Autobox

Autobox

Automatic Forecasting Systems
Inteam

Inteam

Inconcert
+
+

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About

Autobox is simply the easiest way to forecast. Designed with both the novice and expert forecaster in mind you can load your data and forecast like a Pro. No matter what method you currently use to forecast, Autobox will improve your ability to forecast accurately. Autobox won the prestigious “best-dedicated forecasting program” in the Principles of Forecasting textbook and is now a website. AFS’s unique approach doesn’t try to shoehorn the data into a model or a limited number of models, allowing Autobox to combine, history and causal are in an optimal way incorporating when needed level shifts, local time trends, pulses, and seasonal pulses. Autobox discovers new causal variables by gleaning patterns from historical forecast errors and outliers identified by the Autobox engine! Many cases result in causal variables you may not have even known existed. i.e. promotions, holidays, day of the week effects, and many others.

About

Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Forecasters and professionals seeking a solution to load and forecast their data

Audience

Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Automatic Forecasting Systems
United States
autobox.com/cms/index.php/products/autobox

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam

Alternatives

Alternatives

TelStrat WFO

TelStrat WFO

Serenova
TimesFM-3

TimesFM-3

Google
AgentTime

AgentTime

Portage Communications

Categories

Categories

Integrations

Inagent Not Supported
Inconcert Not Supported
Inconnect Not Supported
Infunnel Not Supported
Inspeech Not Supported

Integrations

Inagent Supported
Inconcert Supported
Inconnect Supported
Infunnel Supported
Inspeech Supported
Claim Autobox and update features and information
Claim Autobox and update features and information
Claim Inteam and update features and information
Claim Inteam and update features and information