AutoboxAutomatic Forecasting Systems
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InteamInconcert
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Related Products
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About
Autobox is simply the easiest way to forecast. Designed with both the novice and expert forecaster in mind you can load your data and forecast like a Pro. No matter what method you currently use to forecast, Autobox will improve your ability to forecast accurately. Autobox won the prestigious “best-dedicated forecasting program” in the Principles of Forecasting textbook and is now a website. AFS’s unique approach doesn’t try to shoehorn the data into a model or a limited number of models, allowing Autobox to combine, history and causal are in an optimal way incorporating when needed level shifts, local time trends, pulses, and seasonal pulses. Autobox discovers new causal variables by gleaning patterns from historical forecast errors and outliers identified by the Autobox engine! Many cases result in causal variables you may not have even known existed. i.e. promotions, holidays, day of the week effects, and many others.
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About
Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Forecasters and professionals seeking a solution to load and forecast their data
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Audience
Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationAutomatic Forecasting Systems
United States
autobox.com/cms/index.php/products/autobox
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Company InformationInconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam
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Categories |
Categories |
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Integrations
Inagent
Not Supported
Inconcert
Not Supported
Inconnect
Not Supported
Infunnel
Not Supported
Inspeech
Not Supported
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Integrations
Inagent
Supported
Inconcert
Supported
Inconnect
Supported
Infunnel
Supported
Inspeech
Supported
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