BidgelyBIDGELY
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Related Products
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About
50% reduction in high bill calls and increased customer satisfaction. Preempt calls by anticipating cases that prompt customers to need support. Simple, timely, and actionable alerts provide an elegant way to proactively engage customers, reducing inbound calls. Personalized, proactive explanation for customers who receive a higher-than-typical bill. Prepares customers for a potential shift in their energy consumption. Notify customers of a pending season change and provide tips towards saving energy. Google Home and Amazon Echo support with personalized insights for each customer, answer questions on paying bills, outages, appliance Itemization, bill projection, utility programs, and more. Call center CSRs struggle to resolve bill-related calls leading to costly escalations and truck rolls. Bidgely Bill Analyzer, an AI-powered CSR tool, empowers agents with appliance-level usage insights for each customer.
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About
Kraken is an all-in-one, smart utility operating system designed to help modern utilities and infrastructure providers replace legacy technology with a single, cloud-based platform that automates and integrates the end-to-end energy supply chain, from customer management and billing to asset optimization, flexible distributed resources (like EVs, heat pumps, solar, and batteries), and field service execution. It uses advanced data, machine learning, and utility-grade AI to streamline customer service, reduce operating costs, accelerate product innovation, and provide real-time operational insights while supporting migrations from old systems with proven processes. Kraken’s modular suite includes tools for residential and commercial & industrial customer management, tariff and product configuration without code, enhanced field operations, and flexibility management that optimizes energy resources, logistics, and workforce planning.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
For consumers and utility companies looking for an energy management software to reduce bills and energy consumption
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Audience
Utility and energy companies that need a modern, AI-powered operating system to manage customer service, billing, asset operations, distributed energy resources, and field operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBIDGELY
United States
www.bidgely.com
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Company InformationKraken
United Kingdom
kraken.tech/
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Categories |
Categories |
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Integrations
Itron Enterprise Meter Data Management
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