365 Not Supported
Microsoft Graph Supported
Microsoft Teams Supported
Microsoft Viva Supported
Oracle Fusion Cloud ERP Not Supported
SAP SuccessFactors Supported
ServiceNow Supported
Workday HCM Not Supported
Zendesk Not Supported

Integrations

Salesforce Supported
Box Not Supported
Confluence Supported
Google Analytics Supported
Google Workspace Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Jira Supported
Jira Service Management Supported
Microsoft 365 Not Supported
Microsoft Copilot Not Supported
Microsoft Dynamics 365 Supported
Microsoft Graph Not Supported
Microsoft Teams Not Supported
Microsoft Viva Not Supported
Oracle Fusion Cloud ERP Supported
SAP SuccessFactors Not Supported
ServiceNow Not Supported
Workday HCM Supported
Zendesk Supported
Claim BrainStorm and update features and information
Claim BrainStorm and update features and information
Claim Userlane and update features and information
Claim Userlane and update features and information