Zanko

Zanko

Spring Labs
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About

Atera IT Autopilot is an autonomous AI agent designed to provide 24/7 IT support, helping IT teams manage rising ticket volumes and staff shortages. It automates routine and complex IT tasks, enabling users to self-solve issues and reducing the IT workload by up to 40%. The platform offers instant, always-on support with near-zero response times, ensuring minimal downtime and keeping employees productive. IT Autopilot interacts through multiple channels including a user portal, email, Slack, and Teams, delivering human-like assistance. It also provides smart device and cloud support, proactive IT solutions, and analytics reporting. This tool helps IT teams focus on priority projects by eliminating repetitive support tasks.

About

Spring Labs is an intelligent AI powerhouse dedicated to enhancing efficiency and profitability within the financial services sector through cutting-edge AI solutions. Their flagship product, Zanko, serves as an AI copilot for financial institutions, streamlining customer support and compliance operations by automating tasks, enabling robust self-service options, boosting team efficiency, and enhancing customer experience. Zanko's modules help compliance teams reduce complaint analysis and triage time by 70% through automated classification, tagging, profiling, and root cause analysis. Zanko is capable of understanding user inquiries and translating them into executable actions, making customer experience agents 50% more efficient; and providing reliable self-service capabilities through customer support chat functionality, reducing routine support tickets by 30%.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT teams, managed service providers (MSPs), and enterprises seeking autonomous, AI-driven IT support solutions to reduce workload, increase efficiency, and provide 24/7 service

Audience

Compliance officers seeking a tool to enhance complaint management efficiency and ensure regulatory adherence

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Reviews/Ratings

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features 0.0 / 5
design 0.0 / 5
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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Atera
Founded: 2012
Israel
www.atera.com/ai/autopilot/

Company Information

Spring Labs
United States
www.springlabs.com

Alternatives

Alternatives

IVA

IVA

DigitalXC
Copilot Data

Copilot Data

Copilot Data Almund
SysAid

SysAid

SysAid Technologies

Categories

Categories

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Integrations

Atera
Azure-AD-External-Identities
Google Drive
Microsoft 365
Microsoft Entra ID
Microsoft SharePoint
Microsoft Teams
Okta
Salesforce
ServiceNow Customer Service Management
Slack
TeamViewer

Integrations

Atera
Azure-AD-External-Identities
Google Drive
Microsoft 365
Microsoft Entra ID
Microsoft SharePoint
Microsoft Teams
Okta
Salesforce
ServiceNow Customer Service Management
Slack
TeamViewer
Claim Zanko and update features and information
Claim Zanko and update features and information