BA Insight

BA Insight

Upland BA Insight
Shelf

Shelf

Shelf.io
+
+

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About

BA Insight transforms the way your organization implements Generative AI. With 95+ ultra-secure connectors, we enable your organization to seamlessly connect, enrich, and augment your business applications to extend Generative AI into external business applications. BA Insight enriches your content for increased findability, contextualization, security, and is better utilized for Generative AI capabilities and stopping AI project failure. BA Insight partners with leading platforms, including Microsoft, Amazon Kendra, Elastic, NetDocuments, iManage, and Veeva (and many more), making it a trusted solution for organizations looking to evolve their AI capabilities.

About

Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises with >500 million in revenue. Legal, Life Sciences, Professional Services, Investment Banking, Industrial Manufacturing

Audience

Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$30/mo
Plans starting at $30 a user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • AI has done a great job of automating data. The speed of obtaining information has increased significantly

Cons

  • Nothing critical was discovered, so far I’m completely satisfied

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Upland BA Insight
Founded: 2015
United States
www.bainsight.com

Company Information

Shelf.io
Founded: 2015
United States
www.shelf.io

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Categories

Enterprise Search Supported
Generative AI Supported
Insight Engines Supported

Categories

Enterprise Search Features

AI / Machine Learning Not Supported
eDiscovery Supported
Faceted Search / Filtering Supported
Full Text Search Supported
Fuzzy Search Supported
Indexing Supported
Text Analytics Supported

Insight Engines Features

AI / Machine Learning Not Supported
Augmented Analytics Not Supported
Data Aggregation Supported
Data Classification Supported
Data Extraction Supported
Data Source Connectors Supported
Full Text Search Supported
Intent Recognition Supported
Multiple Data Sources Supported
Search / Filter Supported
Sentiment Analysis Supported

Enterprise Search Features

AI / Machine Learning Supported
eDiscovery Not Supported
Faceted Search / Filtering Supported
Full Text Search Supported
Fuzzy Search Not Supported
Indexing Not Supported
Text Analytics Supported

Enterprise Content Management (ECM) Features

Archiving & Retention Supported
Collaboration Tools Supported
Content Lifecycle Management Supported
Digital Asset Management Not Supported
Document Management Supported
Electronic Signature Not Supported
Information Governance Supported
Mobile Access Supported
Search Supported
Version Control Supported
Workflow Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Aderant Supported
Amazon Connect Not Supported
Amazon Kendra Supported
Dropbox Not Supported
Genesys Cloud CX Not Supported
Google Chrome Not Supported
Google Drive Not Supported
Jira Supported
Kustomer Not Supported
Microsoft 365 Supported
Microsoft 365 Copilot Supported
Microsoft SharePoint Supported
Mozilla Firefox Not Supported
NiCE CXone Mpower Not Supported
Salesforce Agentforce Service Not Supported
ServiceNow Supported
Slack Not Supported
Veeva Vault Supported
Zendesk Not Supported
iManage Supported

Integrations

Aderant Not Supported
Amazon Connect Supported
Amazon Kendra Not Supported
Dropbox Supported
Genesys Cloud CX Supported
Google Chrome Supported
Google Drive Supported
Jira Not Supported
Kustomer Supported
Microsoft 365 Not Supported
Microsoft 365 Copilot Not Supported
Microsoft SharePoint Not Supported
Mozilla Firefox Supported
NiCE CXone Mpower Supported
Salesforce Agentforce Service Supported
ServiceNow Not Supported
Slack Supported
Veeva Vault Not Supported
Zendesk Supported
iManage Not Supported
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