Backbone PLM

Backbone PLM

Backbone
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About

Backbone is a suite of connected applications built for modern product teams. Design, annotate, iterate, and push to production faster than ever before. With our platform, brands have increased their speed to market by 10x. Let’s face it: traditional PLM solutions are too slow and too rigid to handle modern production needs. Backbone evolves with your business and utilizes the latest tech to keep you ahead of the curve. Centralizing information between internal and external teams enables you to move your product development forward with less hassle. Teamwork, baby! Information on how your products are made is more important than ever, but where do you house it all? Backbone’s Product Library gives you an overview of all your vital info including product name, category, season, year, product images, tech packs, and more. Offering both current and historical data, the Product Library enables you to see who made edits and when they made them.

About

Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Product teams

Audience

Software, B2B, SaaS. Support teams small to enterprise. Product teams. Content Creators.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$99.00
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Backbone
Founded: 2014
United States
backboneplm.com

Company Information

elevio
Founded: 2015
Australia
elev.io

Alternatives

Alternatives

Hippo

Hippo

JungleWorks
BusinessBackbone

BusinessBackbone

Dewsoft Solutions

Categories

Categories

Product Lifecycle Management Features

Change Management
Compliance Management
Cost Tracking
Design Management
Document Management
Product Data Management
Project Management
Requirements Management
Supplier Management

Content Management Features

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Integrations

BrainCert
Chatlio for Slack
Chatra
Drift
Freshpaint
HelpDocs
Intercom
MagicBox
Motileo
Olark
Rambox
Salesforce
Stackreaction
Statuspage
Teamwork Desk
UserVoice
WordPress
Zapier
Zendesk

Integrations

BrainCert
Chatlio for Slack
Chatra
Drift
Freshpaint
HelpDocs
Intercom
MagicBox
Motileo
Olark
Rambox
Salesforce
Stackreaction
Statuspage
Teamwork Desk
UserVoice
WordPress
Zapier
Zendesk
Claim Backbone PLM and update features and information
Claim Backbone PLM and update features and information
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