BMC HelixGPTBMC Helix
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Related Products
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About
Put AI in the hands of your engineers to automatically detect, investigate, & resolve quality issues, months faster. High-precision AI automatically catches and contextualizes issues as soon as a trend emerges in the hands of your customers. Empower your team to solve complex problems instead of being stuck manually analyzing text and disconnected data. Enable your team to gain visibility and collaborate across geographic regions and departments to understand the full scope of an emerging issue. With automatic issue detection and prioritization, your team can focus on identifying root causes and implementing countermeasures to increase customer satisfaction and profitability.
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About
BMC HelixGPT is an enterprise-grade generative and agentic AI platform designed to transform IT service and operations management. It deploys autonomous AI agents that help users resolve issues, fulfill requests, and access knowledge instantly through contextual, conversational automation. The platform enhances IT teams’ capabilities with intelligent change risk analysis, vulnerability evaluation, and proactive incident clustering to surface emerging problems in real time. By automating repetitive tasks and accelerating root cause analysis, HelixGPT significantly reduces toil and speeds up incident resolution. Enterprises can deploy it on-premises or in their preferred cloud environment while leveraging existing agreements with leading LLM providers like OpenAI, Microsoft, or Google. With HelixGPT, organizations unlock faster support experiences, improved operational efficiency, and scalable IT innovation.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies in need of an AI observability command center to detect and solve emerging quality issues
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Audience
BMC HelixGPT is engineered for CIOs, ITSM leaders, IT operations teams, and enterprise transformation executives who need AI-driven automation to scale service delivery and improve operational resilience
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAxion Ray
Founded: 2021
United States
www.axionray.com
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Company InformationBMC Helix
Founded: 2025
United States
www.helixops.ai/products/helixgpt.html
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Categories |
Categories |
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Integrations
BMC Helix Business Workflows
BMC Helix Digital Workplace
BMC Helix Operations Management
Microsoft Teams
NovelVox Agent Accelerator
Skype
Slack
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Integrations
BMC Helix Business Workflows
BMC Helix Digital Workplace
BMC Helix Operations Management
Microsoft Teams
NovelVox Agent Accelerator
Skype
Slack
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