Crowdstack

Crowdstack

Crowdstack, Inc.
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About

Customizable online community platform to connect, engage, and retain users. Bettermode is a cloud-based online community software empowering the new generation of branded communities. Enable your users to discuss and connect under your brand. Users can write articles, ask questions, submit answers, create polls, upvote, comment, and share multiple types of content. Leverage our highly modular community platform, native integrations, widgets, and API to create thriving customer communities. Enjoy the flexibility of premade templates to visually build your unique community. Fully adaptable to your brand guidelines and navigation structure of the primary site or product. Embeddable widgets to add community experience in the customer journey. Extensive API and app store with 20+ Integrations with leading third-party apps (including Zapier).

About

Crowdstack Pro is a hosted (SaaS) community and membership platform designed to help engage, retain and grow audiences. Site owners have complete control of their data. Crowdstack includes content feeds, direct messaging, moderation tools, member management/directory, automated rules, gamification, and permissions by role. There is also a turnkey Premium Member ship service where site owners can earn revenue. Everything needed to run an online community. Easily collaborate and communicate with fans, volunteers, constituents, customers, employees, and influencers. Bring everyone together in a public or private (or mixed) space with forums, blogs, photos, videos,

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer and partner communities

Audience

Businesses, organizations, creatives, groups and clubs

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$49/month
Free Version Not Supported
Free Trial Supported

Pricing

$49
Plans start at $999 monthly.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.7 / 5
support 5.0 / 5

Reviews/Ratings

Overall 2.3 / 5
ease 3.3 / 5
features 3.3 / 5
design 3.3 / 5
support 2.3 / 5

Pros & Cons from Real Users

Pros

  • We were looking to use a community software to give our customers a voice with a community built around of consumer electronics brand. We evaluated different community platforms but Tribe was the most comprehensive community platform. Personally, I like how customisable it is -- you can just mould it to adapt your brand guidelines and showcase the exact social elements on the community site. We could easily integrate it into our website and mobile app thanks to its powerful API and SDK.
  • The support team and customer success managers are the true experts at answering questions and will help you implement all kinds of useful great ideas. Here are the key pointers: - Straightforward setup and configuration - Relatively easy integration using the API - Simple functionality and easy to navigate through the admin panel - Cost effective compared to other products based on the available features - Dedicated and super responsive account managers
  • When we decided to migrate from an existing community solution, initially it seemed very challenging. However, Tribe team really made it fast and easy by having the right migration processes and tools. Their community success team was always available to handle issues and requests. What I liked very much about Tribe is the simplicity of their core platform that can be extended with different apps based on my community need. We got all these great solutions at a fraction of cost we used to spend on the previous platform.

Cons

  • The direct communication between users was not available. They claimed it’s already on the company’s roadmap. Can’t wait to have it activated for our community.
  • Some features were not working as expected at the beginning. However, the strong support team fixed the bugs in a very short time.
  • Tribe did not provide us with any mobile app but to be fair the messenger integration was a great replacement. Their idea that people do not want to just install another mobile app sounded reasonable.

Pros & Cons from Real Users

Pros

  • See below.
  • We completed their 14 day free trial. We liked many aspects of the offering and felt it offered a lot of customization to meet our needs and it was our intention to sign up for their service.
  • Crowdstack is a very easy to use platform. It provides great support to engage with customers and give you a manageable service to track their needs.

Cons

  • See overall.
  • Their pricing model is way too rigid. The Foundation plan for $399/mo offered nearly everything we were looking for. The only problem was that they use a lot of strange terms on their pages...fortunately, they offer a "custom wording" feature that allows you to change some of those words. Unfortunately, that was the only feature we required from the Complete plan, for which our custom pricing was offered at $999/mo. We didn't require any of the other features included with the Complete plan and couldn't justify $600/mo more for that plan just for the custom wording feature. We gave them several chances to offer a more reasonable pricing solution and win our business. Instead, they remained inflexible. Trust me, when a company that is trying to secure long-term subscriptions is this inflexible at the beginning, you don't want to work with them. Imagine months down the road when you have thousands of users and find out you need something from Crowdstack...how inflexible do you think they're going to be then? My recommendation is to find a more flexible community building solution, like Tribe or the many other community building solutions now available.
  • Overall its an outstanding platform customer engagement tool.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Bettermode
Founded: 2018
Canada
bettermode.com

Company Information

Crowdstack, Inc.
Founded: 1998
United States
crowdstack.com

Alternatives

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Higher Logic Thrive

Higher Logic Thrive

Higher Logic
Higher Logic Thrive

Higher Logic Thrive

Higher Logic

Categories

Community Supported
Customer Loyalty Supported
Social Networking Supported

Categories

Community Supported
Social Networking Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Not Supported
Website Management Supported
White Label Not Supported

Social Networking Features

Activity / News Feed Supported
Advertising Management Not Supported
Blogs Supported
Data Security Supported
Event Management Supported
Group Management Supported
Media Library Supported
Privacy Options Supported
Real-time Chat Supported
Social Media Integration Supported
Social Media Tagging Not Supported
User Profiles Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Not Supported
Video Content Not Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Not Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Not Supported
Loyalty Card System Not Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Not Supported
Referral Tracking Not Supported
Rewards Management Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Not Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Supported
Website Management Not Supported
White Label Not Supported

Social Networking Features

Activity / News Feed Supported
Advertising Management Not Supported
Blogs Supported
Data Security Supported
Event Management Not Supported
Group Management Supported
Media Library Not Supported
Privacy Options Supported
Real-time Chat Not Supported
Social Media Integration Supported
Social Media Tagging Supported
User Profiles Supported

Integrations

Google Analytics Supported
Activepieces Supported
Axis LMS Supported
Evidence Supported
Facebook Supported
Google Calendar Supported
Integrately Supported
Intercom Supported
KonnectzIT Supported
Lasso Moderation Supported
Leo Supported
Mazaal AI Supported
Mixpanel Supported
Salesforce Supported
SendGrid Supported
Shopify Supported
Slack Supported
Stackreaction Supported
Stripe Supported
Wufoo Supported

Integrations

Google Analytics Supported
Activepieces Not Supported
Axis LMS Not Supported
Evidence Not Supported
Facebook Not Supported
Google Calendar Not Supported
Integrately Not Supported
Intercom Not Supported
KonnectzIT Not Supported
Lasso Moderation Not Supported
Leo Not Supported
Mazaal AI Not Supported
Mixpanel Not Supported
Salesforce Not Supported
SendGrid Not Supported
Shopify Not Supported
Slack Not Supported
Stackreaction Not Supported
Stripe Not Supported
Wufoo Not Supported
Claim Bettermode and update features and information
Claim Bettermode and update features and information
Claim Crowdstack and update features and information
Claim Crowdstack and update features and information