Smart Edge

Smart Edge

Smart Edge Technologies
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About

BackOps AI is an AI-driven platform designed to automate operational workflows for logistics and supply chain teams by acting as an intelligent operator that manages tasks across multiple systems and communication channels. It integrates with existing enterprise tools such as ERPs, warehouse management systems, and communication platforms to coordinate operational processes and reduce manual work. Through its core system called Relay, the platform captures how operational workflows actually occur within an organization and converts that knowledge into automated processes that can run continuously across teams and systems. The AI can read incoming emails, analyze requests, categorize operational issues, update internal systems, and execute tasks such as filing carrier claims, generating quotes, retrieving invoices, processing order updates, or initiating reshipments.

About

Smart Edge Technologies provides a unified AI automation platform designed to connect and streamline fragmented business systems into one cohesive environment. It addresses the common problem of companies operating multiple disconnected tools such as CRM, phone systems, accounting, and inventory software that “don’t talk to each other,” which often leads to manual data entry, lost leads, and operational inefficiencies. Its solution integrates customer calls, back-office workflows, sales processes, and legacy systems so data flows automatically without manual intervention. Core capabilities include automated data synchronization, intelligent workflow automation, real-time dashboards that provide a single source of truth, and customizable business logic to support complex operations. It also features sales automation tools such as lead scoring, automated follow-ups, pipeline visibility, and performance analytics to help prevent deals from falling through the cracks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Logistics operators, supply chain managers, and warehouse teams that need a tool to automate operational workflows, resolve supply chain issues, and coordinate processes

Audience

Growing small to mid-size businesses that require a tool to integrate disconnected systems and automate customer, sales, and back-office workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BackOps
Founded: 2024
United States
backops.ai/

Company Information

Smart Edge Technologies
Founded: 2018
United States
smartedgetech.io

Alternatives

Relay

Relay

Relay.app

Alternatives

Categories

Categories

Integrations

Gmail
HubSpot CRM
Microsoft Outlook
Microsoft Teams
QuickBooks Online
Salesforce

Integrations

Gmail
HubSpot CRM
Microsoft Outlook
Microsoft Teams
QuickBooks Online
Salesforce
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