Bookinglayer vs. Innkeeper's Advantage Comparison


Bookinglayer	Innkeeper's Advantage Impactiv	+	+
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About Retreat centers, surf camps, outdoor operators, and wellness or boutique properties sell accommodation and activities together, but a hotel PMS was built to sell nights in a room, with no way to schedule a lesson, cap a group size, or bundle a treatment into a stay. Operators end up running a second tool or spreadsheet for activities and reconciling everything by hand. Bookinglayer is a booking and management platform built specifically for these businesses. Every booking is structured around the Package, combining accommodation, activities, meals, and services into one offering, whether that's a fixed date retreat, a flexible stay, or a surf week with fixed inclusions. Four core features cover the full booking lifecycle. The Booking Engine runs on the operator's own domain and branding, letting guests book accommodation and activities in a few clicks, which keeps drop-outs low and builds trust at checkout. The Backoffice is where staff manage inventory, bookings, and reporting from one place, with information like a dietary requirement reaching every relevant team member automatically. The Customer Portal lets guests confirm details, pay balances, sign waivers, and adjust activities themselves, removing the manual follow-up that used to consume staff time between booking and arrival. Payments runs deposit and balance schedules automatically across more than 35 gateways, so payment tracking stops depending on manually checking a bank statement against a spreadsheet. Every booking made through the Booking Engine is direct, with no marketplace commission, unlike the 15 to 20% typically charged by third-party channels, and guest data stays with the operator. Support is included 24 hours a day with every account, and pricing follows the same logic: every account gets the same core platform, then operators add only what they need: more users, extra locations, advanced features, or API access. The numbers reflect the mechanism. Clients save at least five hours of admin work per week and increase average booking value by 30% through structured upselling. More than 1,500 properties across 85+ countries and 40+ niches run on Bookinglayer, with over 1.5 billion dollars in bookings processed and 95% client retention across more than a decade in business.		About Innkeeper's Advantage is an all-in-one hospitality property management system built and priced for boutique inns, bed & breakfasts and vacation cabins. The unique combination of a custom-branded website and our integrated booking engine, Book It Now, gives guests an enhanced booking experience similar to larger hotels. The Website instantly displays availability, price, and rooms at a glance without redirecting the guest to a third-party domain. The solution also provides comprehensive channel management across third-party booking sites and enterprise-level features that include automated email and text messaging, self-check-in capability, yield and rate management, guest management, online coupons, rate plans, mobile booking, PCI-compliant credit card processing, and more.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Retreat businesses in need of a booking software		Audience Innkeeper's Advantage supports the hospitality industry, specifically boutique inns, bed and breakfast, vacation cabins.
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $100 per month Choose between a fixed-price plan or a commission-based charge. Free Version Free Trial		Pricing $64.95/month Pricing is based on the number of rooms. Website design and implementation fees apply Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.6 / 5 support 4.9 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 4.9 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews
Pros from Real Users Pros Mike from Support. The system can almost do anything, once you get the hang of it you can achieve your end goal. We have a climbing Camp in Lao. We were looking for a booking system that besides accommodation also included climbing courses and the TAB payment systems. So far we only know about bookinglayer that could do that. Our whole booking process is now automated. A booking engine is included and has a nice design Fast communication helped us move quickly in resolving the issue. Everyone is friendly and open. The program is well designed for our basic operations—more than sufficient for our needs. All-in-one system for lodging, meals, rentals, and activities Centralized calendar Flexible for complex bookings Superior onboarding process Excellent customer support Pro-active and flexible in when we use the hours. Tamara responded quickly and was easy to work with. The platform interface is straightforward and easy to navigate for daily operations. The early setup process is confusing, not enough support by that time, but it gets better now that the support team responds quickly and is generally helpful when contacted. The entire onboarding process was beyond amazing. I worked with Tamara, who held our hand all the way through. I also love the customization that can be done, which there is much more to learn about. The main reason I switched away from Retreat Guru was that Booking Layer offers a customer portal space, this area where the client can land as a one-stop-shop is everythgin for us as the automated email model is hard to track. We found Bookinglayer to be very helpful and patient with us as we customised our booking engine and after a few weeks we are now live. So far so good. Tamara was a great help with the onboarding, and very knowledgeable. We hope this is the start of a great partnership. It is a professional looking program, that integrates well with the payment provider and offers great guest management with the customer portal. It has automated client messaging which is really helpful. They are always looking ahead to make it better and they do a 6 month check in to see how you are doing. Bookinglayer gave us a lot of hours back to focus on more strategic business development rather than operational work. We love how simple and intuitive it is for a first time users (once the system is set up). We absolutely love the support team - they are hands on, fast & thorough with every reply. The system is developed with thorough understanding of business processes in detail and there are regular updates and improvements in features.		Pros & Cons from Real Users Pros Reliable, adaptable, affordable, fantastic customer service, integration with other booking sites, lock keycodes, housekeeping management, etc. We started our boutique inn in 2015 and were in search of a reservation system that would be reliable and provide us with the options we needed to make our guests feel confident when booking with us. From the moment we contacted Innkeeper's Advantage we knew we had found a very special company. Their entire staff is very professional and incredibly knowledgeable. The reservation system is well thought out which makes it easy for our employees to learn how to make reservations and tackle any issue that may come up. Since becoming a customer, we have seen Innkeeper's Advantage add numerous upgrades that allow us to use the system to our best advantage. We have a unique inn and have requested a few custom tweaks to make things even easier on our side. Innkeeper's Advantage listened to our requests and came up with something to make it happen. We have had a 6 year working relationship with Innkeeper's Advantage. There are only two of us, so having the reservation software in place has been a life saver. Our customers may book anytime day and night. When they do call in to book, the reservation process is quick and organized. There has never been a time when they have not been available to answer our questions, whether in person or by email. Very professional, which we appreciate daily! Working with Innkeeper's Advantage from the start has been a pleasure. The personal attention they provide makes you feel like you're their only customer - not just 1 in thousands. They listen - they help - they advise - they're direct/real - and the product is reliable and robust. I love the flexibility of the application and by that I mean that starting out, opening a new B&B was overwhelming enough. A reservation system that was overly complex would not have worked. I like that we started with the basics so get going and that there's more functionality that can be added as the comfort and need set in. It's a system that is designed to work with you and how you work. You don't have to change your ways in order to use the system. The pricing of the system is reasonable and appropriate for a high quality system. The price is very reasonable. They provide great customer service and training. When we needed assistance, there was a quick turnaround time for answering questions and addressing issues. The application is user-friendly and has many resources that facilitates navigation and support to the business. The integration with other booking platforms are easy and extremely helpful to manage the calendar, reservations and revenue. Cons Navigating and implementing some of the features (such as coupons, gift certificates, etc) can be tricky and confusing at times. It is very rare when evaluating a company that you not be able to name something you could suggest that would make your experience better. However, Innkeeper's Advantage is the exception to the rule and we simply cannot come up with any reason not to wholeheartedly endorse them. The only thing I cannot do is send out mass emails to my customers. But I use a separate program for that. It's somewhat limited to which merchant processing systems it works with. The options available are fine and as we didn't have one coming into this, it wasn't a problem to select one of the ones they work with. It might not be the case if you are moving from one system to Innkeeper's Advantage. We have nothing else to add. This is a great service.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Bookinglayer Founded: 2013 Netherlands www.bookinglayer.com		Company Information Impactiv Founded: 2006 United States www.innkeepersadvantage.com
Alternatives Retreat Guru		Alternatives rezStream Cloud PMS rezStream
BugHotel Reservation System Bug Software		roommaster
Easol		SiteMinder
YogaTrail		Beds24
AeroGuest View All		SynXis Sabre View All
Categories Camp Management Hospitality Property Management Reservations Retreat Management Tour Operator		Categories Hospitality Property Management Hotel Booking Engines Hotel Channel Management Hotel Management Reservations
Hospitality Property Management Features Built-in Accounting Catering CRM Employee Management Extended Stay Front Office Management GDS / OTA Integration Group Management Guest Experience (GEM) Housekeeping Management Loyalty Program Maintenance Management Marketing Automation Marketing Management Multi-Property Online Booking Point of Sale (POS) Reservations Management Reviews Management Single Property Vacation Rental Reservations Features Activities Booking Booking Notes CRM Customer Support Group Reservations Guest Management Payment Processing Promotions Management Rate Management Room Booking Management Third Party Booking Show More Features Camp Management Features Attendance Management Billing & Invoicing Customer Management Food Service Management For Campgrounds For Summer Camps Medical Management Online Registration Parent Portal Program Management Registration Management Scheduling Staff Management Tour Operator Features Accommodation Booking Activities Booking Central Reservation System Coach Booking Custom Packages Customer Management GDS / OTA Integration Itinerary Creation Multi-Day Tours Payment Processing Price / Margin Management Promotions Management Quote Management Reservations Management Vendor Management Website Management		Hospitality Property Management Features Built-in Accounting Catering CRM Employee Management Extended Stay Front Office Management GDS / OTA Integration Group Management Guest Experience (GEM) Housekeeping Management Loyalty Program Maintenance Management Marketing Automation Marketing Management Multi-Property Online Booking Point of Sale (POS) Reservations Management Reviews Management Single Property Vacation Rental Reservations Features Activities Booking Booking Notes CRM Customer Support Group Reservations Guest Management Payment Processing Promotions Management Rate Management Room Booking Management Third Party Booking Show More Features Hotel Channel Management Features Inventory Management Kill Switch Promotions Management Rate Management Reservations Management Restriction Management
Integrations Airbnb Booking.com Expedia Lightspeed Retail Twilio Alipay Book It Now Breezeway Gmail Google Pay HubSpot Customer Platform Infraspeak PayPal PayU Priceline QuickBooks Online WeChat Pay WeTravel Zapier Show More Integrations View All 40 Integrations		Integrations Airbnb Booking.com Expedia Lightspeed Retail Twilio Alipay Book It Now Breezeway Gmail Google Pay HubSpot Customer Platform Infraspeak PayPal PayU Priceline QuickBooks Online WeChat Pay WeTravel Zapier Show More Integrations View All 14 Integrations
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