BetterAccess

BetterAccess

BetterHealthcare
+
+

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About

A scheduling experience built with a simple booking flow and custom appointment types, configurable with the qualifying questions most relevant for your patients. Drive patient engagement across all digital access touch points, improving patient acquisition, conversion, and retention. Gain clear insights into appointment analytics, marketing campaigns, operational efficiencies, and opportunities to increase revenue and growth. Track when, how, and the types of appointments requested. Measure the performance of your digital marketing channels. Visualize key success metrics with real-time dashboards. Analyze patient demographics, payers, and conditions. Reduce no-shows and cancellations with automated appointment reminders.

About

Wendi automatically prequalifies patients, verifies insurance benefits, schedules appointments for healthcare providers and so much more. Wendi can reside on every page of your website, including telehealth meeting rooms. Patients can chat with Wendi to cancel, reschedule, re-check their insurance, update their payment information, and get a message from the provider. With Wendi, existing patients can book, reschedule, and cancel appointments from anywhere. Wendi can accurately verify insurance benefits with more than 1,800 payers in just seconds. Reverify all your patients’ insurance policies without limitation, 24/7/365. Wendi comes with a complete phone system that supports unlimited call routing and forwarding. If your office is unavailable, Wendi will respond to every missed call with a friendly text to see how she can help the caller. Wendi can power all calls and texts for your practice. Every communication is logged.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Clinics searching for a Patient Engagement platform to optimize efficiency, and improve patient health access

Audience

Healthcare providers seeking a tool to automatically send SMS messages to their patients prequalifies them and appoint schedules

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$999 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 1.6 / 5
ease 2.1 / 5
features 2.2 / 5
design 2.0 / 5
support 1.8 / 5

Pros & Cons from Real Users

Pros

  • Nothing - paid for full year Max and Daniel did not deliver anything and breached contract without refund or cure.
  • HIPAA compliant. Apparently they can also check benefits but I wouldn't know since I canceled the service.
  • I have been receiving services for years without any major difficulties, which is why I am so disappointed and confused by the current interruption. What makes this situation even more frustrating is the complete lack of support or communication.
  • The ease of being able to see the calls, messages, insurance benefits and client weeding. My boss and I were both able to take care of the calls.
  • None, after paying full price.

Cons

  • Max and Daniel agreed to build this AI call agent with the promise that it would verify insurance eligibility. They left issues uncured for over 30 days that were not related to an external system and breached our contract. I provided detailed event log/email chains/phone records/screenshots of the incident and they have not refunded us anything after we paid for the year up front. There is no level of customer service and Daniel is quite condescending if you can ever manage to get him on the phone or an email reply.
  • They try to get you to sign a 12 month agreement. Communication is fine once you sign the agreement. Had 1 meeting and they ghosted me. Almost 3 weeks with no contact and I had to reach out to my credit card company. Got my money back. Stay away!!!! Signed up with another company.
  • I am extremely disappointed and frustrated with Wendi and the company. I have been without phone service for over two weeks, and none of my emails have been answered. I also scheduled a meeting with Daniel Scalisi, Chief Operating Officer, but he did not attend. This ongoing issue is severely impacting my psychotherapy center, as my patients rely on a functioning phone line for assistance. The lack of support and resolution is unacceptable.
  • If anything happens you can not get anyone to email you back. No phone number to call for help.
  • Paid full price, no support and system failed, after paying full price, NO SUPPORT AND NEVER GOT TO USE PRODUCT, THE SUPPORT AND MAX AND DAN ARE COMPLETELY FRAUDSTERS

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BetterHealthcare
www.betterhealthcare.co/betteraccess

Company Information

Wendi
United States
www.getwendi.com

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Categories

Categories

Integrations

No info available.

Integrations

No info available.
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